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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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It says you can get stuff for free. It lied. It makes you buy 10 things just to get one thing. The delivery is horrible and this place is a scam. If this place keeps lying I will sue. If they keep lying to us I will sue. They should change there policy and give us free things for free.
I'll just go back to SHEIN. My packages come within a few days to a week :) not a month etc that's crazy. I ordered then I cancelled with Temu
Hello Kiara, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html).We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Have a great day! Best wishes, Coco
So far the items I have purchased seem very nice and extremely inexpensive. The issue I have is that my first purchase was shipped out in a couple of days. My second, a couple of weeks, now my third is still sitting just waiting. They are like drug dealers... giving you the first one for free, leaving you wanting more- then slamming you, getting you hooked and leaving you out to dry. Absolutely no one to speak with.
Hello Diahann, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
I ordered several scrapbook dies and stamps. I tried one stamp that I was fairly pleased with. Tried 4 dies out of all I bought and only pleased with 2. I ran them through my machine several times and the whole piece still did not cut through the cardstock. I am thinking my whole order will be like this. Really disappointed. Not sure I'll order again.
Hello Rhonda, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Temu has failed to ship orders in a timely manner. It is not a great deal if you don't receive the order.
Hello Karen, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
My items were scheduled for deliver on March 17 to 23. I think shipping was delayed. Temu immediately gifted me a $5.00 credit for the interruption in delivery. I just want to ensure the customers that Temu is an honest company. I am in Texas, USA. I just received an update to my delivery and it will be here by tomorrow, the 22nd of March. This company is dependable and trustworthy. Don't hesitate to remain a customer. I will continue to shop knowing that my purchases come from China (but what doesn't) which is definitely far away.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Of the 4 items I ordered, only 1 was correct. Temu substituted 3 items on my 4-item purchase order! I will not order from them again.
Hello Paula, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can help you. Best wishes, Coco
Never shop with Temu, these guys sells defective, discarded items, they pick discarded items from company, that why they sell so cheap, first time I ordered 5 things from them, all were defectiv cigarettes lighter did not work, torch did not work, knife missing blade, bracelet was so cheap made not even worth $00.50, totally garbage everything, never shop with Temu
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Bought 60 items. All but 6 I eventually was told were out of stock and my money was refunded. Still waiting for the rest of my items to get here. They applied $5 to my account and they did refund my money for the items out of stock but the whole thing was just a big waste of time. I can't believe I spent all that time picking out those 60 items which were for my kids graduation party. So now I have to start all over again. Wasted three weeks on the stupid company! Will never use again.
Hello Sarah, we are sorry to hear about your experience. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable. We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. Please do not hesitate to reach out to our customer service at https://share.temu.com/SIfmZCHAcBA should you have any further queries.
It's extremely frustrating and disappointing to have wasted so much time and money on this terrible Chinese website. Not only did they delay my order for days, but they ended up canceling it and refunding me without any explanation. And when I asked them why, they refused to give me a straight answer. I strongly advise against wasting your precious time and hard-earned money on this worthless site.
Hello Khalid, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at [email protected], I would be happy to look into this matter for you. Best wishes, Rachel
So I recently tried Temu and tried to get their 2 free gifts by conning 8 different people to sign up for the Temu app. I actually achieved that and then Temu promised to ship...but then the message came the shipment was delayed. They gave a $5 credit for the delay BUT you need to have a minimum order of $20 to use it. Finally I received notice that may package had been delivered, but it had not. When I notified them about this they said they would re-ship but because one of the free gifts was out of stock they would not re-send that. So, would I trust them to really send something if I actually bought it. Nope. They also clearly are happy grabbing personal information from others too, which suggests they would not be careful of my private information. Ultimately they are not worth it to me.
Hello Kris, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco
The shipment tracking is awesome. And I love how they offer a coupon if your delivery is late. I had to return one item and they refunded me the purchase price and I was able to still keep it. They are the REAL DEAL
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
So I have made a few purchases with Temu and have had no problems. I returned 2 items and was refunded immediately. The reason for 4 stars is my last 2 packages are very late but I have received a credit for both.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I also order a lot! I was also surprised about the quality of my items because it was not expensive. I've sent the app to my granddaughters to order what they want. I'm glad this wasn't a sham!
Hello Carol, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I ordered a small portable kitchen cabinet but they sent me this very small and ugly bag! Please don't get fooled by these scammers. I paid for $40 for this item that I will never ever use
Hello Lea, thank you for reaching out and we are sorry for the inconvenience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I bought some shirts and shoes from them, I expected to get what I requested but that was not the case.
I wear 4x large, for shirts. And I wear standard size 12 shoes. However the shirts I received were so small
In sizes...I was given sizes 2x large and 3x large instead of what I requested. For the shoes, they sent size 11, instead of size 12. My Order ID: PO**************689 was delivered this month.
Hello Anthony, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Coco
I ordered 6 BIG AMD TALL SHIRTS THAT TOOK 3 WEEKS TO ARRIVE AND THEY ARE NoT BIG AND TALL.ThEY R YOUTH SIZE.WASTE OF TIME AND MONEY! CHEAP MATERIAL,NOT EVEN WEARABLE!
Hello David, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you for your patience. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Coco
With my first few order they were received in a week. Now they are not even shipping them out. They give $5 if not shipped in time, but I would rather have the products. Same ring ordered twice and both times center stone received chipped. (I got what I paid for….). Two orders on hold.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
It all started when my dad asked me why I kept getting packages delivered. I showed him the app for like 5 minutes and the next thing I knew, I found him in the living room with his glasses on scrolling thru Temu on his phone. Was actually surprised how quickly he took to it because I didn't exactly give him a super detailed run down on everything, but I guess that's just how easy it is to use Temu….that my dad who usually has a hard time navigating social media is now here adding the randomest things to his cart sdhajsda
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I paid for 4 items over 4 weeks ago, they said would receive by march 19 never received, credit card charged. I spoke to customer care about email they sent if i did not receive items by the 19th i would get a whole $5 credit, my order over $100 4 items spoke to customer care did not get credit or items, was told its not their issue contact Canada Post and Canada post said contact TEMU the issue is not at their end. Very bad customer service
Hello Arlene, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Coco