On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,759 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
We monitor reviews for authenticity
Temu.com took my order, promptly charged my card, and 3 weeks later sent me an email that my order was delivered.
Except they did not deliver. The picture on the site shows some door with the same number as my street address, with some package on the street close to that door. That picture has exactly nothing to do with delivering packages to my address. Number of a street address is not unique. I live in an apartment building with a mail room, where mail is normally dropped off. My order has correct address, with apartment number on it. Mailroom is the first room upon entering the building lobby. Every legitimate delivery service operating in my area manages to deliver packages with no problem.
I've contacted Temu.com about non-delivery, but online support tells me to call, and phone message tells me to hang up. Not exactly promising for getting anything for my money.
CaNT afford to buy Bod** in sets so went to temu to buy these nice double boil glasses to look good for my guest. Ended up buying them from temu, was worried at first they will break cos of the overseas shipping but they survived, tested them out this morning before guests coming over this weekend and PERFECT. Looking good for fraction of the price! Worth it, good quality and affordable.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
These viral rollers is a gem to those of you who is loosing your hair. I used them with my favorite hair tonic and boy they are all growing now. Cant believe such an affordable item is real. Legit temu thanks for selling them! Looking forward to upgrade to thinner microneedles.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I have no items to review because I am still waiting on my order. 2 wks after placing my order, I just received tracking number 2 days ago. However, tracking details show only label received and courier still waiting to receive order from seller. I wanted to place another large order but the shipping is a drag. Customer service is a joke. I needed my items for a trip that I will be taking in 6 days. I will do an update with a review on products received when I return from my trip. That is, if they are delivered by then. I am a 1st time customer but will not be ordering again.
Hello Faye, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
Don't trust this company...placed my order got tracking number and after 2 weeks it says order returned as wrong address. And my address is perfectly all ok. When I asked to re ship they said can't ship again...so don't get for low prices as if never arrives..
Hello Satinder, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Places order on 3/11 with promise of delivery by 3/25. Still no order. They actually attempted deliver on 3/23 but couldn't gain access to the building so rather than these morons calling to say they were there they left. Am ordering something I need before Wednesday and no one has responded. Someone named Naomi sent 1 email, and since then have not responded, even tho I have attempted numerous times to reach out to get and answer or redelivery and tell them to call when they get here. Right now I am pissed off because they did a piss poor delivery job, not even an attempt to contact the purchaser. But they have 3 days to get it here before I really blast them. Depends on service from here whether the next review is a step up or blast...their choice
Hello Joanne, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." If your package is delivered, but you can’t find it, please refer to our FAQ for instructions on how to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. What you have shared is out of the norm. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
Very satisfied with this company although it takes 2 weeks to get order it's well worth the wait the quality and prices are great having 6 grand children I can now afford to buy more clothing m ascenzo
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Totally legit, but not perfect. First off my first order was super fast. About a week then my orders seem to take a little longer. So far 3 weeks is the longest. Although late issued a $5 credit immediately. Some products superb while others subpar. Very fast on refund. Prices have gone up since first purchase. Has a little bit of everything.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I'm 98% of the time a small. I am 5'9, slender, and the shirts are too wide and too short. More boxy than fitted. Better quality than Shien and some vendors on Amazon.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I got so much tings from this app i got my parents to donlode it it toke me so long to try to get them to and i did and my mom loves it and it is free shipping and i got 60 scrunches from there for 1.55 i love this app i also got 55 hare istenchens for 5 dollars
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I was skeptical about Temu at first, and based on reviews, seems to be hit or miss. Based on my experience, it is a definite hit. My order, despite including a few back-ordered products, arrived by the earlier delivery window. Regarding the "long" delivery time (12 days from the date of purchase for me), considering that the products were coming from China, and shipping was FREE, I was quite pleased! The communication about the order status was excellent, and my order was easy to track. All items in my order were correct and arrived in good shape. The value is great for the quality. The coupon offer and free gift were honored. One feature I liked was the ability to add on additional items for several hours after the order has been placed. Based on my experience, I will continue to use Temu in the future (especially for my daughter's dorm supplies), and have already recommended Temu to family and friends.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I had stumbled across Temu and decided to check it out. I researched and read reviews to make sure I was getting quality at a low price. They are completely on the up & up. Returns are no problem. They have everything you can think of and men's, kids & pet items. It's so easy to shop there & there is so much. Whatever you put in your cart stays in your cart for however long you keep it there. I have bought clothes shoes makeup etccc.at extremely low unbelievable prices.
If something is out of stock you can press 'notify me' and they will put it in your cart. It will also say 'see similar' press the button and it takes you to clothes like the one not in stock. It doesn't take long. Temu will add 5.00 credit to your acct if they are one day over the shipping date.
The clothes are from very popular stores.
Now get shopping
Temu's headquarters in Boston MA
They get shipping from China and USA
They will add 5.00
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
If you never try Temu before, lucky for you! Please don't try it. This company is treating their customers by providing free gifts to you and asking you inviting new users to download their app. Once your friends signed it up, the company doesn't give you any free gifts by saying that " your friend isn't qualified for the new users, please invite another new friends!" Secondly, the quality of products are not good! I had a really bad customer experience from this company!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Rachel
Legit site for people who dont expect highest quality or fastest shipping... Trying to save money &/or are thrifty & can wait 1-2wks for items that also are ALL free shipping then this is great! MANY ways to get FREE items too. Make sure to check ur profile tab & do the day tasks to earn/play. Accept invitation (copy/paste)
https://temu.com/s/eThMg79ERq4rCQm
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
Ordered 2 dress on 03/12/23
Still haven't received them. No more TEMU shopping for me. If you need something quick this is not the site to use
Hello Vella, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
I have placed 2 orders with this company and never received any product I ordered (shoes). All I got from them were apology emails for being out of stock and offers for a $5.00 credit.
Hello Julia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I ordered 12 items from this joke of a company I only received 1 and it was broken. I keep getting credits but everything is always out of stock, after it's ordered. If you don't have it don't sell it. It doesn't take a genius to know that! Temu is ran by competent idiots. This company should fix all its problems before continuing. I will no longer use this joke a company.
Hello Juhn, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. We apologize for the inconvenience caused by the sold-out pre-ordered items. Due to overwhelming demand, we couldn't fulfill your order as planned. We are sorry for the inconvenience and frustration you have experienced, as we understand how disappointing it can be to have items in your order become unavailable. We're committed to improving our processes to avoid such issues in the future. We appreciate your understanding and hope to serve you better in the future. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
I don't need five emails a day telling me where my packages I only wanna know when it's been delivered
Hello Sandy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Coco
I ordered items a week ago and none of it had been shipped. I'm leaving out the country and thought it would be a good item to order butNope. It won't be here on time of my flight. Then they sent a 5 dollar credit. No need because I won't be using this site again… It's not convenient, I could go to my local flee market and get the same items for my travel. Never again Temu. First customers. First impressions
Hello Alicia, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Coco
First order received but it was delivered to the wrong unit in my building. Checked the address label and it's correct. Had a kind neighbour not taken the time to bring the package delivered to their unit, it would have been lost.
I've confirmed with our video doorbell the package was not delivered to my door and have footage of the neighbour placing the package at our door.
I'm not happy with how the delivery has been poorly executed.
Hello Janet, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We appreciate your patience while we looked into the issue. After a thorough investigation, we found the package was delivered to the correct address. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind providing us with more information, please email us at [email protected], we would be happy to investigate and assist right away. Best wishes, Rachel
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jane, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. If you need any further assistance, please contact us email ([email protected]), so we can help resolve your issue.