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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I'm new to Temu but I'm already so impressed with all the things they do for their customers. Like free shipping with no minimum spend is already so surreal but the fact that they have a 90 day free return policy AND give you credit for late delivery? Other online shopping places could NEVER. Temu's also the first place I've seen that actually broadcasts their efforts to not contribute to global warming which is always a huge plus for me
Happily stumbled on this LED lamp and I really like it! You can p much put it anywhere you want and it also has three different light settings (which is great for me who has very sensitive eyes). The battery lasts for probs 8 hours but thats more than enough esp bc it's super easy to charge
With the cable it comes with:> (random but it also made me happy to see that Temu offsets the carbon emission of their deliveries idk i just saw it on the listing page and thought it was a great effort hehe)
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
My family has been complaining about how unreliable the wifi in our home is because of how its stronger in some areas but weaker in others. Finally deciding to do something about it, I decided to get an extender as recommended by a friend of mine and it's done wonders for our internet connection, especially for the low price it was selling at. I've already told a few friends about this one that I found on Temu. They were understandably very skeptical about it at first but I think I changed their minds when I showed them that it's a legit brand (gatekeeping tho cause too many people might get the same idea SRY)
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
My girlfriends bday was coming up and she's been wanting a face roller to help with irritated skin. I saw a lot of comments online that said Temu has them and so I tried it out and WOW it arrived really early! I was able to give it to her days before her bday, and she's super happy with it. No problems at all with shipping or anything and anxious me could track the package too at any time!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I bought my grandkids these organizers after seeing how messy their rooms were a few days ago. The moment I received the package, I quickly helped them organize their stuff and I'm so glad to see how much cleaner their bedrooms and bathrooms were and how happy they were. :) Temu is realy great since even older people like me can easily buy things without having to ask someone else to do it!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I mean…its kinda hard not to XD and im not really complaining abt it. Its super easy to find things that u probs dont even need and it doesnt help that similar items pop up in ur home page that just look too good to pass up on. Idrc if i buy too much tho bc the prices are so low that it feels like im getting a bargain for them anyway
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Not actually for my kid (bc I don't have one) and yes adults can def buy puzzles for themselves without being grandmas! Found a lot of nice patterns for jigsaw puzzles on Temu WHICH I WILL 10/10 BE COMING BACK FOR SOON but this one was what really attracted me. I've been doing this for the past few nights when I want to wind down from an exhausting day and it always calms me enough before going to sleep Thanks Temu for catering to literally everyone, even this grandma-in-spirit <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Terrible customer service. You don't get the products delivered, rather they try to get you to drive up to the warehouse. Which in my circumstances is over an hour away! The products I recently ordered keeps failing to arrive followed by continuous texts from Temu saying that they've attempted delivery and I wasn't home. They attempt to deliver at ridiculous times of the day, 2am and 3am, either that or they're faking deliveries. Don't deal with this company!
Hello Paula, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help resolve your issue.
Like the fast delivery, and good quality products. Very happy with my order. Will use again for sure.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I get the feeling TEMU makes items for children. Size charts dont work! You get what you pay for! Mmmmmmm
Hello John, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Don't be tempted! Dollar general and family dollar quality clothes for way more money. Polyester material for t shirts and jumpers. The 3 tiered dress is one large bloop. More than disappointing. Almost maddening the level of trash they are spewing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Great products, shipping, returns and ability to earn free gifts and prizes. I shop weekly and my daughter loves the prices and cell phone cases, we shop weekly.
Definitely come Give it a try!
Plz, Plz, Can you accept my invitation so that I can get free cash?
https://temu.com/s/TdWEoQ9yz5PsnYgk
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
OKAY HEAR ME OUT BUT LOW PRICES PLUS VOUCHERS? I got my order practically free when I put together a bunch of vouchers and all like I felt like I was on Extreme Couponers? Inoticed after the holidays that they didn;t have as much vouchers, but I still got free shipping on my March orders tho so that's a plus! I'm just waiting for them to arrive but I might already order again LOL!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I think im about to cancel my items cause they don't want to recognize the address.
Keep putting my shipment on hold which is going to take longer to arrive!
Unnecessary hold. I had to come see was this a SCAM!
Saying I have not been charged but clearly charged
Hello Deborah, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. We have looked into your case and the information you submitted have been received. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your order details to us at [email protected], We would be happy to look into this matter for you.
After seeing some ads, I ordered 8 items from Temu. Later, I was worried I'd made a mistake. Ut I got text updates and my pkg arrived in less than 10 days! Thank you so much!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
My first order was a few kitchen things and they were so cheap that I figured I wouldn't be out much if they weren't very good. Everything I have gotten had been great quality, from earrings to silicone spatulas. I don't know how they can sell for these prices. Just shows the markup at most stores. I will continue to shop here.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I tried buying a few shirts and some decorative items for my house. Items are barely Dollar General quality, plus it takes weeks to get to you. Save your money.
Hello Lauren, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I placed several orders in the past. Relatively fast shipping from China 5~10 days. I am happy with all my purchases so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I bought 10 items and am still waiting for them. But that is not the problem, the problem is a few days later after ordering I was charged 33 dollars from temu even though I didn't buy anything else. And now they have been charging me for lots of money! Do not recommend!
Hello Harry, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Based on what you’ve described, it sounds like You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away.
Temu.com took my order, promptly charged my card, and 3 weeks later sent me an email that my order was delivered.
Except they did not deliver. The picture on the site shows some door with the same number as my street address, with some package on the street close to that door. That picture has exactly nothing to do with delivering packages to my address. Number of a street address is not unique. I live in an apartment building with a mail room, where mail is normally dropped off. My order has correct address, with apartment number on it. Mailroom is the first room upon entering the building lobby. Every legitimate delivery service operating in my area manages to deliver packages with no problem.
I've contacted Temu.com about non-delivery, but online support tells me to call, and phone message tells me to hang up. Not exactly promising for getting anything for my money.
Hello Jane, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. If you need any further assistance, please contact us email ([email protected]), so we can help resolve your issue.
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA.