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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I ordered a food chopper/processor from them, received one that didn't work, returned it, & they denied my refund with no explanation. Tried the free chat & even they couldn't tell me why or offer a resolution. Do not order from here.
I've always been hesitant to try out online shopping, but it's nice to know that temu is reliable and legitimate because its really made life much more convenient for me. They really have everything that you could be looking for in one website so you don't have to keep switching between different platforms and they also make everything very affordable!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Temu really offers a wide range of different products but all i care about is the fashion and clothing category. Its just so crazy that they really have everything for every style and aesthetic out there and Ive found sm great pieces there! Its basically the only place I do my shopping these days :p (super random but i was only today year's old when i realized that temu is pronounced as tee-moo lmao)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Temu is an online marketplace like sm others but what makes it stand out is the super affordable pricing. Couldn't believe it at first and thought that it meant that the quality of products would be bad but everything that ive bought on Temu so far has been amazing and worked really well. Highly recommend for online shopping enthusiasts that also wanna save more money:>
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
It has a lot of sufe i like you have a lot of character and lot of nise pepol and you have a nise name
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Quality products, fast shipping, reasonable prices. Far beyond expectation, awesome! Just hope they will make Wish list available
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
My last items for our granddaughter and our outdoor lights have been great quality, value and arrived on time. I have been impressed and I have not returned any of my items!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
It's definitely still a work in progress but Temu has really let me realize the kitchen of my d r e a m s <3 I've been looking at those super aesthetic kitchen tiktoks and wishing that I could make my kitchen look that good before i realized that WITH TEMU I COULD! So i hopped onto my app and bought everything from egg storage containers to cute glass containers to store my spices and grains in and even got some hooks and racks and stuff!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
One of the best things about temu is that their customer service is open 24/7 so i can shop day or night without worrying about having unanswered questions or concerns. I usually work nightshift so its really hard for me to catch the usual hours when customer services are open so temu having a 24/7 customer service chat is really helpful! I can always talk tosomeone whenever i have an inquiry about a product or something.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Bought this cute skirt as a reward for myself bc smth big happened at school. When I tried it on, it made me feel super pretty and it fit so well! Treat yourself every once in a while, ladies! Especially when you deserve it! Not everything has to be super expensive or come from a famous brand:*
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Maybe the stuff is good, I really wouldn't know as I haven't gotten any of it. It's been just under a month, half the stuff was " high demand" and cancelled on me after two weeks and it's been showing as. "shipped" for a week now but it hasn't been at all. The label was created, nothing more. If you can get the stuff actually delivered the cheap products are probably a good deal :(
Hello Shelly, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue.
I have had to cancel multiple items due to shipping issues.
Items are you get what you pay for.
Some items are misrepresented.
I have a package out that is 9 days late.
Hello Maxwell, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue.
3 months ago, I loved this site. I bought more baby clothes here than in any other store for much less. Then it happened. They became very popular and over worked and out of stock. You place things in your cart, pay for it then 2 weeks later get an email they you're being credited $5 because they are put of stock. It takes up to 3 weeks to get your order which I didn't mind. Now almost all the things I really wanted are out of stock. I'm happy they are popular but for me it's disappointing as the things I ordered I was looking forward to getting.
Pros: their items are from China but they are great quality plus they do credit you quickly
Cons: whatever you order expect 3-4 weeks delivery and never buy anything as a gift as though your life depends on this item. You could recieve a text 2 weeks later that is out of stock
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Idk about other online shopping places but temu is probs the only one that has been v vocal abt their commitment to the environment. I wasn't planning on buying anything to begin with because I try to avoid online shopping as much as possible (the pollution produced by logistics alone makes me feel bad) but the moment I saw that Temu offsets their carbon emissions I was immediately on board. I don't bother online shopping anywhere else anymore <3
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I REALLY HOPE THEY DONT STOP THEIR VOUCHERS BEC MY CART CAN GO AS MUCH AS 50 PER CENT OFF PLS DONT REMOVE THE VOUCHERS TEMU I REALLY WANT TO BUY MORE FROM YOUR STORE AND THE PROMOS REALLY HELP SO PLEASEEE DONT LET THIS BE A ONE TIME THING :(( ((((((((
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I got this for my kitchen a while back but then I got alerted that shipping would be delayed. I didn't even have time to be sad about it because I ended up getting like $5 credit and I was just really shocked because no other online platform does that. Finally got my order though and my grandkids and I are very happy with it, but I'm happier to see that Temu really cares about their customers :) Keep doing what you're doing!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had a problem with one of my orders but that's not really the issue here. I was helped by their CS rep named Anna (tho I think it's just a nickname for their reps?) and she was so helpful! She even updated the status of my order and helped me out with my problem. Their CS was really coordinated too cause I talked to another rep after and they were able to help me with the same problem since they had the query from before. Super impressed with their friendly CS!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The quality is so bad, beyond what you can imagine bad. I ordered the storage bags advertised for comforters etc. They are paper thin and about the same quality and strength. When I lifted a first bag with only one queen conforter to put in in the closet, the handles just ripped. Every other one was like that.
I contacted their 'customer service' and this is where true abuse and harassment started. The person I spoke to was just repeating the same thing 'I give you 1 dollar refund' for about 30 minutes, made me livid.
I reported them to the bank and got a refund. Save yourself aggravation.
Hello Bitonka, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible.
I now know why their stuff is so cheap to buy. They sell your information to third parties. Since I joined their site I have been flooded in my inbox with unwanted spam with NO unsubscribe options on them. All but one of my orders are all way behind. I have a few with them. They will offer you a refund,but only in Temu credit. Was not worth it. I will say that the items I actually got were okay for the most part.
Hello Reed, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please send us an email with your order ID and a screenshot of your review details at [email protected] so we can help you right away.
Price of my order is very cheap, I havent received my actual order just yet... Its delayed AGAIN... a $5.00 credit for late shipment will not do any good, because I dont plan on ordering from this site again. I spent over $150 and its been a week and my order still has not shipped. I ordered with the expectation that my dresses will arrive between the the 6th of April - 15th of April. In time for a formal retirement party. Now I have to order another dress from Amazon that I KNOW will arrive in time for my event. Im not very happy as a first time buyer/user on the Temu site. I will not be ordering again.
Hello Mamele, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue.
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Melissa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.