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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I like that these razors come with a lot of extra heads so that you don't constantly have to buy a new one every time….before I realized that they probs include a lot of extra heads bc of how quickly the blades get dull. Not too mad about it especially with the bargain prices these were sold at but don't expect them to last too long.
Waddled on over to Temu because I was in need of a new lamp for my study desk and I didn't wanna spend a lot for a light. Finally got it delivered and was about to install it but the adhesive strip literally gave up on me. Idk if it was the material of my desk or if it was really the adhesive strip but I ended up having to get some new adhesive from the store just to stick it on. The light 10/10 works tho so no complaints!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
My friend kept talking about Temu and how the products are super good and super cheap so I decided to buy a sports bra just to see if she was right. I mean….it's okay but certainly not the b e s t. She was right when she said everything is hella cheap here and its certainly not the worst thing I've ever tried on but I've definitely had better from them more expensive brands. Was overall a pretty good purchase but make sure that you don't expect luxury quality especially with the prices:>
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Quality is just below average and most importantly all the reviews are fake. I bought more than 10 products. None of the product quality met the reviews specified in the app. So probably those reviews are paid. You will only get to know the quality after you use. The products descriptions are also pretty much fake.
Hello Rakesh, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
How does their actual sales site show basically nothing less than a 4 star review…and mostly 5 stars? That was not my experience at all. Now I'm upset that I have another order on the way…because I thought all the sale site reviews couldn't be that far off! I definitely could get better quality at the dollar store.
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Temu is a great website. You can find some of everything, like women's tops, sneakers, jewelry, household items, silicone molds. They have some nice quality items. This is better than Wish, they keep you updated on your order. They actually credit you $5 if they pass their estimated time to ship and if your delivery is past the date they estimated delivery. This company has no problem in refunding your money if that ever happens. Everything I brought was just as described. Don't get me wrong there are some items that looks cheap but are worth the money to try them out. I recommend this site, I love Temu, It's hard not to buy at least 10 items an order. It can be addictive.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I got a little desk fan because its almost summer and im just really happy with it! It works great and keeps me cool for the whole day + it also looks really cute:> It doesn't even matter that delivery took almost two weeks because i saved a lot of money, got free shipping and unpacked a really nice product.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Everytime I order there is a delivery issue. Yes they issue a refund but if I wanted my money I wouldn't order. Needs to do better with shipping.
Hello Lavoris, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
Nothing but Scammers, My order was Over $130 worth, and I never got it, they never answered me, and I been calling them and texting them,
Stay away and save your money,
No one answers my emails,
They took my money and never received my order
Hello Fadi, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
They sent me a package that I never received so I asked them who signed for do You know.they didn't know anything they sent it to a wrong address and blamed me for that now the supervisor told me they will resend it to me now the telling me it will take a whole month they have no proof of signature or proof of nothing now someone got free merchandise off me,.they wouldn't even help me now I'm waiting a whole month got to keep this scammer app that long beware black women of this scam
Hello Rosalind, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider. Could you please call them so that they can help you investigate? If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
Multiple shipping delays...yes, they give you $5 when they missing their shipping dates but you have to spend a total of $20 in order to utilize the credit. I will not order from Temu again.
Hello kara, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu Team
Everything I ordered I got in less than 2 weeks, they were true to size and good quality. Very Happy with order.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Take forever to ship cheap no quality rubbish and when you get tired of waiting they refuse to refund and make you wait more. They give you tracking numbers that never ship.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], so we can help you locate your packages and resolve this issue as soon as possible.
I started purchasing from Temu just before Christmas 2022. I was pleasantly impressed with their product, prices, and service. I live in Hawaii and I normally get my orders in less than 3 weeks. The quality of their products are very good, but when it's not, the Service Dept steps in to rectify the problem quickly. I usually just purchase 1 or 2 of an item that I like, receive my order, then decide if I want more. It's now April 2023 and I'm still shopping on Temu.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Temu's products are fun to scroll through and the prices are amazing I was extremely satisfied with my purchases. Plus, they arrived very quickly and I sure appreciated the free shipping! My only problem is with their "free offers." They seem to be usable only to customers who have cell phones. Not everybody does. I scanned through the negative reviews here and these "free offers" seem to be problematic for a number of unhappy customers. Maybe they should just eliminate these offers that seem to discriminate against folks who don't have cell phones or ones who choose not to put the Temu app on their phones. Their prices and their fun merchandise ought to be enough.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Recieved the orders 3 days ago.Our maltipoo was playing the toy as I taking out some items from the bag and the EYE WAS A METAL SCREW AND IT FELL OFF FROM THE DOG'S MOUTH.
THE HARNESS GOT STUCK ON THE DOGS CHEST THAT I HAD TO CUT IT WITH SCISSORS. Basically, most of the items that I ordered went to the garbage.
Hello Charlotte, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
I've been buying stuff on Temu for a few months now and im still amazed at how much you get for your money. Products are already crazy cheap, but Temu also offers free shipping on all orders, a lot of sales and discounts that cut down prices even more and amazing aftersale services in case you find some issues with your product. Temu is reliable and legitimate and am super glad that i stumbled upon it
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
Haven't really had any reason to shop at any other place than Temu since finding it. You really do have everything that you need all in one website but you also get affordable prices that get lower with the many sales, promos and discounts that you can get on Temu. Had a few experiences that weren't that great but Temu customer service is 24/7 so someones always there to help out!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
TBH I wasn't expecting all that much when I bought this sweater off of Temu because of how low the price was but it's now my favorite sweater! I was really surprised by how good the quality of the fabric was like it's really soft and I can't stop wearing it at home. When I wouldn't stop talking abt it my friend told me that Temu clothing comes from global suppliers, so it really is like amazing clothes at the lowest prices! Drop everything now and shop on Temu > :((
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
HX******* makes for example. Looks like its a foot tall in the photos but its brittle plastic and body is only about 2.7 inches! Yet presented as yard decoration. Compare the actual one i post here to the photos they posted. Unfortunately this is common on most ALL there items. Look for the specs you say. They are missing on many!. So if you don't have the dimensions, often best not to buy!
What maybe worse is that so so many of the items that look great and bring you in, are not in stock, rather the less desirable versions of them are there- whether its the ugly color of the tiny non useful one - thats the one available. So you can spend long time shopping only to have 15 of the cool stuff not there and the few things you didn't care about viable in the cart.
Customer service takes awhile about 45 min-1.5 hrs for the chat. And if you not right there you wait again the hours. Return was good though-at least for this item. I took pics sent them and refund appears to be processing though says takes 2 weeks to go through.
Hello Harry, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368.
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team