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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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It is picture selling not good quality. Wrong size cheep and useless item like dollar stores. Shoes stinks badley and wrinkel after few minutes. Don't waste your money
So much spam Products never arrived. Only gave me in store credit to shop with them again I won't! No product and no money to replace it with a reliable distributor
Hello Susan, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Can you accept my invitation to help me get up to $100 credit? Click here and accept my invitation on Temu app!
https://temu.com/s/3vqazM6RegQwXqYY
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I though i give it a go with a small order of 11 Items, 9 Items i was happy with but 2 Items where advertised as Stainless Steel which they are NOT. No good contacting Temu they do not answer, so that's it for me i will not Order again.
Hello Rolf, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I bought only 13 dollars worth of stuff from them but it was for mother's day and I kept getting the updated delivery progress emails but today's said it was delivered at my mail box which it definitely was not I checked all day long & I have no neighbors so no1 took it. I've tried customer support but it wnt even work and so I tried contacting USPS which the tracking number worked at 1st & it also said it was delivered but then I couldn't get it to find it again so I could report it because it then said it doesn't exist now. So I can't even get it fixed and what's said is it was only 13 dollars! But the saddest part was it was for MOTHERS DAY!
Hello Candace, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. We have looked into your package status and can see that it was delivered. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you require any additional assistance, please message us on Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). We are eager to help you find a resolution. Best wishes, Temu team.
I ordered about 10 x from them in the last 6 weeks. App and merchandise are great. But stay away from the games! You waste your phone memory and time. GAMES ARE UNWINNABLE! Always a dollar or a few cents short. Fish game: I wasted a whole week on 3 cents short, even though I PLACED A BIGGER ORDER TO BOOST. Free gift game: A dollar short, even though I shared the link and got 2 NEW USERS, WHO DOWNLOADED THE APP AND ORDERED FROM THEM! Stuck on a dollar. See below pic. That is absolutely unacceptable! They gain 2 new good customers,who order from them and I get 0 in return. STAY AWAY FROM THEIR GAMES: UNWINNABLE! Unless you are a big time influencer. A regular person gets used up for doing all the work with free referrals and get absolutely nothing in return. Maybe tell people about the app, but do not waste your time sending links and 100's of shares. App is legit, games: scam.
Hello Taranee, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We would be happy to further assist. Best wishes, Temu team.
Garbage website with non-existent support. Do not shop here.
Keeps asking to verify payment details when the EXACT SAME CARD was used for an order prior.
They keep denying my verification when it follows the exact same format that they request.
Phone support doesn't exist, keeps ringing. Chat support is over two hours wait. If you go away for a little bit, you get prompted to confirm you're still there, and has to be done within 300 seconds. If you don't then you're back at the begging of the queue for chat. It's designed that way on purpose so you don't receive support.
Hello Avoid, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance to resolve your issue, please contact me at [email protected] and I'll be happy to look into this for you right away. We appreciate you giving us another chance to serve you. Best wishes, Evelyn
Have already taken the necessary steps and contacted the company regarding my purchase of $200 worth of items. However, the products I received were of poor quality and seemed cheaply made. The pictures displayed on their website were misleading as the items looked bigger and better than in reality. Some of the products were so small that they couldn't even be seen in a yard. Despite my efforts, the company has refused to provide any refunds, which leads me to believe that they are acting unethically. It's disappointing that such a company is allowed to operate and sell products to the public, and I believe they should be investigated and held accountable for their deceitful practices. The pictures below indicate how small the mushrooms are that go in your yard, which are ridiculous and made out of cheap plastic and the leash that sitting next to my wallet, is supposed to be a collar that lights up for my extra small dog that is an extra small collar not an extra small collar. It is large, and it will never fit my little tiny dog so I bought three of them thinking they would be great to have and now I have all three and I'm stuck with them. Their extra small is a large.
Hello Gabriella, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at [email protected], so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
Somehow my address got changed right before delivery I will never order from there again.I'm really mad about it
Hello Starlette, thank you for reaching out and we are sorry you are experiencing difficulties with your order. It sounds like your order may have been shipped to an incorrect address. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Temu Team
I received dresses that were too small and did everything I was told to do to return it but everyone was charging me for the return...USLESS to try to do a return
Hello Dianne, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I placed my first order which came as promised, I was pleased with everything, please read the size descriptions carefully, don't expect miracles for your money enjoy something nice for the price. I am an honest online buying critic. If I don't like it everyone will know.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I have an order that was supposedly shipped and in the custody of LSO. They have had my package for 3 weeks and still not delivered. I tried to contact LSO and Temu, both unsuccessful. If you order from Temu, hope you don't have any issues, you will probably regret buying from them. I do.
Hello Ronnie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I have had to return many of my grandchildren's orders because they are too small. Not sure why regular sizing is not used. A 5 year old little girl is usually a 7 regular- using ages does not work. You could have a little petite 5 year old or a little chubby one. This makes it very difficult.
Hello Cheryl, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I order 4 items but they delivered 3 items only and it hard yo call them the numbered are incomplete and not registered.
Hello Kathleen, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Best wishes, Temu Team
Very Bad Service, Its looks like a scam. When I buy a product my credit card charge 300£ but the product price is Only 124.99£..
Hello Zendex, thank you for your feedback and we are sorry that you are having trouble with your purchase. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at [email protected] and I'll be happy to look into this for you right away. Best wishes, Evelyn
Everything in one bag. Collapsable fishing rod sticking out of bag. Hat with brim was creased permanently. The drone camera app does not work even though connected to drone wifi. Such lack of care in packaging suggests to me they don't care if items arrive damaged and probably don't expect to issue refunds
Hello E V, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We work with logistics partners such as UPS and USPS to ensure the integrity of your package and timely delivery. In the rare case when your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Absolutely fraud and don't even think of falling into their trap at all. It's such a bunch of fraudsters who either sell defective non functional products or even to make it more worse they even don't have any customer service. Also these days to "cut the cost" they have eliminated customer service person and started a method where you are compelled to CREATE A TICKET and then after few follow ups the ticket gets closed without any sort of resolution with some predrafted messages. In short it's such a total fraud platform where you'll surely be running into troubles and hassles and Ofcourse your hard earned money is at a stake. Be aware buyers don't fall in trap of any flaw looking discounts or spinning wheels or any other foolish concepts they have on their marketplace. It's all basically a trap to get your money in lieu of their crappy defective stuffs and to make it worse they even won't sent them/meaning you even won't receive it. If you read all the complaints here most of them are for non receipt of goods. So stay away and never even think of visiting or buying anything from here.
Hello Patel, thank you for reaching out and we are sorry for the inconvenience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Plus, we work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind detailing issues you are encountering, please email us at [email protected], so we can investigate this matter for you. Best wishes, Temu Team
THIS HAPPENED TO ME A LOT OF TIMES! When I won something from Temu, I never received the items! Whyyyyyy! You're wasting my time and effort on this. AND CUSTOMERS SERVICE IS NOT EVEN HELPFUL.
Hello Erika, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email [email protected] so we can help you investigate your rewards issues right away. Best wishes, Temu Team
This site sucks, they sell their stuff for dirt cheap because its all crap products that nobody would be even if Walmart carried it, They dont give you a full refund on the products you buy. All in all you should just skip this site and find something better
Hello Kendra, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any question about your refund amount, could you please reach out to me at [email protected]? I would be happy to look into it for you right away. Best wishes, Temu Team
I just don't understand the post from some of these buyers. What would you expect for the price. I have purchased a lot of items and been happy with my purchases so far. Most of my items were the same item sold by Amazon but at a greater discount. One customer complained about the packaging. Some people need a life. Temu you got a loyal customer. I even told my family about it.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Reza, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.