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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I never got my package n I contact with temu team this is how they handle my case. Telling me they can not refund my money if i lost my package! I have video that prove my order never send to my house, i send them video and pictures they still dont want to refund my money. I need someone higher team tho solve my case and refund my money
I called numerous times and they never answered the phone and I told them I never received the package and they would not refund me my money.They never answered the phone! Don't order from them please
Hello Chichi, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email [email protected], or phone 1-888-495-8368 so we can help you resolve your issue. Best wishes, Temu Team
I had never ordered from Temu before, and after I ordered I started having second thoughts, but I am very satisfied and please after receiving my order. I will order from them again most definitely!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
If the pricing seems too good to pass up, that is because the items are the same knock off items you get at a flea market. Some items aren't even worth the advertised price. This is definitely not the site for quality products
Hello Roman, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I placed an order and it says delivered to me personally. It was not. They claim an easy refund. It is not abd customer service is not accessible. Avoid them at all costs.
Hello Joe, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I'm so disappointed that Temu doubled their minimum order from $10 to $20. I was ready to check out and noticed the increase. Unfortunately, many items I want are out of stock and when they do come back, other items in my cart are out of stock. I'm buying some cheap fake costume jewelry, so getting to $20 isn't easy. With the economy tanking, and a possible recession looming, this isn't the time for increases. I was enjoying being able to buy a few things and treat myself without having to spend too much - I'm retired and on SS. But now I'm loading up my cart with stuff I really don't want trying to reach $20 and that's just crazy! Temu needs to lower their minimum order back down or they will likely suffer from many like me that don't want to spend more and can't find $20 worth of items they need.
Of course I'm also concerned about the security issues with the app; the possible child labor issues and overworking ppl to death, literally. And the affect this could have on the US manufacturing and labor market, which are declining at this time. Supporting the US is very important to me; yet the prices on Temu are enticing.
I have had a very bad experience with customer service one time, but besides that all my orders have arrived as expected on time - minus one and that was the fault of the USPS. The quality of items has been nice - esp for the price, and they've readily refunded a few items that arrived broken.
I hope they will lower their minimum back to $10 per order. If not, I probably won't be shopping on Temu much more.
Hello, thank you for shopping with us and sharing your 4-star experience! Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
This site is just full of fake everything. Fake descriprions, fake reviews, false claims, fake customer service, false clains, fake offers. They say 24/7 live chat customer service as well as 24/7 customer service by phone. Both lies. If you go to live chat it's a bot that offers you a ticket to fill out about your issue & says they're assigning you an agent but nobody ever replies. I have 3 tickets in for over 3 weeks now with no response at all. If you call nobody ever answers. I have sat on hold waiting for an agent for over an hour 6x now & nobody ever answers. All of their "offers" to earn gifts or credits are all fake & none of them work unless you refer several new users who install & use the app. Every clothing ad all say true to size but none are. Better order 2 sizes larger at least cuz all their measurements are wrong & you can see through the fabric they're so thin. I was sent 3 glass items with zero padding & all broken. All their good reviews are fake with only stars given it they are in broken English & barely understandable & whenever there's a bad review they put up like 20 fake 5 star reviews with now words after them. There are actually some decent deals & products on there but if you're going to purchase any kind of clothing or electronics be prepared for disappointment. They also say free easy returns but only the first item out of an order is free to return. Any more than that & you have to pay to return them so they must have multiple item return requests regularly. There are much better sites/apps to use if you're looking for cheap products from Asia or the Middle East with much higher quality products. There's a reason all theirratingsv are so high EXCEPT for their Better Business Bureau rating which is only 2.1 stars out of 5. It's because the BBB is the only agency out there that you can't get away with fake users making fake reviews which the Asians seem to be very good at. Use Temu at your own peril. You've been warned.
Hello Clay, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
BEWARE! This site has HACKERS sneaking all through it! I have only used this app twice and BOTH times my back account has been HACKED! And for LARGE sums of money, completely wiping my account clean! I am FURIOUS! There is nothing in this world worth losing all my hard earned money for cheap items! I deleted the app and I suggest you all do the same if you wanna protect what's YOURS!
Hello Kimberly, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Temu Team
I ordered a laptop bag, when it arrived the shipping bag had a slit in it, the protective inside cover had a slit in it and the actual bag had 3 knife slits in it. Sent photos of all three to Temu and s lsdy told me the refund was on its way back to Paypal...a total pack of lies. They told me to trash the bag as it was no good and not to send it back. They will send you what you order but from experience it us to smsll, to big or broken and unusable. If you have money to waste then go ahead and waste it with Temu. Photos sent to Temu by myself and Paypal so none below.
Hello Derrick, thank you for shopping on with us and we are sorry that you are experiencing difficulties with your order. You can message the seller directly for assistance with the journal. For detailed instructions on how to contact the seller, please refer to our support center: https://www.temu.com/support/c3/how-to-contact-a-shopseller-f-44-s-160.html. Ultimately, if you are not satisfied with any item you receive, you can apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need any additional assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email me at [email protected]. Best wishes, Temu Team
Ordered 4 items mid-April. Says package was delivered 4/28. I have literally been going back and forth to mailbox and checking door stoop waiting for items. It never came! Before contacting CS I spoke with USPS AND the long-term mail person. No one knows anything. Attempted to contact Customer Support of Temu, have yet to receive a response from company. Feeling ripped off.
Hello Juanita, thank you for shopping with Temu (tee-moo) and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at [email protected] or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
Temu is a good website. Most of their stuff is legit. But things might be smaller and low quality than shown on the app. It takes so long for it to deliver and the free gifts thing takes so long and it's a waste of time. I have done it so many times and never gotten anything for free there. Most of the part it's good. But I'm so frustrated that they are not helpful with stuff we don't know.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
You get what you pay for, the stuff is okay, Mm some of it is good but most of it is meh and ok, i just wanted to test it out so i spent like 20 bucks on it and it was okay ig, i wouldn't buy there again tho so
Hello Brendon, thank you for shopping with Temu (tee-moo). We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
I have placed an order 21st of April 2023. They give me a tracking number. After that when I try to track it canada post just tells me "the shipping label created by online." That means Temu just created a shipping label, nothing else! The app shows miss information about the shipping process. The app shows that the order has been cleared custom, in transit ( in Toronto). I got in touch with Canada post and they said they didn't receive any mails or packages from the sender. They have only an online shipping label. Guys stop using this app anymore stay away to be scammed.
Hello Omer, thank you for shopping with Temu (tee-moo). Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected]. We'll try our best to help find a resolution for you asap. Best wishes, Temu Team
I love Temu in itself for buying items, but I did not get the latest items I ordered even though tacking said it was delivered. The courier for this order was SpeedX. When I tried to make contact, there was no answer and no way to leave a message. After reading reviews on SpeedX, this is VERY common, so I do not understand why they continue to be used!?!?
I did contact Temu for a refund, so hopefully I get it, but that can take time. I will still order from Temu, but if the courier is SpeedX, I'll unfortunately have to cancel the order.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Can never stop scrolling thru everything ever since my friend told me about it and I dont even know how many things ive bought in the last few months. All i know is that im constantly finding things that i immediately wanna buy….I will say that the one mistake i did was to introduce it to my mom because shes obsessed now too.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Its so much easier to follow trends and aesthetics now that im on temu but the best part is that temu is affordable so i dont even have to spend a lot of money to do it! Temu is always on top of whats hot and popular which means that so am i because they offer much cheaper alternatives that are just as good as the real things.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
The water bottle is really pretty and the color doesnt easily fade or anything. It helps me track my water intake throughout the day which is good for someone like me who forgets a lot. The straw makes drinking from it more easier and the words of encouragement are also very nice :) Bought it because the temu reviews are positive and because it seems big enough for me.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
This is a really good powerbank! Super easy to use and very convenient esp bc it comes with different cords for every device. The flashlight installed is also a handy thing to have and its small enough to bring everywhere. Tried it out with my phone and it charges very fast so im happy that temu is trustworthy.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
Have been on the app for a few months now and i just really enjoy the experience. Its easy to navigate and everything you could ever want can be found on Temu. Temu offers good quality product at affordable prices while also giving customers endless discounts and sales to help them save more money! Even with the longer shipping time, it's still worth it for me.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu Team
I wish I would have read thru all of the reviews before ordering. I don't think that they actually ship anything. I just get a notice that my item has had a label created and is at a shipping partner. Tracking is USPS but they do not have any tracking because the items have not actually been shipped. It has now been over 3 weeks. Oh, but I have been charged for everything immediately. If it looks too good to be true then it really is, I'm just mad at myself for falling for a scam. Doubt I will see any products or my money back but I will try for my money! (good luck trying to contact their "customer service") because it really doesn't exist. So, my advise is JUST DON'T ORDER FROM THEM!
Hello Trish, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at [email protected]. We'll try our best to help find a resolution for you asap. Thank you and have a nice day! Best wishes, Temu Team.
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Cindy, thank you for your feedback and we are sorry that you are experiencing difficulties with your order. If you haven't received your package, but your tracking status says it's been delivered, please follow the instructions in our support center to try to locate your package: https://www.temu.com/support/c3/my-tracking-info-says-my-package-was-delivered-but-i-havent-received-it-f-49-s-182.html. To help you locate your package, the best contact will be our shipping provider - Fedex +1 (800) 463 3339; USPS +1 (800) 222 1811; UPS +1 (800) 742 5877. Could you please call them so that they can help you investigate? If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email [email protected], or phone 1-888-495-8368 so we can help resolve your issue. Best wishes, Temu Team