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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I bought 6 items from from this firm and 5 are lovely, unfortunately the last dress is awful, nothing like shown and bad sizing on top of it. Cost £9.35
Very happy with the other dresses will definitely recommend.
I purchased a dress, swimsuit and Tshirt. I couldn't believe the low prices. I figured you get what you pay for, however after reading the reviews I thought I'd give them a try and I'm so happy I did. The quality is much better than Walmart at half the price. The only negative thing was it took 2 week for it to arrive.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Download the app because they have a deal of 7 dollars for a Nintendo switch and when I tried to buy it 30 seconds later the app says outstock what a lie LOL, so after that they sent me 15 dollars coupon so I did an order but products looks so cheap and bad quality so not buying any more here with temu and please do not do it too.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Temu has been great so far, ordered like 5 times and received everything in about a week after purchase and everything looked great for the price, also 5 star Customer Service I had a minor problem and customer service made me a happy customer. I'm already working on a new order I can't get enough of Temu
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Please pay attention to the fact their "discounts" are false. I signed up with a $100 new app install PLUS 30% off (no asterisk, no caviete, nothing). Well, turns out the $100 off (shown as $100 off until checkout then called a bundle) which could ONLY total to $30 off no matter how much I spend. I asked customer service how I could possibly get $100 off and it was not possible because it was new user only. So, how exactly is there any way a $100 discount could happen? It can't. Also the 30% off maxes out at $25 total off... not 30%... just meaning UP to $25 off. I run an ecommerce company and would be ruined if I did this form of advertising. Its false advertising 100%. Their customer service is just a call center and say over and over that I have to SEARCH for the code/deal on their site to read about terms. Well, thats not really how that works. If I have to search each code each time before I waste time buying things it seems like a terrible cost benefit. Ill go with Amazon.
Hello Not, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Please email me at [email protected] so I can help you investigate your rewards issue right away. Best wishes, Temu team
I had placed my first order with Temu, referred by a friend. I ordered a bunch of different items, to many to explain, but I am really pleased with everything I received. The only negative I have is the wait time on delivery, besides that I am about to order some more stuff.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Not impressed with styles or fabric, cheaply made!I personally would advise saving your money! Cost more to return than it's worth.
Hello Wendy, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Been trying to be refunded my money for a package that I never receive since 4/2/23 even after submitting to them the email proof in which I received from there shipping company Lazer Ship that they held the package at there facilities and discarded of them.
Hello Kishia, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email me at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Not sure if this is allowed, however thought it could really help some people who are struggling financially.
https://temu.com/u/lPh4xhuDbwiJoSV
Hi lovelys
Can I ask how many of you shop at SHEIN, Ali Express, Wish?
There is a brand new app out called Temu which is exactly the same, if not better for cheaper prices.
Since joining a few days ago I have had £3000 worth of free items, all have been shipped already with tracking details for Evri & Royal Mail.
No bank details needed so there is no scam.
All you do is join the app, play the flip or spin game and refer people to get £40 free spends. Then keep repeating the game and referals to get more free spends.
Or £20 instant payment into your PayPal.
I've added a photo of proof of delivery, zoom in to see my name, I've blanked out my address for obvious reasons
If your interested please click on the link
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I have put an order for the first time and my husband was concerned from the very beginning if we are gonna receive our Package or not. Well guess what his intuition came true. I have been tracking the package for long and it didn't move from one stagnant place for so many days. Approached temu rep, he said I have to call the delivery services myself and upon arguing he said he will inquire on my behalf. I really wanted the stuff that I ordered but I am highly disappointed and now I asked for a refund because I am done waiting. Want to place another order but I am not sure if I should do it or not. It's been a month now since I placed an order. It's a great value for money but it is not worth the wait.
Hello Sanober, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Everything was delivered in good condition and a day early then promised. Happy with their service. Will buy again. They need to stock more religious products.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I have purchased a lot of stuff from Temu, but they took advantage of me I didn't get all of the orders. And the items I received were like toys or very poor quality so I returned most of the items but they didn't give me the full amount of the refunds. I tried to talk to the customer service but they were so rude every time and didn't resolve my problem yet since it's been 3 months. I highly suggest not buying any items from Temu otherwise you gonna lose your money and time.
Hello Jennifer, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I ordered a watch, and I received a cheap piece o plastic ( a watch link remover) so l contacted TEMU to resolve the issue, to my surprise, they did not even investigate, the answer that l received was that I did not provided enough evidence of my claim, on the other hand, they also fail to provide evidence that in fact, the watch was send to me.l lost 50 dollars but they lost my credibility and trust. If they just verify their inventory the issue could be resolved immediately but the company opted for judge me as liar….so disappointed.
Hello Alejandro, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.
We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Could you please reach out to us at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I am unhappy with the material of the white workout 2 pieces and the return page that is not too friendly, nor an agent that can guide you thru the page. I saw $7.99 charge for shipping and my item cost $15.18 Why? I have returns other items without any problem
Hello Cary, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Items I ordered were good, and delivery was what Temu said it would be, but who ever delivered just threw it out the truck like a paper by the road of a 500 foot long driveway. I was at work, my neighbors thought someone threw out trash they picked it up saw it was a package and delivered to me when I got home from work.
Deliveries like that is just asking to be stolen.
Also I have lots of room for a large delivery truck to turn around at my home.
I will not order Temu again.
Hello Chris, we are sorry for the trouble you are experiencing with your order. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Your feedback has been well received and we’ll continuously improve customer experience. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Best wishes, Temu team.
Online shopping has never really been my thing just bc its so easy to get overwhelmed and lost but I haven't had that problem with temu so far and i like it! The website has a pretty good selection of products but they make it so easy to browse thru everything without it being stressful. Also, temu is reliable and legitimate and i havent had any bad experience with it so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
So I received my first parcel from Canada Post...second one said FedEx then said delayed.never received.next one same thing said out for delivery then delayed.done with this company
Hello shari, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I love some of the shipments that I have received from your company. Most are ok but however this is the 3 shipment that laser ship claims driver didn't have correct address. Untrue they have delivered 2 times before no problem I bought items for a birthday today i would think you should send me a free gift certificate for the 2 orders not here. I had to buy my friend and my mom other gifts from Walmart that I could not afford. I would appreciate a call or email on how you plan on correcting this. I shall NOT order and will tell my friends who signed up not to order again unfortunately. Thank you Darleen Zradi
Hello Darleen, thank you for reaching out and we are sorry you are experiencing difficulties with your order. It sounds like your order may have been shipped to an incorrect address. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368) so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Temu team.
Ordered from the app once - received a $5 credit as package was not delivered on time, but in order to use the credit I would need to spend a minimum of $20. Not worth it, as most items already purchased were of poor quality - some were damaged prior to shipping or produced badly (sunglasses nosepiece was attached incorrectly). The Temu branded bag had an overwhelmingly awful smell when opened (similar smell to fish, but so much worse)...it literally stunk up the room. I will not ever order from here again based off the poor quality and hassle of returning items that should never have been sold. Also, I don't want to spam friends to get "free" stuff. Deleting the app now.
Hello Anna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html.
We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. We would be happy to further assist.
To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Best wishes, Temu team.
Temu hs been a very good company you got issues they fox them I had stuff stolen from my mail box and the resend it and refund me what they couldn't love this site and I have gotten so many people to order awesome good quality I will never go else where perfect thank you temu keep up the good work
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.