On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
We monitor reviews for authenticity
Top fitted perfectly true to size. XL I am 14-16. Bra one size 3XL a bit large would fit 40DD but comfort plus. Bra 2 white fastening at front, 4XL but smaller still comfortable. I usually take 18DD. Haven't tried socks as yet.
I have been on the Temu fan-wagon since Super Bowl 2023. Today I am officially making it my last time. I received notice of a delivery in my parcel mailbox which is the mailbox that the post office puts packages in, one per mailbox. Today, I noticed my bag was open but taped up over the excessive tape Temu uses. I will try to figure out how to post videos. The order first is nothing I ordered and second all the packages mostly have been stolen and only the empty boxes/bags were in the package. I am on hold to speak to a live person but thru chat ONLY. I was number 177. Now I'm 134. Hopefully they get to me within the next two hour considering I have been on hold for 30 minutes now. I do not know how this is going to get resolved considering it's my word against their word. Smh. So now I am to the part to upload video and a 30 sec video it's saying its too large. I should've known Temu was too good to be true.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Best wishes, Temu team.
Their tracking says USPS picked up package. USPS has not scanned or received this package. You can't get through to customer service to request reshipment or refund.
Hello Rosa, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I have placed three orders so far. I received the first order of mixed household items and the second had more clothing. I am truly surprised. Everything was of good quality and arrived on time. I expected the clothing to be cheap but it was all good quality. I love everything. I bought a fry pan that had a tiny dent in it from the post office, not Temo. When I wrote the review they immediately messaged me to see if I wanted to return it or wanted a refund. I kept it because it was perfectly usable. I can't wait for my third order.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Guys top get a 100 $ Just Type the Code ******* in the searching bar and get your money. Its not fake
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
My order in April of 2023 was perfect. I didn't have any shipping delays, they sent me all the tracking information. The pricing was accurate. However, the order of the CPR Mask/choking apparatus was flimsy. I sent it back and they were very prompt in refunding me the price. The two dresses that I order was PERFECT. Not a problem at all. My only suggestion when ordering online is take more time in finding the fabric for every dress, every shirt.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
IT says you don't have to pay anything for the free stuff but they have ways of not letting you get it
Hello Pam, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat, email ([email protected]), or call us at 1-888-495-8368 so that we can help you look into this issue right away? Best wishes, Temu team.
I would have been better off running 400 miles and back and i would have gotten the package quicker. I will never order from here again. Not worth my time and then they keep sending you messages telling u ur package is coming and it has not moved. Dont bother. I will find it on Amazon.
Hello Anna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I am very pleased with the water hose and sprayer that I received for the price that I pay for it it's excellent value I am sending pictures how well it sprays for my garden
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I'm liking the prices, delivery and quality of their products. The clothing has all been true to size. The return policy is fast, easy and free. The fabric bins for the closet, WOW! I recommend this place, and have shared with many.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Bought somethings, waited and waited, treys to contact Temu but they have no way to get ahold of a real person, no one responds to emails or "tickets" you submit, and then they finally send an email that the order was lost and they issued a credit to my temu account without asking me if I wanted my refund issued that way, that's not their right. They can't force you to do business with them after they didn't give you the items you ordered. And of course no way to reach anyone. Had to file fraud with my bank.
Hello Kimberly, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Please keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected] so I can help you resolve this issue right away. Best wishes, Temu team.
Really attractive prices and images of quality products. I actually thought it was fun going "bargain shopping" given the prices and free shipping. However, shipping took almost 3 weeks, which was expected as items are shipped from China. The quality of the items are really pathetic. Even worse than what you can find at places such as the "dollar stores." I remember going to underground markets in China and the Temu merchandise is similar to what you find in those knock-off night markets. I ordered drain snake (cheap flimsy plastic and doesn't work), round seat cushions (less than 1 inch thin.cheap and I will not use), a 4 prong blind cleaner and a few other items. I'm sure there is something that is both super cheap and truly useful or if good quality, but for me, not worth it.
Hello Mathias, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I have been trying with no success to reach someone, anyone, with Temu customer support. They show my order as delivered but it was never received. The order was shipped but there was an issue with the post office losing it or delivering to the wrong address. I followed all of their suggested recommendations of what to do if an order is not received and I'm trying to get a reshipment. On the Temu app I entered the required info for reshipment and whenever I hit submit it pops up with " please contact customer support. I've tried numerous times to contact them thru the live support and it's nothing but a frustrating waste of time. After being # 586 in line and waiting over an hour each time when I got to the 160's in line it says they have disconnected from the chat session and to recontact them if I still need help. Now when I try to contact them thru their live chat option it says there's no connection and try again later. I've tried calling every customer service number they have listed. They're ALL disconnected. Take a look through the responses from Temu to other reviews on this site. Every phone number they have listed is disconnected. Sent emails with no reply or acknowledgement from them.There's no way to contact anyone.
Hello Brenda, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
It said if I purchased 3 items it would give me 120$ free and when I purchased the 3 items all it did was give me coupons that said if I bought something over 80 bucks then I would get 20$ off and more like that
Hello Eddie, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat, email ([email protected]), or call us at 1-888-495-8368 so that we can help you look into this issue right away? Best wishes, Temu team.
I did 4 returns for different order's and for each different return they gave me the same tracking number. Now they received one package and they said i only returned 4 items. What about the other 3 packages with all of the other items? I have proof from UPS of all packages scanned with same tracking number. Temu owes me over $120 dollars that they do not want to pay me back. Customer beware.
Hello Komi, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund within 90 days of purchase. Please also keep in mind that the refund amount takes into account sales taxes, shipping, used coupons, and credits. We offer a free first-time return for each order. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. If you have any question about your refund amount, could you please reach out to me at [email protected]? I would be happy to look into it for you right away. Best wishes, Temu team.
They charged me twice then they put it on refund and told me they would refund it but never did and now never picks my call
Hello Monika, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Have a great day! Best wishes, Temu team.
I use this app for a few months, some products are well, some just aren't. They are literally just trash and hard to return, I just threw them away.
Hello Judy, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
The app has very good products so far. But I saw a pair of nice shorts available in 8 colors. I order one. Was very good quality and fit. So I decided to order two more for the gym and they told me I'm allowed just to buy one. I was in shock if you want to make profits you want to sell the more you can. Call customer service and they say sorry but you can buy only one.
Hello Edgardo, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that for the inconvenience. For certain popular items, given their limited stock cannot meet the overwhelming demand, we might limit the quantity each buyer can purchase, to ensure fairness and allow more customers to enjoy these items. We appreciate your understanding. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
My husband & I are both impressed with the prices, value, and selection. Free shipping and relatively quick arrival. We are saving significant money on items we always buy.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I placed an order for the 1st time with temu. Order was received quickly without issues. My second order placed at the beginning of May has yet to be delivered. Agents of temu are useless as all they do is blame the postal service. I would highly recommend that temu be avoided cheap products are not worth the frustration and time wasted when orders are not delivered as expected. One last thing, five dollar credit for my shipment being late. I find this insulting
Hello Thomas, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If there’s anything we can help you with, please message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.