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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I have ordered several times from this website and have been pleased with everything that I ordered.
I have shopped Temu for almost a year. I have researched and found quite a few of their products on US Stores sites at much inflated prices. Sites such as Amazon, WalMart, Wayfair, Overstock, etc.
If you don't like the inexpensive products, the shipping time or return policy, simply don't shop here...
Hello Donna, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Poor quality terrible service poor delivery if at all refunds are discounted buy else where their the worst
Hello Jason, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
It really is Wish.com 2.0, same low quality junk at a low cost. I ordered 10 items from various categories from clothing to kitchen to pets and because of horrible packaging 2 items were broken (bubble wrap would have solved this) all the items were just as I expected, not what was shown in the picture, low to very low quality and a complete waste of money. All these positive comments must be implants
Hello Clyde, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
After placing an order with temu someone tried to log into my bank account. Luckily my bank noticed suspicious activity and locked my account. After this, I saw on Reddit that I am not the only person this has happened to. There are many people comparing that after after making a purchase with temu, they noticed fraudulent charges on their accounts. If I would have known this prior I would have NEVER made a purchase. So be aware that your information is not safe with them.
Hello Macy, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat, email [email protected], or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Temu team.
I have received 4 packages of many items. Some things like rings, are either stunning, or not at all like the photos. A few things have been broken, but I could easily repair them. The prices are crazy cheap for good quality. The biggest negative is the ridiculous volume of emails that come hourly all day promising $ off that you never receive. The prices are so low, this does not seem necessary. Please review this policy and decrease the number of daily/hourly emails. It is not necessary once a person continues to order.
Hello Anne, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I recently looked into to temu and thought it was going to be great. I bought a bug repellent and an air purifier. For like 16 dollars. To good to be true. The air purifier came in pieces with zero instructions in English. These are extremely extremely cheap products just to get you to buy from them. AND! If you think for one second your going to be the one out of ten a day world wide to get a Nintendo switch for $7 dollars... You're image to believe that. Nintendo's company would NEVER let that happen. This is a pure scam out right
Hello Travis, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I have 2 weeks and no refund on my returned stuff. Returned items was stollen from warehouse, as I was certain it was in box when shipped. Not worth the headache.
Hello Samantha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
Sure Temu has lots of great junk (emphasis on junk) at junk prices but it's not worth it - ever since ordering from Temu, I have gotten daily robo calls growing in number on a daily basis, up to 6 a day now. It seems that by blocking the number, I am signalling someone that there is a live person here and the number gets sold more and more. I am also getting text spams daily and I click report as junk and delete but this is daily. I can't prove a connection to Temu, I would just have to say it is a wild coincidence if it's not them. Have had my phone number since early 90s and this has NEVER been a problem of this magnitude before Temu.
Hello Que, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
I spent over $320:00 and only received 11 out of 52 items, the USPS never delivered it and said they did. I have a camera at my door, it was never delivered. I even called my neighbor to go and check at the mailbox when I didn't see it on the camera. Nothing was there…. I will NEVER ORDER FROM THEM AGAIN… It's hard to spend your money and not get the things you ordered……I even spoke to them on chat customer service…. I'll go back to Amazon where you know that it's placed at your door…
Hello Lisa, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I have read the review on this site and when I mean I read them, I READ all of them and I'm completely terrified of what I'm gonna get sent. I'm probably not even get my order and I spent time. I ordered on 5/8 and my order was supposed to be here at the 16-19 of may, it is currently the 19. Hopefully it arrives today with no damages or doesn't arrive to the wrong address. I forgot to say it is my first order so I'm expecting something nice. Temu please don't waste my time and scam me. If this order goes well I will surely buying again. I forgot to say Temu gives you a "refund" but in temu credit. Thank you to all with the reviews!
Narjis
Hello Narjis, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I started shopping at timu a couple months ago I've spent over $300 at the beginning of April I sent back some things half of my credit I wanted back from my original payment method and the other half I wanted credited to my team new account so I can do more shopping they have lost my items that I've returned they owe me a $48 credit they voted to me for 2 months I've spoke to supervisors I've done everything I know how to do I call every week and I haven't even so much as received an email where's my $50 how do I get my credit back
Hello Donna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
Trying to reach Customer Service and have been in que on the phone for over 3/12 hours.
No answer!
Fed up!
Hello Sue, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
Whole world is misinformed people like you want everything on a silver platter. You shop at ur own risk. If ur unhappy return it or sell it to some other spoiled $#*!
Hello, thank you for shopping with us and sharing your 5-star experience! Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Bad service i have problem with one order not body help me i lost 90 $ look the picture they take picture out side to the street and they say the pack is out side
Hello Wilian, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email ([email protected]), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
I bought items from Temu and received 1. They said the package was delivered but it was not. They gave me a refund after waiting 3 weeks without giving me any explanation. I am not sure if Temu is real or reliable to shop. I gave them one star for giving me a refund,.
Hello Martelle, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). And if you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email ([email protected]), or call us (1-888-495-8368). Best wishes, Temu team.
Fun site too shop on...At xmas I ordered dog sweaters and pet supplies...all were wonderful...very wellmade but too small...I went too return them for larger size...They responded by saying too keep them or donate...8 sweaters and they refunded my money...I took al of them too the SPCA...they were so happy...shipping was amazing...1 week...its from china...so that was quick...I just ordered 4 dresses...2.99 each...even if there copies.its worth it too me...I spent 21.00 including shipping with this price...thats a dinner out for me...so good luck...my exsperience was great...
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
All of the products we've received have been of good quality and very inexpensive. LOVE the FREE SHIPPING. One item was not Internet compatible and I called the. And they gave me a credit (offered to return $ as well), and didn't want the product back. Very good customer service. The only thing I think they could do better on is description of products. It's not very much information sometimes. Clothing sizes are iffy at times. Ordered 3 tops, one fit well, one was a little too tight and one was too big. All were supposedly the same size. Overall, we are very satisfied with Temu.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
Charged 20/4/23 - items never arrived. No reply from Temu re: my emails about no arrival. I received confirmation of my order. And that it was on its way.
$59. Not happy… please give decent customer service. When things are ordered online we put a lot of trust in random companies we know nothing about. It's v disappointing. Please refund me if you can't send it immediately
Many thanks.
Hello Annie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at [email protected], message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
My name is Debbie and this is my very first time shopping with Temu. I was skeptical when l first came across this website and wondered how can they afford to sell things so cheap, including jewelry, like rings,for instance, which l was interested in purchasing,when they look so beautiful in the pictures? I thought they must just make them look really good in the pictures somehow and then when you get the rings they are nothing more than poor quality,cheap cracker jack trinkets. But the more l read about Temu and the more l kept looking at the beautiful pictures l decided to order 6 rings and 2 pendants. I just received my order today from Temu and l was totally surprised and thoroughly delighted with my purchases. The rings far exceeded my expectations and are stunningly beautiful and of superior quality and even more beautiful than in the pictures. They do not look cheap at all, in fact, on the contrary,they look a lot like the real thing. The attention to detail on a lot of the rings and the sparkle of the stones is exquisite, enhancing their beauty and making them look real and expensive. I was blown away and will definitely tell others about Temu and hope to do more shopping with Temu myself soon. I am sure l will be getting lots of compliments on my new rings and the cute cat pendant l purchased too. Thank-you so much, l love all of them! I couldn't be happier.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at [email protected], or call us at 1-888-495-8368. Best wishes, Temu team.