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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 567th among Marketplace sites.
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An okay selection but phenomenal prices overall Follow this link for a new customer special.
https://temu.to/k/usAD3KY0O030nG0
Bought several things this last 2 months and i am glad to remove the app.
Who ever knows how to do returns
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I made a small order to see how the quality was on different types of products, it was ok for some things so I made another order doubled the size of the 1st order only to get a notice a week later at 2am saying my order was delivered so that afternoon I starred calling the numbers I found for customer service and the contact info for the seller noone answered and it sent me to a voice-mail so I started disputing the order thru the site no luck I messaged every contact they give you and nothing some people I know order and it seems to be like a hit or miss with everything about this site I'm pissed I'm out of the money and got absolutely NO help from them so yes I say this site is BULL$HI+ I hope this review helps people from getting ripped off like I did
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I'm not knocking the shipping because it was fast! However the stuff I bought is cheap crap that doesn't sell so they practically give it away here. One item was broken so clearly they are not paying for quality control. I'd rather pay more for quality and buy American made!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Well when I first joined they were good.Sure offer the deals and suck people in.Then downhill fast.Now the coupons are horrible they want you to spend more to save a tiny amount.Promo deals you think are a deal are really not.You can search the site or app and find the same item lower priced than the deal.Most orders arrive in bags and mutilated products.Looks like a thrift shop rampage of bin items.Even when they actually ship a box if arrives crushed up or holes in it.As far as refunds OMG its like talking to a wall for customer service robots.Even the humans are as bad as bots.Then they have this queue to speak and you wat a hour or more to conect to someone who doesnt help neither.They have a habit of saying a ticket as made a supervisor will get back to you.Hmmm in days if your lucky and they act like a bot.You get the same copy paste over and over.If you fight them enough you get a refund no return.Sadly they ask you to return items that are not even sanitary to return.They resell used items to other customers.So if you buy clothing it is possible someone else wore it.Even a hat or undergarments(gross people have lice or diseases)Temu cares nothing about anything but making money.I have gotten products shipped to me with dead bugs in them.Hard to think I had to fight weeks to get a refund for that and they love to offer creit as refund.Why? So you have to buy more of their damaged items and go through it all again with support.Aside from all the bad issues they do on occasion send me ok items not damaged but it is rare to get.Their warehouses are full of damaged items and they pack them damaged and blame postal.It is not postals fault.I promise if you could walk into a warehouse you will see a mess of damages being packed.No idea how this temu has not been shut down already.They must be paying someone to keep selling.Once the lawsuits hit them they will close or smarten up.I have been shopping online for years and this is about the worst I have seen.If I could rate them minus ******* I would.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My first order on Temu went great, but the second order said it was delivered, but I never received it, so I requested reshipment, only for it to get lost and never moved past a certain point and tracking just stopped. I had to request a refund. Now I'm scared to order anything else from Temu.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I recieved a $100 discont coupon and a $25.00 coupon if I made a $50 purchase or more. My purchase was over the $50 mark and I WAS NOT DISCOUNTED EITHER THE $100 NOR THE $25 DISCOUNT. As of now don't fall for the coupon advertising, obviously it's no good, more of a fishing tool
Hello Mark, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
-Definitely poorly made... CHEAP materials used. Hammock- cotton yarn is hardly more than thread. You can see through. Size is not as described (29"×72").
-Light- on/off switch sticks; does not work properly.
-The beads are cheap enough I won't judge. My granddaughters will like them.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I live in WISCON and i got a notification that MY ORDER that i paid for was DELIVERED in MISSION TEXAS thats not even close to where i live and i dont really care that it was delivered somewhere else because it was just 10$ but im wondering if im going to get a refund or if ill get my order SOON my adress is (600 Tower Rd,*******, Waupaca,Wisconsin)
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I have so many items missing, every order except 1 I have not received all of my products and I can't talk to anyone to receive what I've paid for. Angry customer Barbara Long 1500 EXETER AVE APT 210 BESSEMER AL ******* *******046 I NEED TO SPEAK WITH CUSTOMER SERVICE PLEASE
Hello Barbara, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed an order several months ago, the company has the audacity to keep sending me ads and special offers. Well, good luck with your order, as for me...It's like burning money.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I had to send some of my products back and they were not good quality butI did get a refund, after I received my refund I ordered some more products and got them back within the time frame and was better quality. I don't have any complaints as of now I gave them a 5 review.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has the best prices and top quality items. I am seriously hooked on them. Have not had one issue, have ordered for my home, furbabies, appliances, you name it. I am very satisfied with them. Time wise for shipping and receiving is not an issue, it comes well packaged and shipping is free so what's a few days more. Thanks to all of you
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Tried it because the site continued to pop up. The stuff is flimsy. Definitely not worth what they are claiming.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Advertisement for products is not always accurate. Advertisement stated 10 pieces 24X6 Silver Plated Charms but package only contained 5 pieces. Packaging stated 5.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Bad reviews are either from people who complain about shipping or the items received. Both of these can be avoided if you actually take time to read. It's like EBay, you have to see the sellers reviews to see if an item is worth it. So far I've received nothing but good items! Shipping is a little longer but it's fine. You just have to know how to read.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered more than 10 orders in an attempt to get items cheaper than retail and have now spent more than 300 dollars on items. On more than 3 occasions items showed up damaged or not at all because their shipping department is below subpar and their customer service is outsourced to either india or the hood where they're paid so little they give no cares about the customer. Also, forget not having to pay for return shipping because they're like Spider-Man, they only give you one return shipping free even though it is their employee's mistakes. Consider this a knock off of wish.com except they get your order to you slightly faster. At least with wish.com you will get what you paid for but the sellers on Temu use false advertising practices to bamboozle customers into believing they're getting quality goods. Just buy from eBay it's the same thing coming from China trust and believe.
Hello, we are sorry that you haven't been satisfied by your experience on Temu (tee-moo) so far. Customer satisfaction is the most important to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." We hope this helps address your concerns. If you have any other questions, please contact us again through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
Cheap customer service I purchased for $81 I nvr got items not refund no response from provider struggling how To get refund Amazon is little expansive v good customer service and return policy please don't become victim of Temu
V cheap service I lost my money
Hello Thabaum, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, or email ([email protected]). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
First time using Temu, very disappointed after waiting for order, had a notification, saying order is being sent back, when I never even received the items, no explanation and now have to wait for refund, never had a problem with Shein, won't be using them again.
Hello Cheryl, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, or email ([email protected]), so we can help you resolve your issue. Best wishes, Temu team
I donated all to Salvation Army. Total garbage.
Not worth a penny. Everything made in China.
Horrible fabrics and cut.
Hello Andrada, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at [email protected]. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team