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Temu Reviews Summary
Temu has a rating of 2 stars from 1,757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 567th among Marketplace sites.
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I probably have over 20 orders already with them... Though some items are just disposable, most are well made with an unbelievably low price. PLUS - shipping is FREE... Shipping is not overnight but it is quick! Excellent selection on just about anything!
I ordered 8 things from them in two different orders. After seeing my package arrive in a pretty small bag for 8 things I was worried. Upon opening I received 4 items. None of them being anything close to what I ordered. And some being inappropriate items. Very disappointed and not happy. Never will trust them again. Hopefully my money I spent will also be returned.
Hello Allison, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Ordered several things from them and my credit card got hacked, could have done without the hassle, I'm not sure I'll buy again.
Hello Kevin, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to [email protected], I would be happy to further investigate right away. Best wishes, Temu team
I've ordered things from temu 3 or 4 times and have never had any trouble. Everything was of decent quality and was delivered surprisingly quickly considered how far it had to travel. Ive ordered umbrella hats and small knick knack items.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a LED light strip. Nothing I did could make it work. A seat cushion for my handicapped relative was flatter than a pancake. No cushion to it at all. Portable vacuum for my car? Worked but A) no charging cord & B) The whole think fit in the palm of my hand! GARBAGE! Nothing but garbage. Another Chinese app meant to read your phone & nothing else.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Nine days after ordering, they cancelled the order with a bogus excuse of inadequate address but they had proper address information. Very disappointed in Temu service.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
BEWARE! TEMU is like WISH. It's a scam. You can not "win" anything free from them. ESPECIALLY on the game FISHLAND. Closer you get to the amount to win they throttle the amount you earn as well as cut back the amount of food you can feed the fish! It's deceptive, bait and switch, dishonest! And orders come from CHINA, Therefore impossible to receive within the 7 days they claim. They'll blame airlines for canceled flights. DO NOT WASTE YOUR TIME and MONEY!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
...but of my last two orders one has gone missing completely and the other is now way overdue. These were items for my grandsons birthday and now I have to start all over again with very little time to get sorted. I feel very let down. I have been refunded for one but that doesn't solve my problem as I am house bound and cannot get out to replace them which is why I bought online in the first place.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I was notified that I had received a package supposedly of an auto headrest and lumbar support. What I got was cheap sun hat and box of coasters! Buyer beware!
Hello Lindy, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Item sizing on the bag is NOT what was actually delivered. Poor quality. Zero customer service. 1st and last order from our crew.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu will charge you full price when you return an item. Instead of refunding what you paid, the charge you the discounted price and deduct it from your refund. Which company does this?! This is the first and last time I order from TEMU
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
PACKETS DELIVERED TO WRONG ADDRESS, NONE ANSWER PHONE OF LSO DELIVERY COMPANY, VERY VERY MEDIOCRE QUALITY OF PRODUCTS,,PROUDLY MADE IN CHINA,,MEANS BAD QUALITY
Hello Jaime, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
HORRIBLE COMPANY WHICH KEEPS YOUR MONEY. They constantly cancel orders for no reason. No manager ever gives any help
Hello Scott, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I RETURNED ALL ITEMS ORIGINALLY ORDERED. I RECEIVED AN EMAIL INDICATING THAT I HAVE RECEIVED A FULL REFUND.
RECENTLY THE ITEMS WERE SENT BACK TO ME. THE CUSTOMER SUPPORT CHAT IS WORTHLESS. NO MATTER HOW CLEARLY I STATED MY CONCERN, THE RESPONSE WAS "... CAN YOU MORE CLEARLY STATE YOUR PROBLEM SO WE MAY HELP ANSWER...". PERHAPS THE CHAT PERSON DOESN'T UNDERSTAND ENGLISH BECAUSE THERE IS NO OTHER EXPLANATION.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought a bong off here. Went to open my box up it up and it was shatter. Contacted love Chat. Get told 2 s nf and y back. Well I would but I threw the hole box away bc I was pissed off about..
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I started ordering from Temu several months ago and I have had great experiences with ALL the items I ordered. Everything I ordered was as advertised; shipping was free and was trackable, and if it came even a day later than expected, they gave me a $5 credit! I have returned 2 items with no hassle. The items I returned were not because of an error on their part; I ordered them the wrong size! I am very impressed with the prices, the quality, and the customer service at Temu, and I will be ordering more from them regularly!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have a credit with them totaling over $30 and whenever I try to use it, the check out system wont allow, me to use it. Customer service tried to tell me I used it on an order but when I showed them it still sitting in my account and to show me how I used it, I get crickets and a page out of the playbook. They are allegedly from Boston, but customer service is clearly outsourced. Until this issue is resolved, I will not order again and if anyone asks me if they are a good company, my answer will be a resounding no. Going to try AliExpress. Maybe they will do better.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Thanks to msjackyoh I learned of TEMU, from her Instagram post. I've purchased several outfits and love each one of them! May she rest in peace
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have order some things about 3 or 4 weeks ago and I am still waiting for my order. I have been satisfied with some of the merchandise. I wish they send my order soon. A pair of sunglasses came broken, but other than that I love the shoes. I don't have the order number I deleted it by accident.
Hello Carmen, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered many times on this app and temu doesn't disappoint. Shipping is fast either thru ups, lasershop or usps. I get my items withing 1 to 2 weeks it's awesome. Stuff I got on is cheaper than Amazon.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team