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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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Temu does have cheap stuff and good prices but they phish for information about your friends, fb contacts and phone contacts promising free gifts. After you provide the information you get nothing. Their customer service sucks and be very careful to read the full description of the item your buying. Pictures showing the items often do not match what you're actually getting. For example they'll advertise bouncy seat for kids, you buy them and its just the outside fabric, the stuffing isnt included. Steer clear of this site!
Went to hang my multiple tight on this multi-pant hanger I JUST received and not only did the aluminum bar bend but the plastic attachment broke!
Hello Cecilia, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at [email protected]. Best wishes, Temu team
I have loved nearly ALL the items I've received in 4 orders. The items I did not like were returned for refund very easily. Free shipping. Ridiculously good prices.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought a hair curler. Had a great price. Shipped in the time frame as expected. The whole curling my hair, the thing broke half way around my head. What a weight of money.
Hello Laurie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at [email protected]. Best wishes, Temu team
You will not get your orders in less than 10 days. Your orders will often be sent by the cheapest form of transport, get lost, and customer service will do nothing to help you. Nothing in the sense that when you speak to someone in chat, they will give you an automated response they tell everyone, that "rest assured, your package is on the way." The quality of items is rock bottom awful and beyond cheap.
Hello Christine, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) /(Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at [email protected], or message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The trick with Temu is using caution. If it seems too good to be true it likely is. Check measurements, look at all available photos, and read reviews of items. I have spent a fortune there and been largely pleased with the items I have received. The return process is simple, refunds are fast, shipping is adequate. Their price adjustments are easy to get, I love this company.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
They sent me the wrong stuff I was told to go on and put in the wrong stuff claim. Because they wouldn't just give me my money back because they said it was delivered. I sent in the claim with pictures attached of the stuff that I received instead of the stuff I ordered. And it was denied. I went back on and tried to chat with somebody who just kept repeating the same thing and had no clue what I was trying to communicate to them. So I put in a dispute with PayPal and they said they will not speak to me any longer because of that. And all I really wanted was a label so I could send them the stuff they sent me that I don't want back so they suck.
Hello Christine, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
After my 10 y/o son begged me to buy Temu, he and I spent an hour selecting and purchasing about 15 items. Then the fun began. Chase "fraud protection" declined the charge because Temu was a "new merchant" and I promptly texted Chase the charge was valid which Chase acknowledged. Temu then began sending me emails with instructions for "verifying" that I was the person authorized to use the Chase card. Each time I followed Temu's instructions and verified. Yet, further Temu emails followed. Finally, and against my better judgment, I started a chat on Temu's website. After about an hour of unresponsive "chatting" the chat rep. Finally comprehended that all Temu had to do -- and should automatically have done, was resubmit the charge. The rep. Thanked me and apologized stating "we are improving". I responded, how can Temu even hope to take a run at Amazon, if right out of the gate, it lacked knowledge how to handle today's all too common credit card "fraud protection" declines, especially when charges are submitted by a new online merchant? After assuring me my issue was being given "priority" and that Temu would resubmit the charge without further waste of my time, last night I received yet another nonsensical and nonresponsive email from Temu advising: "we reviewed the information you submitted but it was insufficient to remove the hold on your order. You were not charged for this order. Please submit a document below to verify that you were authorized to use the payment method used on this order." I replied Temu could kiss my $#*! and keep its cheap junk.
Hello Steven, thank you for your feedback and we are sorry that you are having trouble placing your order. We have looked into your case and the restriction on your account has been lifted. You can now place your order on Temu! Our system temporarily froze the account, canceled and refunded your order to protect your account safety because unusual activities were detected. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you have any additional questions or concerns, please feel free to contact our customer service through live chat. Thank you for supporting Temu! Best wishes, Temu team
They sell fake gold and silver. Packaging is horrible. No matter what it is, it comes in an orange bag covered with tape. Be careful.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I want to love this website. But it's pure spammy. The coupons and coupon codes are just spam to get you to buy more. There's not a lot of transparency. Every order they get shipped out ships with a courier within your country. It could be one of many, but most of the time they ship with an incompetent shipping, courier and packages are never delivered. You then have to use your own time and energy to call customer service from that courier, instead of Temu, using their customer service to make it right. If they are the ones that ship it on any platform, then they are the ones that should be taken care of tracking down the package and making it right.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Never received the package. The delivery company left my package on the street for anyone to grab. And Temu told me to call the shipping company. Be aware!. If you package stolen or missing. Temu will give you the run around, and you have to sort it out on your own and lose your money at the same time.
Hello Brenda, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team
I have ordered 82.67in lightweight phone tripod, however, metal piece part attached to the tripod is missing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered over 15 times and love Temu. Great prices, nice products and great customer service. Orders delivered in around 2 weeks.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Cheap stuff but quality sometimes is a pleasant surprise.
Please~I am trying to get my favorite item for free. Can you help me?
https://temu.com/s/fTzgdVVUSqikL
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Prices vary on same items at temu site. When I asked for a price adjustment based on an item in their site, they rejected the proce adjustment.
Hello Vicki, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered over $60 worth of products, ended up returning half because the products looked better online than in reality. Some products were made out of cheap plastic that I would not buy for a dollar, but Temu charged $7.89 for it. Had to give it to them, they agreed to take them back no questions asked. The refund process was the same as Amazon, fairly efficient and painless. The only problem was my returned items added up to about $45, but the "free refund", which Temu promised on its website, somehow became only a total $31.40. Don't know why Temu charged me $14 for returning its products, when its website promised me "free refund."
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Awful! I've ordered 3 items on promotion and paid around £16. In 5 minutes I changed my mind just because I thought the delivery time wouldn't suit me.
They've charged me this amount of money and never seen them in my bank account. They stated that this transaction couldn't even be seen in my account. I still can see a GAP. Just awful, stole my money and now pretending that this is not their fault.
Please keep a close eye on them and I would highly recommend not to use their services!
Hello Alex, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My order never arrived, Temu only would send messages saying "it can take 10-15 days to arrive." It was way over 10-15 days at this point. Temu then instructed me to contact SpeedX to inquire about my order. Pretty sure SpeedX is a fake company. I was never able to get a hold of them.
Temu finally refunded my money but that is a huge waste of time that I will never get back! Very frustrating!
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I never order online until I read reviews, I'm so glad that most of the customers have good things to say about this company. I've ordered quite a few things from them and now I'm excited to receive them. I shall be back on this platform to give you all my review.
Jacqueline
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was just giving it a try at first, but they have tons of interesting products at a much lower price than the big online retailer here. Many items were so cheap that they weren't even sold here, such as stick-on hooks for less than $2 that I found lots of use for, galoshes for less than $5, and brow shaper kits for $1.34, and pressed on Fake Nails for $.98. Shipment arrives quickly considering that they're from Asia There are issues with most of the dresses I purchased- be it the material or the sizing. Thus the 4 instead of 5 stars, but they were quick to approve my returns with free shipping and issued refunds, I placed 4 orders thus far and am happy with most of my purchases I highly recommend giving them a try; I'm glad I did.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Sean, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at [email protected]. Best wishes, Temu team