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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I received my items and was severely disappointed. The vegetable rack was damaged. It was bent on the top end. The satchel was of very poor quality and not durable at all. I am not sure if I can use it. I emailed Temu CS to address the issue and to date no on has responded. I sent pictures of the damaged item. It has been several days. I will chalk this $13 experience to a $13 lesson to shop elsewhere.
Surely rings true with this on line shop. I ordered baby clothes which came balled up in a taped up bag. Clothes were of a very cheezy quality and sizing is questionable. Speaking of sizes, some items d no size others were in metric I presume? I had to look back at my order to figure out what sizes I ordered. Oh, and it gets worse. Laundering instructions recommend dry cleaning. BABY CLOTHS, DRY CLEANED? I DON'T THINK SO! I won't be ordering again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is a one-stop online Dollar Store so I don't expect high-end stuff. I ordered stickers for a kids' project and was extremely disappointed. I ended up with frustrated kids and angry adults. The designs were beautiful but the stickers could NOT be removed from the backing --even by adults with a razor blade. (11-12-year-olds are normally experts at this.) I'd had a few problems with a previous batch so should have known better. You could NOT feel the demarcation line of the backing with your fingernail.Teachers--avoid! I am so glad I waited to hit send on my next order. I won't be ordering again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They won't connect me to a representative anymore. I've ordered a few times from TEMU and it was fine. Some items weren't like they were said to be, some were broken but I got a full refund. I even got some free items thanks to getting credit for late delivery and other stuff.
But the more I order the worst the costumer support. Recently I ordered for 90$+ and waited and waited. For more than 3 days the tracking status didn't update. When I went in the customer support chat, the bot said my last tracking update was from July 12th 3:06 AM, but on the tracking site it said July 11th 11:06 PM.
Since the damn bot wouldn't connect me to a living person and kept sending the same message over and over I sent a ticket. The response was unhelpful and just repeated the EXACT same thing the bot said except now it said July 11th 11:06 AM too.
I was pissed. Not only did the tracking updates suck and were incorrect, each day they'd tell me the estimated delivery would be today and then suddenly change it without any explanation to why it's been stuck on the same "in transit" status for DAYS.
I also subscribed to get tracking updates both by email and by message and I didn't even get a single one. Not even one.
I'm disappointed. I used to love Temu but after this, I don't think I'll be ordering again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
It says you can win free stuff. Don't waste your time just pay cash and be done with it.jjjjjjjjjjjjjjj
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
You Can Win 200$ Too It's 100% the best app rn
Download Temu app and search my code on it!
Copy my code: *******
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Big let down! I placed 2 large orders. P.O - **************170 and P.O - **************170. Over $500 between April 01st, and end of May 2023. I wear a size 42, I purchased 8 pairs of sneakers I received sizes 41, 42, 44 and the largest 46? Aparently what ever they had, is what was sent. I tried customer service, after being past from one to the other the 3rd completely ended my communication. I could not leave a 1 star review because the application will not allow it. Unless it's a 5 star review, 1 star ratings are immediately sent to customer support. Where I explained my delima over and over and no one understood? What's to understand I order size 42 and recieved 8 pairs or every other size. Big let down.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I wanted to return items. Printed label to be used by 6/26. Brought to ups on 6/26. They didn't issue refund and says because I didn't return to ups by 6/26. Have tried calling numerous times on been on hold nearly one hr with no luck. Chat doesn't work. Doesn't recognize the issue. They owe me almost $40.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 3 summer dresses on sale at the Temu website.
Got a text and an email stating that items are already enroute.
Got another text and an email stating that it was delivered and received.
How can that be? Since I was at work and no one was at home to receive
Said items. Emailed them back and got an auto pilot reply, for me to contact
The seller. Such a hassle. To this day, no refund was made. A big SCAM.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
On July 13th I received a package from Temu. I had order 9 items in total, but 4 of the items were missing from my order totaling $22.02. According to TEMU'S Purchase Protection Program I am entitled to a refund for missing items so I initially felt assured shopping with TEMU. BUT, my request was denied. I have spoken to 4 different customer service representatives who are all giving me misleading information. I put a ticket in with TEMU and received a response on July 15th stating I would be receiving a refund in TEMU credits and to wait 72 hours, which is fine. BUT THEN, less than 24 hours later I received ANOTHER RESPONSE on my ticket from a different representative saying my refund was denied. This has caused me so much stress going back and forth with TEMU. At this point it is about more than the money. Its about the fact the I am receiving so much misleading and false information. If TEMU so confidently pastes their "Purchase Protection Program" the they need to actually stand by it. This company is clearly does not have things organized and together internally and something needs to be done.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have placed 16 orders with Temu. Every item of clothing fit exactly as expected. I took time to read all the reviews and sizing recommendations. The clothing is top quality complete with lining in the dresses and skirts. My orders ALL arrived on time or early. Returns were super easy I recieved my credit within an hour of dropping off my return. It breaks my Patriotic heart that I cannot afford to buy this quality at home in our own country, the USA. Many of the items I purchased I cross checked on Amazon. The pictures were exactly the same as TEMU, even the models were the same.
TEMU is not the same as WISH. WISH was a disaster for shopping.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Changed return policy, so now no longer worth it to shop here. Items are so ridiculously hit or miss, you need to return something pretty much every time you order. 50% if the stuff on here either arrives broken or is completely different than the photos you're shown.
They used to immediately refund you without needing to ship the item back, so it wasn't a big deal. But now they're requiring you send the item back before you can even get a refund!
I understand why as a company they'd do this, but ultimately it makes me never want to shop here again. Even if they "pay return postage" you still have to provide the boxes and packing yourself, so it COST MONEY to make a return. And then you have to wait weeks to ever get your money back. Also you have to take a trip to the post office which cost you gas money and takes time out of your day.
I've read about people sending things back here and it doesn't sound like a trustworthy process at all. You could end up with zero money back and no product, because they claim it "can't be scanned." Or even if it works out you'll be sitting around for at least a month to see your money again. Not worth it for the cheap stuff you get here. So you either have to roll the dice with their annoying return process or keep damaged and useless items and never get your money back.
Since they product quality is so inconsistent I'm not going to shop here when I have to go through all that and wait forever to get my money whenever something arrives damaged or different than the listing. Which is most of the time.
Used to be fine, now useless and will be deleting. Change the returns back to what they used to be and maybe I'll consider returning.
0/10
Hello, thank you for shopping with us! We offer a free first-time return for each order if you are unsatisfied with the products within 90 days from the purchase date. If you are returning multiple items in the same order, please ship them in a single package to avoid additional return shipping fees. If you have previously made a free return for this order, additional return packages will have a $7.99 shipping fee deducted from your refund. You can find the return shipping details in our app or website. Thank you for your understanding. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I've received a couple "packages" from Temu. They have been a mishmash of boxes, and bags that look like they have been packed by a mutant robot. None of the boxes are capable of being given as a gift, unless you want to explain how cheap you were.
Also, I was looking at packs of stickers, and ended up getting 3 of the exact same pack. They were listed on the Temu website, but had a different sticker on top, so they looked like different packs.
All in all, I'll shop elsewhere.
Hello Sam, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Cheap most stuff not working will not order again says buy stuff 1st orders get £100 off then spread it £10 of this £16 of that load of bs
Hello Paul, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After taking the time to send invitations out for new and existing customers for their promotional invite friends for 5 free gifts. Only the existing customers were credited for accepting. I had 3 friends never heard of TEMU accept sitting right next to me. They have yet to be added to promotional 5 free gifts. It's a scam to get more people and not pay for the advertising. Actions are being taken to stop this companies blatant false promotional programs. Temu is an absolute disgrace for their actions. I shall be canceling my orders and returning the one being delivered today. They went as far as offering me 20$ credit to keep me from exposing them for their disgusting actions. So not only do they know they don't care!
Hello Christopher, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
They were supposed to refund 2 orders over £200,3 separate packets under one label and one tracking. They are still dragging me saying they are working on it. I'm stuck between evri and temu and none of them are taking responsibility. I have provided all info on my side and they are being completely useless. Worst company ever! No customer service. DO NOT USE! SCAM!
Hello R.S S., thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at [email protected] or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Clothing, gadgets, supplies, have been delivered quickly and surprisingly good quality. Tools decent for bargain prices.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Some of the jewelry specifically rings, looked better in the photos and feel like bubble gum candy machine prices. Others are just a tad better but overall they are a couple of grades below costume jewelry. Other items like pistol holsters were surprisingly very well-made other cast emblems that I needed for a project were ridiculously expensive, and did exactly what I needed them to do. The bottom line don't hold high expectations for everything. Be disappointed with some and surprised with others.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
DON'T SHOP WITH THESE PEOPLE! I moved and changed my address with them before ordering anything of course, they failed on their end to change my address and sent my things to the wrong address... I ordered two Crow lamps and a golf Crow totaling $47.95 when I contacted customer service and try to explain that they sent my package to the wrong address they kept showing me a picture of it being delivered. I tried to explain again that it was delivered but to the wrong address and they kept showing me the picture of it being delivered in front of another person's door over and over and over they did not work with me but only intended to cheat me out of that money after I already reordered what I lost again... They were real $#*!s about this so trust me they knew the situation and that it was their fault... they're nothing but Crooks! I am out $47.95 and they will get their stuff back so how sweet is that for them
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First order was ok. Second order, no good. First problem was luminescent rocks. I ordered a small quantity to see if I liked them. Yes, so I ordered a large quantity. Thr rocks were so small they we're almost dust. Size differences we're not mentioned. A few other items either did not work, did not have instructions. Quality was very poor. I contacted BBB. Temu denied I was a customer.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team