On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 2 stars from 1,757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 567th among Marketplace sites.
We monitor reviews for authenticity
So initially very sceptical but not sure why. You basically get what you get in High St Stores or Amazon without the stores own branding/packaging at absolute rock bottom prices. I live in Essex, UK where most of the high St has gone so this is brilliant for me. The delivery is around two weeks. I use it for buying craft supplies and wedding supplies. It's also handy for gifts. You mainly get smaller items due to the posting requirement. But for reference, same spec dash cam I bought for £12 on Temu but in halfords is £149 on 'offer'. I've had it four months and still fine.
Hobby craft wooden hearts £5 for 5. Temu is £2.25 ish for 20. Just check sizes before buying.
There are also various promotions and games you can play to get free gifts. I've had free blankets, Free dog bed, Free flask (even free post).
*Money saving hack*: Go to the temu website and enter the following code api******* to get 50% off first order AND a £100 coupon bundle. Offer can be withdrawn at anytime so be quick as coupons usually last 28 days once loaded on your account.
Most of their merchandise is laughable, most of it came damaged or broken, people pay attention to the measurements the pictures are deceiving, most of this junk is like miniature, the shorts for men have no zipper, I kid you not! The clothes are made with cheap material that will rip easily, I won't ever order from Temu again...period!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I put a order in for my kids school stuff and my other was canceled due to suspension activities I sent in the documents they required to verify that it was and they still canceled but made it seem like for days that my order went though and they got the documents NEVER AGAIN!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought multiple orders, at least over 20 in one setting, and this company took my money and canceled all my orders, and now they will not give me my items, and the items that I wanted are no longer in stock because they canceled them without a reason when I have been verified every single time for the past five days, I don't know how many times I have been verified and my items have still been canceled. Worst company to deal with and talk to. I would not recommend and I would not buy.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
They are fraud, I bought stuff and charged twice and doesn't return my money and when I reach customer support they delete my chat and said another agent will talk to you
Hello Harman, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have placed a few orders and have found the quality of the clothing to be horrible. Materials are itchy and thin (cotton does not exist) and the website description photos are highly edited and misleading. The costume jewelry is ok for the price but the dollar store has comparable items. BEWARE their return policy is discretional. If they disagree with why you returned the item they will not refund it even in brand new condition and even after you pay return shipping. I think this company is a cash grab and nothing to invest your hard earned money in. Most of the reviews are left by paid influencers as noted on other sites.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I need my orders it has been 4 days without an updates which is really making me worried and i don't know where are my orders
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
The goods from temu are good quality and price. But they are let down by choosing Evri as their delivery company. Evri are a total waste of time.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I really like the experience of shopping here. Most of the products are outstanding and the no hassle return policy with great customer service is outstanding. I will invite others to check temu out. The only issue that I've experienced is with the spin for discount always pops up but is null and void for customers already participating. Then there is the invite one where you invite all of your friends and family from social media but never get enough to receive the promised free gifts selected, not satisfied at all with that one a lot of time wasted.
Respectfully,
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
BUY NOTHING NO DELIVERY SHIP WITH GLS THE VERY WORST DELIVERY SERVICE ON PLANET EARTH GLS
Ruud Boon 14-08-2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My only complaint is they have slow shipping, as I believe that to being due to them being in Japan or China! But I like it for the most part even though I'm still waiting as it was due on the 12th-18th. It now shows the 22nd!
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have used them 3 times now. And after the first time and the last time, my credit card number was stolen. So I won't be using them anymore, just because of the hassle of it all..
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
I enjoy Temu it's nice that you allow free gifts but it's so stupid that we have to invite so many friends to get them. My mom invited me to get a free gift and never did get that gift. It would thank me then tell her to invite another.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Great online market place, we have placed 6 orders so far in our house and happy with everything received - all at great prices & good quality.
Loads of money off each time (that's why we've placed multiple orders).
Download the app and search in the search bar for product "*******", that's how I'm getting free products without even placing an order.
If the prices decrease on a product Temu will give you the difference back as well as a coupon, they love giving away money!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I received a text from a friend stating "I'm trying to get 5 free gifts can you help me". I clicked the link and then I received an invite to spin the wheel to see if I hit for example silver or platinum. I hit platinum then it said pick a card and when I did it said pick 10 free gifts. I did and then it said I had 24 hrs to get people to help me by responding to my text to join or they could be existing users then I would get the 10 free gifts. I had exceeded the challenge way before 24 hours. I got several people to join and help me with the challenge. The issue is Temu did not honor it's own challenge. I was frustrated because it said the items I chose totaled $154.71 and at the end of the challenge it said sorry you didn't complete the task in time. LIAR! I DID AND GOT SEVERAL PEOPLE TO SIGN UP AND EXISTING USERS TO RESPOND AND TEMU WOULDN'T GIVE ME MY CREDIT TOWARDS MY PRICE. It said you had $0.40 left before you could get your free items. Really! At this piont I see it as a scam and they used me to get a substantial amount of people to sign up and existing users to respond. Then to insult me further I get a message from Temu stating "My bad but I'm making it up to youwith an offer get 3 items for just $10." When I did this it showed my cart for checkout. Only took half off the price. I'M OVER THIS SCAM!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I want to know how every single item they sell has 4.5-5 star reviews. Not just a few but a few hundred 5 star reviews on every idem. Not possible. This is ridiculous! You can't trust them when deciding to purchase anything. I ordered about 10 items from them and it took 2 weeks to get. 5 items were crap, 3 were good and 2 were doable. They have fake reviews or people are lying. Whats up with this site?
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Unresponsive customer service, put me on hold for more than half an hour hoping I give up on my complaint, and received no help at all.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've been a loyal customer I believe ever since they started I've had a few packages go missing because of the bad area I live in I had a package go missing the other day temu refuses to give me a refund or resend a new package they say I should stay home all day and wait for my package to arrive but some of us work the delivery driver should know that they are delivering in one of the worst parts of the city and if nobody answers the door package should be sent to a holding place or a redelivery not a phone call nothing just pictures of the item left in my door got home from work item is missing this is the second item in a year first items they covered second item they told me no they wouldn't so shame shame on you temu and the delivery companies who deliver for them there's got to be a better way but I guess a million dollar company has nothing better to do than to keep our money I'm not going to sit home all day take your day off work to accept the package... There are some bad people out there as well they tried to play with the system and make it hard for us honest people to try to get a refund or redelivery of our items
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First and last time I will ever use this app. I ordered somethings back in June 2023. As of July 3rd I had not received my order. July 12th I was told my items failed to deliver. I requested a refund and as of August 11th I still have not been refunded my money. They are stealing from people.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu and Amazon have a lot of the same items. Those items are cheaper on Temu than on Amazon. You may have to wait a bit longer with Temu delivery but, I am okay with waiting. Amazon requires you to sign up for Prime in order to receive free S&H. Temu gives you free S&H with a purchase of $10 or more. They provide a delivery date window. If your item does not arrive within that time frame, you will receive a $5 credit. Returns are free and simple. I feel that Amazon is getting greedy. I purchased the 2 items below from Temu. The top was $3.67. The panties were $7.48. Amazon carries both of these items. The top is at least 3x more on Amazon. The panties are double in price.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team