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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I buy the majority of my craft items from Temu now with prices at other shops spriralling out of affordability.
Temu also gives you vouchers, free gifts on the game section of the website. To enter the game section use the code *******
In the search bar. I've attached pictures to prove that I've had free items.
I just received the transparent microwave food cover that is pictured online with an orange plastic handle. This will be the 2nd item sent without a part (the handle is missing).
TEMU has some of the lowest prices online, but that comes at some cost; incomplete orders, the most annoying marketing, factory seconds etc.
If you want to be confident of what you're getting go elsewhere. If you're curious and don't want to risk any serious money TEMU will scratch that itch.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did not receive my order from Temu and when I reached out to them about it they stated that according to the terms and conditions I agreed to when I signed up, they are not responsible for items once they are shipped! That is insane and terrible service! I paid for it and THEY chose the shipping company. If there is an issue with delivery it is up to them to work it out with their delivery company - not to just tell me that they aren't responsible and that they are "sorry'! I paid for my merchandise and am therefore entitled to it! Now I need to do a charge back on my credit card just to get my money back! All I asked was for them to reship my order as I want it. This is cut and paste what they said to me:
I regret to inform you that we are unable to offer a refund or resend the missing package since the logistic record indicates that the package was delivered to the address consistent with the shipping information.
In accordance with Section 11.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at https://www.temu.com/terms-of-use.html.
In light of the above, we recommend checking your mailbox, around your house, and other potential locations for the package.
Thank you for your understanding.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I bought these two bubble gums from a granddaughters. My daughter went to use them, put batteries in but in the battery compartment it's missing a hard to keep the batteries in place. I'm trying to get a refund but they insist they need a picture, well I don't have a picture. I thought this was a good site but I will no longer be using this site at all. For a $4.58 and a $6.98 bubble gun machine yes I want my money back. But I don't feel I should have to provide a picture when they're not even in my house anymore. Terrible company
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is horrible. I would give negative stars of i could. They use to be good, but they don't care anymore. Not only did they lose tracking on my package and didn't get it back until I got on to them over and over, but when my package finally came, it was missing 4 of the 9 items I ordered. I showed them and told them over and over and their untrained online customer service reps just kept repeating themselves regardless of what I had shown them. They don't care. At all. If you're reading this, go find another sight to order from that does a better job. I promise, you will experience problems with Temu. Time for them to be canceled.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Download Temu App and search the code below to accept my invitation! Loads of stuff for so much less than other retailers. My first order I got £80 of items for £20!
*******
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is Legit.
A bit of advice though…
DO NOT WASTE YOUR TIME WITH THE GAMES.
THEY ARE SET UP FOR YOU NEVER TO GET THE FREE GIFTS. THEY ONLY EXIST TO GET YOU TO GET MORE PEOPLE TO BUY FROM THEM.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
My package was shipped to an incorrect address on Temu, and I am unable to receive help from Temu
I was denied a reshipment and refund. I am still unable to receive my package
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I liked the products and delivery Tim. BUT, I have an extra charge on my card and it's near impossible to get them to remove it. I was issued a refund for items that were a mistake. Never received the items. Afterwords the same day they recharged me for the same items. They won't refund that extra charge. Keep telling me to work it out with my bank. Banks says we need to dispute the charge and cancel the card. Temu will not cancel the charge!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Do not order from Temu. I ordered 9 items. They claimed to have delivered the package, but was never at my door. They mailed me another package and again, I never received it. I asked for proof of delivery with a picture of the packages at my door, to no avail. They refused to refund me the money. I had just bought a condo and I had ordered tons of things from different companies and I received every package, except the ones from Temu.
Hello Anamaria, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
After referring a friend who spent+$500 in a month I was informed I didn't qualify for the reward..
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
This is the worst company I ever brought from and will not be doing business with them moving forward- never received order or refund - please see image states that refund is being issued since July 19 haven't heard anything since kept calling giving me run around. Don't do business with this company you have been warn
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the order number you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.
I ordered a 4.5" mirror diameter telescope. They sent a 3" scope which I could have bought for cheaper here. To much trouble to return but I may return it. 3" is much less light gathering power than 4.5" they advertise.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
It was my first order on Temu and I received some cheap products that were not worth losing a big money the next day after using PayPal to pay Temu! I found hundreds of victims with the same issue after using Temu.
Simply they sell your information to third parties!
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
Ordered twice for over $100 and didn't receive either shipment. Now the customer service is saying they won't reship or refund my order. So I am now out of $100 and no items. They are a scam!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I was happy with my purchases from Temu. The shipping was a bit slow, (which they tell you). The jumpsuit and sandals I purchased were not top quality, but heck...for the price they are cute!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I love Temu. The prices are the lowest around whilst the quality is almost always better than expected. I've order 6 times now and my husband has also caught the Temu bug.
Search for item ******* on the app and you get a free gift without placing an order (I get one too!)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I screen shotted my win. After speaking with 4 pretty rude agents who obviously couldn't give a rats behind.They told me my screen shot of my $100 credit win was "irrelevant" - I was rooked out of my $100 Temu credit win and sent a paltry $5 credit for my trouble.
Don't place orders to get gems to spin the wheel thinking you'll eventually get that $100 credit. They don't honor it. See my screen shot below. They did not honor my win.
I've had a package lost/stolen before USPS ever put their hands on it (yes, they did reimburse me for it weeks later). Several other packages just sitting (no movement) in Dallas area for 10 days. They have improved in this area lately but rooking me out of this credit when I have proof.Put them back at a 1.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I've bought some well made trinkets, jewlery, artsy supplies and some house hold necessities off Temu. I've been very pleased so far. Everything I have bought has been dirt cheap. Some of the item quality is not outstanding but I don't expect top notch quality on everything that's less than $1! Their customer service has been pleasant as well. I rarely leave reviews but I think they deserve positive one! I honestly prefer to shop here over Amazon and Ebay!
Additional edit: I have not and likely won't order clothes from this website. I think you're usually taking a risk ordering clothing online with quality and sizing issues.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought several items and it's all mostly just junk! Unusable trash! A shoe rack that shoes won't fit in. The shoes in the pictures are women's size 8.5. Slippers and shoes that aren't wearable. Rugs that are such poor quality and paper thin. Storage containers that fall apart when you put anything in them. SUPER disappointed!
They let you return one item for free and the rest of the junk isn't worth the cost to return it...
BUYER BEWARE!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team