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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 566th among Marketplace sites.
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It's a cheap product! We really don't get good deal because products is a very bad quality.
Save your pennies!
Really really bad service I've ordered from them three times now never receive my parcels. They've told me they've left them on the doorstep. I've told them over and over do not leave them on my doorstep knock on my door and hand them to me never got my parcel to 3 times I've ordered they've took my money I will not refund me then only done to me they've done it to my family to its a scam.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Ive placed multiple orders with Temu. All the products are as described. Nothing is cheaply made. The price is outstanding. On time shipping!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Mostly good quality. The games are rigged to make it impossible to get free stuff. They are to get you to order more and get more app users.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I've ordered a couple of items from TEMU. They took 10 or 11 days to arrive, which I consider very fast when ordering from China. The items were exactly as described in their postings. I have no complaints.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought two dresses one was too tight one was too short also bought a sweater outfit which the top was too short and the skirt was kind of huggy but I talked to someone on the phone they said to return it so I did return it but they never gave me my money back they have they merchandise but they refuse to give me my money or credit what I have brought and I would have went along with the credit you know so I can just got something else but they did not refund my money or the clothing back when I talk to him they say they already sent it to my bank account I'm looking at my bank account about every single day more than one time and I know they have not returned my money back and they decided not to do anything about it I will never ever buy anything from them and I hope nobody else do by nothing from these people because they are crooks
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Disclaimer: This review has nothing to do with the order # listed, I was not able to leave a review unless I put in an order number. I was happy with the things I ordered. This is only about the SCAM free item promo.
Don't waste your time trying to get the"free" items, you will never get them. You have to harrass people to download the app which gives you points toward your "free" items. But when you need just one more referral to accept your invitation, suddenly, that persons referral won't go thru to your account. Then your time is up, and you lose everything you picked out. And no, you are not allowed to pay the difference. Even if that difference is only 50 cents. That's where I'm at now, one more new user referral and I would have gotten my free items. Nope, that new user was never credited to my account. So I lose all my items. Ive tried this "free item" thing twice now, both times i need just one more new user referral to get the items, but nope, those new referrals were never credited to me. Temu, fool me once, shame on you, fool me twice, shame on me.
I got fooled twice. I won't be doing it again. What a scam.
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
This company is a fraud, they just want to steal Americans information and data. I placed a legitimate order, there system kept denying my debit card and kicking back to recommended PayPal, so I used PayPal and 5 now later my order was canceled for no reason without any notice before.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered a few things on temu and then shut down the app, and since then I've been bombarded with text messages from temu giving special offers and percentage discounts on your next order. I've gone into settings of shut everything off and I still can't seem to stop getting these messages. I've looked on YouTube I follow their instructions and still I get messages. Can somebody please tell me how to stop or how to turn off or get rid of temu completely?
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to ‘Settings’ in your Temu app or on Temu.com, select ‘Notifications’ and then ‘Edit’ to adjust preferences for alerts. If you are using Gmail, you may also click on the ‘More’ button in the upper right corner of the email and choose “Stop seeing this Ad”. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Never got my order and they keep denying my refund the biggest ripoff ever I would not recommend this site to anyone
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the information you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.
They sell super cheap crappy items with glowing fake reviews and then by the time you get the product home and realize its total junk they discontinue the item so when you leave a bad review it doesnt even show up anywhere. Literally just happened to me.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am pleased with the items I have gotten from Temu. Prices are right, and items are as described. Definitely a great way to purchase meaningful gifts, for Birthdays, Fall, Christmas and more! They have very nice stuff. Something for everyone. Thanks, TEMU!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I just want to say thank you from placing of my order to receiving it has been so enjoyable. Temu is a great company to deal with. Received email quickly after placing order to let me know order was placed, received tracking info within a day or so, and Temu stayed on top of the delivery until I received it today. Received emails with up to date tracking info everytime something took place. Great company with the best service to customers I have ever had. Also I am very happy with my order. Will definitely order from Temu again.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is all good as long as you have no problem. The moment you have a problem, they become the worst ever company. I had an order that was never delivered and they kept insisting it was with a misleading picture, they asked me to call their courier service for further details and when I did the courier service told me it was returned back and to call temu for it. When I got back.in touch with them, they kept saying to call the courier service and that they wouldn't help, even after I sent them picture of email from the courier service asking to contact temu. After a lot of back and forth where both companies kept asking ti call each other, the courier company relented and gave me a refund but temu never took responsibility for it ever.
The next thing that happened was I ordered a bunch of items and one was a shelf packed in a box. I omly received that box and the package itself was tightly wrapped around the package that you can tell there wasn't anything else packed. I sent the picture of package and the shelf box itself and unless they want to agree that they tempered with the box of shelf, there was no way to say items were packed. But temu kept denying my claim without any info. After atleast 15 times, I had contacted their customer service, all I got was their cameras show it was packed. I recieved no proof of it and my proof was discarded even though it was a solid proof.
Not to mention it is actually hard to reach their customer service. If you contact customer service to talk to a person, they will tell you to submit a ticket. The ticket do not talk to an actual person and they refuse to talk to you one on one. The only way you can directly talk to them is to call them and even that takes ages and you still won't receive the help you need in the end.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have found the exact same puzzles at Amazon as at Temu. Difference between for same puzzle and size as much as $30.00. That is a huge difference. Same manfacturers. Example a puzzles of a Jigfoxy rooster and puzzles of a Kaahee Sea Turtle. Check it out for your selves. Also had picture of rooster but system let me choose only one item. All ready had slightly different rooster. So order number for turtle.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered a shirt and hat for my husband. And a short outfit for myself. It took weeks to get it and when I finally did I was very unhappy. The hat looks really cheap and came really smashed/ folded up in a bag. It's trash and as for the outfit I got it looks nothing like the picture shown. It's very cheap looking and the colors are dull. The cute picture shown on the shirt is just a big cheap sown on patch. My husband was dissatisfied with his shirt also. I saying is cute but the shape and material it's made from is weird. I'll never buy from them again! And the order wasn't really that cheap either. I would have rather spend the $32 on one good item at my local store then to have wasted it on this trash!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My only wish is that I wish I had read these reviews before ordering $103.00 worth of clothing and accessories. Never again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
All products come in damaged packages. The products are cheaply made. They're no different than Wish. One thing I will give them, is most of the time it's free shipping. They cater to mostly new customers.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I'm not sure if Temu or Laser shipping is at fault. My last order showed delivered and signed by someone i don't even know. The delivered address just shows my zip and not my full delivery address. I am not happy about this and probably will not be purchasing anything more and run the chance of this happening again
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I buy the majority of my craft items from Temu now with prices at other shops spriralling out of affordability.
Temu also gives you vouchers, free gifts on the game section of the website. To enter the game section use the code *******
In the search bar. I've attached pictures to prove that I've had free items.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team