On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
We monitor reviews for authenticity
I placed an order for 12 items Aug 3rd and it arrived August 10th. Everything was exactly how I ordered it. It was my first order and I was very satisfied with how it went. We are very spoiled by Amazon because of the over night service. But the prices obviously don't compare as a match to Temu. The way I've looked at it, there are some things I can order from Amazon and some things I can order from Temu. I have certain items that I can only get from Amazon. I may need them right away,. I wasn't in a hurry for these items and the prices were good.
Exelente la entrega de los productos yla variedad que tienes para comprar lo tu quieras. Hay de todo es super
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Every order is correct and delivered within their window. Return/refund policy is incredible. Customer service is prompt & efficient. All items are as described and of excellent/good/ fair quality for the unbelievably low prices. I am a die hard fan and have ordered atleast 50 times! Have not one problem. I cannot praise enough. I also want to add that I've purchased items on Amazon only to find identical items on Temu for a quarter of the price! Yes. The EXACT same item! For example, I purchased a pair of mesh sneakers from Amazon for $40. I then ordered what appeared to be the same item from Temu for $8.00. When I received them I compared the two and they are EXACTLY THE SAME! Just a different "name." I kid you not!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don't want come back to temu again, temu used lasership to delivery the package, this shipping company doesn't follow my delivery instructions, the shipman leaves the package in the lobby, I request pick up package from the person, I lost a lot of packages in this year, last month I lost one package, the happened was the shipman leaves my package in the lobby, I don't know the package arrived, someone stole my package, and the shipman doesn't care the customer received the package or not, I contacted temu customer service to get refund, they said I can't get refund, I don't believe temu choice this worse shipping company to the customers, the customer lost package temu don't want to responsible, they said delivery to the correct address, but I request the shipman don't leave the package in the lobby, it is not my fault, why temu don't refund the money to me? It is not fair to me, I felt very upset about it, From now on I won't go back to temu, there is very bad customer service I never had.
Hello Anna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've ordered from them 11x and they are selling exact same things as Amazon, only difference is the loophole in the us trading laws. So Amazon sells with marked up prices so they make there profit off of selling stuff. TEMU is the supplier for Amazon mostly. Without the middle man your paying direct to consumer prices. It's genius. All my things have been as pictured on TEMU. All has arrived in a timely manner and All is freeeeee shipping and track numbers. It's literally unbelievable and perfect. It people! Your missing out I promise. I attached pics of my account
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had ordered several items including a tiny brass bunny and a tiny brass tiger. My husband and I created a keepsake shadowbox frame that included several items from TEMU. Every order purchased, was just as advertised. The brass items were heavier and better than anticipated. The frame was a tribute to our good friend, a magician, "The Great Raguzi".
We had a magic wands, doves, a brass tiger, tiny playing cards, dice, and small L.E.D. lights.It turned out to be a beautiful treasure for Raguzi's birthday celebration. Everything came together because of a website like Temu.com. Thanks Temu.
I will definitely recommend this site and seller.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu had delivered consistently good quality merchandise every time I've ordered. All orders have been timely and all items were delivered that I ordered.if you're complaining about cheap merchandise, maybe that's what you ordered! Great app to use. Everyone at work showed up on my birthday in Temu shirts!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
On three separate orders, this company duplicated items (and charged me) immediately after I purchased them. I agree to one price, and then my CC is charged an extra $$ for the second item on the same order. When I got my receipt, I was like, wait - that's about 10.00 more than I agreed to... and then I figured out the issue. In my last order, I triple-checked my items were at qty 1, and nope - they duplicated 7 out of the 8 items of the order. They do ship the second item, but their return process is horrible! Is this a way to get more money out of their customers? It is a horrible business practice, and you must wait over a month (6-8 weeks) for your refund. About 50.00 more than I wanted to spend on the order. I have to wait for the long shipping process, then I can request a refund and a return label for items I never even purchased in the first place. What a pain and I am out that money for over a month!
Hello Brea, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Could you please reach out to me at [email protected] so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The problem with these type of places is that they do a whole bunch of things to get you to be a customer. They hand out coupons and they're friendly. As soon as you buy a few things next thing, you know they yank the coupons. They are not that friendly, and they keep making excuses as to why they won't give you any. Either that or they say wait 24 hours and you'll get one! Big boo. So yeah, be grateful if you're a new customer because once you're in it, you will be tossed to the side.
Hello Sharee, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
I like shopping on this web site. They have a very good return policy and their shipping is fast. I haven't been disappointed yet.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Ive ordered two items to start, a shirt, and a solar charge hummingbird color change wind chime. Well both came intact, quality was better than i honestly expected for what i paid for the whole order. The hummingbirds are beautiful, the shirt was too big, but this particular option didn't have a chart to go by so i got the smallest option that one had. The amethyst was decent size, and great in color! I have another order coming, ill update then.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
They sell cheap stuff cheap, so you get what you pay for. Second time I have ordered from them and Once bit Twice shy, No third time. Cheap Junk and you forget what you order, because it takes Soooooooooooooo long to get it. Not Again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu is great, done a couple orders already and everything has been as described.
There's extra games you can play to win free stuff too by entering these codes into the search bar
Farming game for prizes - *******
Fish game for prizes - *******
Cash prizes - *******
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I brought 10 jackets and its too cheap looking not like photo shows. My problem is that they dont give you credit back to my card but they will keep this credit in there account balance me to buy again. No interest too buy more items because the quality problems. How I get my credit back to my card?
Hello, thank you for reaching out and we are sorry that you are having issues with your refund. During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. It seems that you had chosen Temu credit. If this was not your intention, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Im so unhappy with Temu blaming me because Usps didn't deliver one of my packages but delivered the other one and they won't give me my refund so I deleted my account I'm never ordering from them.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Itsn not working. Charging- yeah right. Some other stuff is not working too. Cheap doesn't mean good. That I learned thanks to this temu site. For the experience I will give 2 stars.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I sent back everything with my return label but they never issue my refund and there supervisor said we never receive it but my return label said it's delivered never gonna buy anything
Hello Mona, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am an elderly lady who really cares about how I look and dress. My make-up and hair are always done and I don't leave my home unless they are. I manage a Senior Mobile Home Park. When residents come in I always get complements on either my outfit, my shoes or my jewelry. Most always it is from Temu. After a couple of weeks they will come in and either tell me my recommendation of Temu is the best thing that has happened to them in a long time or they are really upset because they can't stay off of the website. I have several who come in to show me their "new wardrobe". Two people have told me the haven't been able to afford new clothes in years and with Temu they can. One resident told me she can now buy 1 complete outfit a month thanks to my recommendation of Temu. Obviously, I tell everyone.
I was leary of ordering from ANY website other than the popular one, but Temu is wonderful. I get everything I order in a timely fashion and love almost everything I get. I have even bought things for my friends because everything is so inexpensive. They love it too. I think my favorite are the shoes and earrings, but everything else has always been just as described. Love it!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Everything I've ordered from Temu has been of acceptable quality. Some items are better than others. It's usually a bargain, as you get what you paid for.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was always skeptical of purchasing from TEMU, it just seemed too good to be true, so I decided to place a small order. Now I'm hooked. Shipping isn't as fast as Amazon - I knew that - and wasn't expecting to receive items as quickly as I did - approx 8-10 days. Pretty good. The prices, good Lord! I thought the quality of my items would compare to the prices, but they don't. Granted I bought a few pairs of sandals for like 3.00 each and I'm not expecting them to last years, but am SUPER happy with the quality and fit for the price for sure! I've made a few more purchases, jeans, sun glasses, sandals, and I've receive everything I've order and am happy with the product. Hey, you get what you pay for, and in this case I'm extremely satisfied with the quality based on what I'm paying. More orders to TEMU and less to Amazon = HUGE SAVINGS for me!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team