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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I am extremely disappointed and have now deleted the app not to be used again.
I ordered a PU leather bag and what I received was not like the one represented. I never buy leather so this isn't the issue. I have now created more landfill which is very upsetting instead of using this bag. Awful!
I like shopping here good and affordable things. Recommended to family and they like it a lot as well.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Shipping is relatively fast and if it's slow, you get money back! Reliable return policy. Pretty everything is on this site. Save big money! I have purchased clothing, small kitchen appliance home decorations, gifts. Excellent site.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I don't know where to start. I guess I'll I begin with the sizing: the dress was at least three sizes too small. I usually wear a small, but, not knowing the company, I ordered a large to avoid this issue. Moving on to the fabric- it was a polyester so cheap that it would have been too awful to put on a dollar store doll ( one that actually costs a dollar). Next: the embroidered flowers on the netting were already starting to unravel when I took the dress out of the packing. Lastly, the dress is a color that I can only describe, if I were being kind, as vomitous- you might replicate it if you ate and regurgitated a VERY old Creamcicle -if that Creamsicle had been buried under the mystery meat at the bottom of the freezer, and repeatedly thawed and refrozen with said meat over the course of several years. Stay away from this company. You'd be better served setting your money on fire then throwing the ashes into the wind.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered twice from Temu. The first order was small and the second larger. My first order was more of a test and I was very pleased with the 3 items I received and extremely pleased with the price. My second order was 39 items and I was very pleased with all but 3 of them.
I understand if people are upset with the customer service, return difficulties or quality of product and give Temu bad reviews. However when people complain about the packaging or lack of I don't feel that's valid. From the items I've received it is clear that cost can be kept lower for consumers by not providing additional, unnecessary packaging and by not shipping in a box. Keep in mind this is not Amazon, it is Temu who provides free overseas shipping for orders over $10.
We as consumers have a responsibility to be 'smart consumers'. Read reviews, check dimensions and understand how economics and business works. We need to educate ourselves.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I love shopping with Temu. My only advice is to read the dimensions they post some of the pictures used exaggerate the size so that was in me for not reading. I enjoy receiving each delivery note it does take a bit to receive an order but that would be my only reason for 4 and not 5 stars. So many things to look at and choose at prices that make it affordable to purchase.
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 6-25 days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Just made my 1st and last purchase at this website. The shipping was prompt and arrived as ordered. However, quality is definitely not their strong suite. I even ordered LED lighting strip which is just terrible. That being said, I would not order again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My experience was really bad with this company, when they didn't have the items refund right away, but when shipper screwed up lost or damaged your package you have to wait 14 days for Temo to return your money. And the best. They want you to return goods you have never received. Your Temu order's return has been requested (#PO-211-
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have been an early customer of Temu, but I have not received my latest shipment. I decided to contact the carrier but they directed me to Temu, when I went to the Temu app there was no customer service support. I did a search on the app and there is no customer service link to speak of, so it's gone and so is my Temu account.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My sister introduced me to them a couple of months after they first came out. At first, I was worried because it looked similar to Shein and I had heard bad things about their company. I tried to find reviews online and unboxing videos on YouTube to make sure my items would actually come if I placed an order. I decided to go for it and they have always given me what I purchase. Some items aren't the best quality, it just depends on what you buy. The coloring is also not always exact so I try to look at the customer images under the review sections. Overall, I've been happy with my purchases. They actually gave me an 80-dollar refund for an order I received! The website said my order was never delivered so they gave me a refund but it was delivered. I told them about this and they said to keep the money. They have a chat section where you can immediately talk to someone and the customer service is good. A couple of times I've received an order a couple of days late (but I've made many, many orders) and they have given me 5 dollars every time it comes late. Also, I only need 10 dollars worth of items to make an order and get free shipping. My sister's minimum spending amount is 15 but I think it's because she got an update. I think they recently raised the price.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I still haven't receive my packages yet. But I love when they keep sending me updates and emails about the were about's of my orders. Once package arrived will review quality of products. So far I'm impressed with their communication.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My order was missing items and Temu didn't try to correct their mistake. This wasn't the first time this has happened something needs to be done.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Package arrived damaged, ripped open and several big holes and 3 items lost. Contacting several times but all they responded is the warehouse shipped out and delivered it which I never complained them about not doing that, my complaint was packaged came ripped open and 3 items was lost and asked for refund, Nope they won't do it. Do not trust them at all if package arrived damaged or lost items, they do not care at all! Look at the condition of my package, 3 items lost but will not take their responsibilities, all they keep saying is they shipped out and delivered, didn't care about the lost items and the damage ripped package. Customer service online is horrible, all they do is copy paste it the same thing over and over.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
So I ordered a bunch of things from Temu and I was so excited to finally get my package.
When I opened it I was so absolutely disappointed it was nothing I ordered!
Im not sure if it's the actual company because I never had issues before or my actual package was replaced and stolen but I'm very livid and disappointed. I've sent a message to customer service and they are replacing it. Im hoping I will be receiving the actual product if not then my shopping days are over for Temu. I hope that the courier they used are trustworthy a part of me feels like maybe they steal and tamper with the product. So I posted what I should have received instead I got some slippers that I absolutely did not order! Photos attached.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
If you are thinking about buying something on Temu, don't do it! I was not happy with Temu and my purchase at ALL! I bought two squishmallows that looked super cute online but they did not look like the ones online at all! They also took 2 WEEKS to arrive! They came with no tag so that means that they are fake! Temu just remakes them and sell them for less money. One of the squishmallows was also not soft like a real squishmallow. Temu is fake and cheap. I am never using the app again!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Ordered now several times from Temu.com after being leery based on other online reviews. Have gotten everything as ordered and when it was not described correctly or damaged Temu immediately refunded the price without returning the item so no hassle. I have bought only direct online and have not downloaded the App or played the "spin games". This IS WHERE OTHER REVIEWERS SAY THERE ARE ISSUES. I only buy direct off the Temu site and no issues at all.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
THEY HAVE EVERYTHING FROM A TO Z Excellent Prices! Great Stuff! Guaranteed! I HAVE ALREADY BOUGHT HALF OF MY CHRISTMAS GIFTS, AND ITS ONLY SEPTEMBER 2nd!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So before you order from Temu, please read the reviews and also the BBB reviews. I ordered thinking I was getting a good deal on items. Not only is their quality crap, but the website descriptions on the clothing I ordered was wrong. That notwithstanding, I returned a lot of things and used the prepaid UPS labels they sent. The packages were confirmed as received at their warehouse, but "after further examination by the warehouse" they claimed I didn't actually return anything and therefore denied my refund which is for about $100. I put in a dispute with PayPal so hopefully they will cover it. Will never be ordering from this sham website again. Don't fall for it like I did!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My orders still pending for almost a month now. I called the customer service they said they dont have the control and I have to call the suppliers? Why should I do that? So dissapointed.will not order ever again! Anymore!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I have bought many things from Temu and only one or two item went in the trash. The kids clothes and women's clothes are made well and finished well. I have bought many tops from them and have been completely happy. Guessing sizes can be complicated. They are so much smaller than we. I can't complain other than the fraud rumors of the stealing our payment information.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team