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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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My Husband & I ARE VERY...
PLEASED & SATISFIED WITH YOUR PRODUCT WE'VE BEEN VERY LUCKY AND FORTUNATE THAT EVERYTHING'S ALL GOOD EVERYTHING WE BOUGHT IS AMAZING WE ARE 1 BILLION TIMES SATISFIED WITH ALL YOUR STUFF THE ONLY THING WE HAD PROBLEM WAS WE ORDERED THE SCRATCH OFF
UNFORTUNATELY THAT DIDN'T WORK ON MY JEEP BUT OTHER THAN THAT WE ARE VERY VERY VERY PLEASE AND SATISFIED KEEP UP THE GOOD WORK WE THANK YOU AND YOUR COMPANY AND ALL THE PRODUCT THAT YOU SELL FROM CHINA AND OTHER COUNTRIES
MY HUSBAND I THINK WE SHOULD THE COMPANY WISH SHOULD CLOSE THERE BUSINESS BECAUSE, I HAVE BOUGHT THINGS FROM WISH AND I WAS NOT HAPPY ABOUT IT IT WAS VERY DISAPPOINTMENT YOUR COMPANY'S 10 TIMES 10 BILLION TIMES BETTER AND NOT ONLY THAT YOU DON'T CHARGE FOR EACH SHIPPING FOR EVERY PRODUCT WISH DOES THAT EVERY WEEK WE ARE MY HUSBAND AND I ORDER THINGS THROUGH YOUR COMPANY WE LOVE YOUR STUFF KEEP UP THE GOOD WORK THANK YOU FROM THE BOTTOM OF THE HEART MR AND MRS BARNES WE TELL OUR FRIENDS ABOUT YOUR COMPANY WE TELL THEM DO NOT GO TO WISH BECAUSE THEY CHARGE YOU FOR EVERYTHING SEPARATE AND NOT ONLY THAT YOUR COMPANY SEND THE PRODUCT WITHIN A WEEK AND WE LOVE THAT WE DON'T HAVE TO WAIT FOR MONTHS TO GET OUR PACKETS SINCERELY RACHEL WE TELL OUR FRIENDS TO JOIN THE MEMBERSHIP OR JOIN THE CLUB WITH YOUR COMPANY WE TELL OUR FRIENDS EVERYTHING WE BOUGHT WAS $100 BILLION TIMES SATISFIED PRODUCT THAT YOU SELL I DON'T CARE WHAT ANYONE SAYS ABOUT THE COMPANY WE LOVE YOUR COMPANY THANK YOU YOU GUYS ARE AMAZING THE PEOPLE ARE AMAZING THANK YOU AND THE SERVICE IS AMAZING MY HUSBAND NOW WILL PUT 10 BILLION STARS RATING FOR YOU GUYS THAT'S HOW MUCH WE LOVE YOUR PRODUCT THIS STUFF THANK YOU WE ONLY ORDER FROM YOUR COMPANY
WE GOT FRIENDS THAT'S JOINING YOUR YOUR COMPANY WE TELL HIM ABOUT YOUR PRODUCT WE JUST LOVE SHOPPING TO YOUR COMPANY IT'S ALMOST LIKE CHRISTMAS FOR US EVERY WEEK AND THAT'S AWESOME WE LOVE IT THANK YOU TO YOUR COMPANY AND ALL THE STAFF THAT WORKS HARD TO SHIFT THE PRODUCT AND THE SERVICE IS A WONDERFUL WONDERFUL WONDERFUL AMAZING FANTASTIC AWESOME INCREDIBLE SERVICE EVER
Temu is scam, they scamming people in the name of free items, just increasing the user time to show other people that Temu is busy but technicaly its not busy as they asking people to play games on Temu app like Fishland and change the rules when someone about to win the game. Items are also worst quality.
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
I used this site and got a few things after a few orders they refused to honor refunds. Unreliable in thier tracking. Charged for free shipping as advertised ALL OVER the site. Customer service is just a bot.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Trusted friend said I should TEMU. Was skeptical but I gave it a try. Delivery time was long. When product finally did arrive the packaging was inadequate, as such the box was damaged and so was the item. I don't even think I want to deal with whatever return process they have. Just chalk it up to a lesson learned, Don't Shop at TEMU.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
If you're the kind of person that likes the latest gadgets Temu. Is a great online shopping experience. Your order usually comes within 2 weeks after it is ship from China I assume. But the problem with their products is that a lot of times the size of the items are not as they appear on their website, and a lot of times their products do not deliver as promised and reference of durability and performance. So with this being said I have spent close to $2,000 buying everything from clothing apparel to the latest gadgets and there are some things that they sell that I would be more than happy to buy over and over again but there are other products that you just have to take a loss for because it's not worth your time effort or money to try to get a refund by sending them back way to China. And this is why I call it Russian roulette is like a box of cracker jacks you never know what the prize is until it arrives to your house because it could be totally different from what you think is going to be based on your perception that you got from the website
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered from them twice now. Both times it was dollar store quality at best, but mostly worse and you pay more. For the kitchen items, they were highly dangerous plastics that should never be used in a kitchen. The clothing items were as thin as a piece of tissue as well as I am afraid were put together by a sweat shop. This app will be uninstalled and never used again. Buyer beware.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Arrived on time. Quality not as described. Had to pay for a box for my return: NOT FREE! Not happy!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My wife and I spent a lot of time selecting school clothes for our children. We sent in our order after double checking all of her information. Our order was canceled by Temu. We then spoke with customer service and put together a second order of which we spent a lot of time selecting all of the clothes. After placing the second order and verifying the money coming out of our checking account on our mobile banking app, we then called timu to confirm the ticket number and order confirmation speaking to one of their operators. We were told everything is good and the clothes would be shipped. A week later we see the order is canceled for no reason. These people are complete idiots and should not be in business.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My order was never received. The website provided me with the option to have it re-shipped. Only AFTER I agreed to that did they inform me that a party of the order was out of stock, otherwise I would not have agreed. It took over an hour to finally get to someone who could process the refund. Shop at your own risk. Scammers.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Everything I've purchased has been spot on, one time something had a small defect, but they handled quickly, everybody is getting Temu for Christmas
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I bought one time, a few things. They lie about their products such as a necklace being 18 caret gold plated. It was painted gold. The PKG. Was at my door and when I picked it up realized the gross orange dye all over the bag was all over me. The dye along with my pants and shirt were ruined.
Because my card I used was compromised after this sale, the account was closed. They will give me a store account. Are they crazy or what. I will never recommend or buy from them again.
They claim to be 5 stars. It's rigged. BBB will not back them. They are nasty money hungry sales people who could care less if your dead or alive.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Stopped shopping at Amazon since I met Temu. They sell high quality items at super low price. I am very particuar about my purchases. I don't necessarily pick the lowest priced items and pay little extra for higher quality items and they are still super cheap. I mostly buy lots of household items, closet organizers, fashion belts, too many auto sun shades, paper soaps and etc,. Super happy with my purchases.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu has some really good stuff,like panties, bikinis, a lot of there clothing,some of there hair products are wonderful,the only bad things about temu is the stupid games,they get you to buy stuff and invite friends to win prices,and you never get to a winning point,bc they make the game harder a d harder,I bought 40 dollars in stuff just to see if I could get the points to win,I'm still playing the game bc it started dropping my point, them on the homeland game you grow wheat and it suppose to give you two dollars for every wheat,now im almost won and it started giving me.50 cent,so this app is crooked as hell
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I ordered from Temu last month just to get an idea of what to expect. Nothing over $10 and stuff I could use if I liked it and throw away what I don't. They were fine. All cheap made junk, but... cheap price too. But then I did a silly thing and bought a few more things. A couple over $20 and the rest under $10. All of it was absolute s***. Again. It's not worth returning. One was a string of lights for our patio. The photo on their app showed nice round lights about the size of a golf ball. When I got them, they were the size of a dime. A pair of shorts for $8 were so badly made that they went down to halfway down my calf. They also would probably fall apart the first time you washed them. Just skip it. They are not worth it.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
First it was no Shimano. Seems like a cheap Chinese knock off. I wasn't expecting much for the price, but wasn't expecting trash. It almost fell apart just spooling it. The handle almost fell off.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
This is a very convenient and great store. I really enjoy Temu. Makes school shopping easy, Christmas even easyer.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
You have people believing tht they will get free stuff if they play games and send out invites to other people. Now I call bs. I've had invites ANd did different stuff no free merchandise. You need to stop doing this $#*! unless there really is free stuff to get and there is not.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Was intised to buy a pair of sandals at an absurd low price. This vanished and increased 20x after another "first time buyer" deal was offered. Scam 1.49 turned into almost $30
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
So far I'm pleased with my purchase. Mine has been basically clothes and the fit is good and the outfits are ok.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I would have given this site a positive review if they would let me checkout but no they have a "Ownership Verification Process" where they require you to take a picture of the last 4 digits of your card and of your last 4 digits of your account number on your statement. This wouldn't be to hard of a problem if I had a regular bank but im using a spendwell prepaid debit card and spendwell gives you trouble making an account. They dont approve new accounts for some reason also when you sign up through phone the text messege link they send you just says "error" when you click it. Not to metion I am in a rehab facility so they take away our phones and block certrain websites and other things to make this all the harder.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team