On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
We monitor reviews for authenticity
I LOVE HOW EACH ITEM IS INDIVIDUALLY WRAP FABULOUS HIGHLY RECOMMENDED low prices very good very nice
I ordered several items from Temu. Most were low quality and some where shown in the photos as being much larger than they turned out to be. I actually threw a few out as useless.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
No policy for refund item… looks like it depends to them they want to refund the money or not… recently I return 4 item but only get money for 2 item… after waiting 1 weeks they said they didn't fouothe 2 item which was more than 150$ value…. This is either Canada post/ temu warehouse fault why should I loss my money… every penny matters… very disappointed.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I am tired of them asking to verify what I bought and not sending it to me when I bought it and they are not reliable to the customers
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Make sure you take photos of your return package complete with items before you send it as after only two returns both times Temu claiming items were not present. Managed to sort one out and currently trying to resolve the other. Would not recommend using them. Be careful with your hard earned cash.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The owner needs to spend some of his 35 billion net worth to speed up the site. Great prices but torture to shop on it.
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I've placed an order for filters twice and they have sent me the wrong filters twice. The site is a scam. Total crap. Our $150
Zero stars
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
I've bought many times from this site. The prices and the products are great. Only 1 thing arrived broken by handling but it only cost me $2.50 so I let it slide. Their women's shirts are great and their sizing is true to fit. Biggest complaint is the coupon offers. I ordered $50 worth of stuff today and received a $40 off my next order coupon but you have to use it within 24 hours. They are a greedy company. In the long run the stuff is so cheaply priced I really don't need coupon I guess.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have purchased a few times through Temu. Although the egg slicer leaves something to be desired, it works and I got what I paid for. The shirts are fantastic. I know better than to order my USA size from an oriental company. Be smart. I ordered a size or so bigger based on the measurements they show with the products. They all fit wonderfully. I ordered bins for the refrigerator - all exactly as described. I ordered a small wooden container with 15 large eyed needles in it for less that 3$. Found the same item on Amazon (exact) for 6.99. Great quality. Be smart when you shop. Compare prices in the US and shop accordingl.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
In general, I like the pricing, quality of products, relative speed of delivery, and detailed shipping updates. What I do NOT like is the fact they offer coupons and discounts, they tell you these are active and to add more items to qualify for the next level of money off for your CURRENT order as you are placing the order, then do NOT honor those coupons! And yes, I know they show many coupons for FUTURE orders, but when activating ones for the current order, they do not always honor them! Chatting with them is friendly, but they insist all coupons are only FUTURE orders. Very bait-and-switch! Do not order thinking you will get any discount on any current order. Disappointing.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I accidentally pressed the 1 button on my phone after the call. I meant to press 5 because the rep was very nice and professional.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered from Temu many times and have never had any complaints. Everything has always been worth the money. I play their games and have won my free gifts, it does take quite a while but sofar have recieved a vidio doorbell and and kitchen runner. I would recommend to anyone.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I was in the middle of doing a freebie game and i got off for about a day or two but out of nowhere i get a notification about temu purchasing everything in my cart which is 3 items. All i'm gonna say is do NOT trust this app and always delete your card info every time you use it. They will purchase things to your card without your consent!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I made a few big orders with Temu, I was out for the day and they apparently delivered them, I came home with no parcels in sight, checked everywhere and with neighbours, Now the order wasn't cheap and yet TEMU are refusing to replace or refund my order
This was the reply...
Thank you for reaching out to us regarding your
Order. We understand your concern and apologize
For any inconvenience this may have caused
Based on the results of our investigation, we aren't
Able to provide a reshipment/refund for this order.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Apparently this shopping website offers free shipping (so they say)however in an another way they will charge you and forget about your temu credit money because when you order they will take that money.The fact that every you order comes crushed or cut by costumes or when they repack it also the fact that the orders take so long to be shipped and then it takes forever to be delivered.You can't shop for anything unless you have $15 in the account is ridiculous.What if someone just wants to try it for the first time and buy something less than $15 dollars?What a way to throw off customers and future reviewers.And what's up with the countdown clock to checkout?Temu used to be a good website but as soon as people started to rave all over social media about it and giving Temu 5 stars when the site was knew that's when Temu started going down the hill.Is not really a trusted shopping website anymore and I will start checking out other competitors shopping websites.I added 3 photos that show the excessive tax collection the fact that they use your temu credit.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I place an order. Very next day they created a USPS label but no package was submitted to the USPS almost for a week. It appears that they are selling merchandise they do not have or after placing an order they buy from their vendors in database with available inventories.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered 8 items on 30th July 2023 but items never arrived. So I asked them to resend the items instead of refund but today as on 6th September 2023, I saw the message from Temu saying "Customer is not reachable" which is ridiculous. Let say the Security officer at the main gate didn't let the delivery person in, they would still be able to contact me to pick up the package from the main gate which is not the case. I got no call at all from the delivery person nor anyone regarding the package. So not happy about it.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I've ordered several times. I've never been disappointed. And everything arrives punctual! I'm very impressed.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am very very disappointed in what I got yesterday. The earings have already broken. I couldn't use them onr single day. There is no option to write review in their app, under the product.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I watched the ads for a long time, and frankly didn't trust them, which is ironic, considering their advertising line about how the deals are real. Finally, an item came along with a special price for first time users. I decided to gamble on it. Lost that gamble. Their system is broken somewhere and the item I clicked on, and supposedly went in my cart but didn't, before the registration process. During the process I ended up ordering two more items, but was never given the chance to check my cart. The original item was not ordered. I then went back and ordered it but didn't get the promised price. Total elapsed time was 11 minutes. Contacted customer support and talked to a Jasmine. She was unrelenting and didn't care. I will never trust temu again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team