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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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The products are worth the price, but getting it properly delivered is spotty. One order was dumped in the street, one order was shipped in three different packages, two never arrived, one returned, refund is short even after five hours on the phone with them. I will never purchase from them again.
UPDATE after TEMU replied me:
- Order ID: PO**************901
- I've been in a chat session with your colleagues today, right before I wrote the review, but the outcome of our conversation was deplorable!
I shipped the damaged items and other I don't like in a robust cardboard delivery box, despite your laim bag I received it, squashed and deformed, but I haven't received the confirmation nor the delivery status in your app, hence I got anxious and very frustrated!
Just now I have finished a chat session with TEMU customer service and they proved me I have lost my money, when I returned a package with damaged and faulty goods, and they're asking me to wait until the shipment arrive to its destination, in the warehouse to become inspected, even though TEMU is ALWAYS shipping items you are ordering, only in bags and ALWAYS you'll receive the article inside squeezed and damaged, but when you want to return these, you are forced by the carrier (DHL & Cargus in my case) to use a robust cardboard shipping box,... what a mockery!
I have undoubtedly lost my money (roughly 40,00 €) but perhaps everyone who is reading my comment here, will take necessary precautions and avoid this fraudulent chinese platform!
The reason Temu does not accept payment via PayPal is because they can't steal your money through them if your transaction with their products goes wrong, even if you make the proof of sending the receipt and applying for a refund!
Temu won't compensate anyone who returns their products, they'll just bombard you with hundreds of ads and collect your personal and bank details to be sold on, to hackers!
Hello Laurentius, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I too was sceptical about ordering from Temu, I have ordered 17 times now. I haven't had any issues or major problems, if something was damaged, it was refunded promptly. I've only had one damaged item and it was due to poor packaging, nothing to do with the item, it was a plastic window cleaning tool, had it have been placed in the package longways instead of the short way, it would have survived the trip. It can be glued back together, it was refunded. You are allowed one refund per order, I have only taken advantage of that if something was wrong. I ordered three pair of size 7 shoes, two fit perfectly, the third pair, I believe were mislabeled. Those were refunded and I was told to keep or donate them. The same with a smart watch, I just couldn't get it paired with my phone, after 3 weeks I requested to return it, I was given the refund and again told I could keep or donate it. I've bought clothing and jewelry and love them all, none of the jewelry has turned yet, they wear beautifully. Two items of clothes were a little bigger than expected, I will either alter them or give them away. I've bought things for my car and had no problems. All of my orders but one so far have been in the time frame specified. The one that wasn't on time, I was given a $5 credit because of the delay by the day after it was due.
Also, people complain about Temu accessing your location and stuff, I have Temu on two devices and neither have access to anything and I use a third party vendor to pay for my purchases. As for the items being from China, half of items for sale in America come from China and have for decades, go into any Walmart or Target or wherever and take a look. Better yet Google the companies from all over the globe that operate out of the US, you'll be surprised at what comes from where.
Hello Robin, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
When I received my parcel it's open from one side and items missing but temu not refund me for missing items and said ur parcel delivered fine and where's house said they se d everything even I send them all evidence and screenshot from my phone when I take photo it's timing and date shown on it when I recieved parcel it's ripped from other side which I notice when I put it on sofa then I take photo first and i contact them but they not take serious notice and even not resend me missing items or refund me
Rest items is damage, no longer needed or don't like and coat size big which I return and hair ties and they refund for that and said what h don't like donate it etc
But for missing items they done nothing just apologise for it and denied for refund
Hello Madiha, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I didn't receive a parcel from TEMU. The courier left my parcel on the doorstep in full view of the street, and someone must have picked it up. The EVRI Couriers emailed me back saying this was not delivered correctly! I sent copies of the email to TEMU and long story short it is all standard replies i haven't had a conversation with a human.
Hello Gillian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Terrible did not give £112.76 refund for returned faulty item
I returned a faulty dashcam they sent email saying received but will not provide a refund and did not provide an explanation as to why.
Hello Ronald, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Received in about a week after ordering but when opened the y bird toy wheel was broke off.
It don't just push back on I tried
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The products on their website are of poor quality, thin and not as advertised. Horrible products and you are responsible for using your gas to return the damaged, thin products.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered the air bed that fits in a vehicle so you can sleep in it. I got a dog bed and was told I received the correct order. I sent pics and still was told it is was the right thing I ordered.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I ordered stuff from Temu two times prior to this last time that I ordered. I finally felt comfortable spending a little more money since my previous orders did arrive. They sent it this time through a company called piggy ship. And initially I was getting a lot of tracking updates. And then all of a sudden I stopped receiving them and then when they would update, it would only update the date not the actual process it was at. It was in transit for weeks on end. When I contacted customer service because I tried calling the shipping company number and it does not answer, I was told that it's just processing. I told them the tracking is never updated. It seems as if my package is lost and they continued to assure me that it's still just processing. Fast forward to a month after I ordered. I'm getting a refund because my package is NOT coming, but if they would've fix this the couple weeks before when I contacted them either resent the shipment or refunded my money they would not have lost the customer. It was pretty obvious that the package was lost and a five or $10 credit is not gonna cut it.
I think my biggest issue is the disappointment of my kids after I tell them it for sure is not coming.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Don't use this site Don't get updates no tracking info asked for money back told I have to wait until when ever order comes yeah!@@
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the busy season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive (Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I had a fantastic experience with TEMU! My delivery arrived promptly with 7 items at 2:29 pm. However, upon opening the package, I noticed one small item was missing. I quickly went online, clicked on the missing item, and to my surprise, at 2:41 pm, my account was refunded. It took just 11 minutes from delivery to resolution – truly exceptional customer service. Moreover, the quality of the items I received was excellent. I'm thoroughly impressed with TEMU's efficiency and product quality.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
TEMU had my credit card on file from prior purchase (my big mistake). They then sent a package of items I didn't order and charged my credit card. The return was a fiasco which ended in me having to pay to return the items. I got the credit card company to reverse charges for the items. TEMU representative said they would refund any fees for return but after I incurred the fees and provided receipt they refused to refund my money. They are terrible to deal with. I spent hours trying to resolve the problem. I recommend you NEVER do business with TEMU. See TIME Magazine review: https://time.com/*******/temu-app-complaints/
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I was loving Temu, until half of my package was missing and Temu refuse to accept or a knowledge this. No refund given.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Order a couple of items, but never received any of them. Refund was not possible before I receive the items, but they never came. With no chance to talk with customer service I deleted my account with Temu. I lost $39 only, so please do not make the same mistake.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Some orders arrive, some do not. They give you a Temu credit rather than money back.
THATS THE HOOK! The Temu Credit... welcome to the rabbit hole.
Then subsequent orders do not arrive. They refuse to refund you back to original method of payment.
Most of the early orders that did arrive we returned as "junk" or "damaged"
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I returned items and still DO NOT HAVE MY ENTIRE REFUND! They gave me $24.11 out of $109.00. They tell you they are going to have the financial institution look into it but it is the same email every time saying they sent the refund when they only gave me $24.11. It has almost been one month!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I never received this item because Temu shipped it in a cheap plastic bag and it must have gotten torn open and items lost during shipping. I went to Temu for help and they said that they could do nothing for me that I would have to contact the shipping company. When I went to the shipping company they said they could do nothing for me that I had to contact Temu for help. Don't buy items from Temu they don't care!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Ordered 2 simple items on 9/23/2023, it's already 10/14/2023 and my order has not arrived. Even though they give me $5 credit to buy on Temu.com, I lost $10 in this transaction.
I don't think I will order from Temu again!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
They combine orders to save money and keep you waiting. Or separate one simple 7 items orders into two shipments. Whoever works as chat customer support, the answer they provide is copy & paste from scripts and template! If you ask two completely different questions, you'll get an exact same 10 lined reply! I though almost 70% of purchased items to rubbish bin! Most of peripherals, storages, flash memories, cables and converters are grade "D" products are defective non-working or cosmetically flawed beyond repair. Don't waste your money and time with TEMU.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Paul, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team