TemuReviews 1,758

Returning items are a PAIN! Very frustrating and disorganized returning several items. Most of their customer service is completely incompetent and will waste your time having you wait forever on hold without a resolution! Most of their women's clothing the material is not good quality at all!

You get what pay for. The thing that furnaces me about this online company is they advertise products with the best pictures! Advertising SCAM! They are scammers! I ordered two items and will not order from them again. I got my merchandise but it is cheap material! Nothing like the pictures! So deceiving! Never again.

I've placed exactly three orders with Temu.com, all of which I placed on my computer, by typing the site name into the web address bar, and activating Rakuten cash back before adding items and purchasing. All three orders, I had to reach out multiple times to get my cash back. I reached out to Temu directly and they told me to reach out to Rakuten, which I have also done. I finally received cash back for 2 of the 3 orders, but I am still fighting for the cash back for my order placed on 10/14/2023, WEEKS ago. Several times, Rakuten has updated to state Temu has not provided cash back for the order. I've already notified Temu I will not shop with them anymore for this reason. Do not state you will provide cash back if you don't plan to honor that - keeping your word is a huge thing with me and I will not purchase repeatedly from a company that will not keep its word. I've unsubscribed from emails and texts and put in ANOTHER request with Rakuten to find out why I'm not getting cash back, but this site is a joke for that reason, which is sad because most of the items were actually ok, except the shoes were small in size and I'm not sure I will be able to wear them.

The app is swift and cheap. However full of products that simply live up to racist stereotyping. Shirts with "I'm not Irish but drink like one" imagine a shirt with the message. Not Chinese, but have a gambling addiction like one, or car sticker "leave plenty of room the driver behind this wheel is asian." There would be outrage. Obviously I didn't buy the Racist item. Racist stereotyping is not nice no matter who it's directed at. I deleted the app.

My order was delivered to the wrong home, I informed them, and the picture taken by the delivery driver was not my home. I did everything they request me to do and they still refused to refund me my money. I did not feel like a valuable customer because they keep transferring me to different departments and when they finally had someone to help. Molly stated that my delivery was delivered to right address and to take a look around my home. I definitely look around to see if I had been delivered but it was not. I would not contact costumer service if I did have my items that I bought. The thought of someone having the things I bought it makes me mad and sad because I paid for it and was excited for them.

PO**************004

I ordered a LARGE order ($200+) thinking it was free returns so I can try on and return items if anything didn't fit. BIG MISTAKE!

I returned EIGHTEEN items in the same package. They told me they received only 3! And when I complained, they magically "found" one more item the next day. After that they don't let you dispute anything. It's ridiculous.

Now I have to contact PayPal and my credit card company to dispute the charges. But judging by the MANY other negative reviews here, this is probably common and hopefully PayPal will stop accepting them soon.

HORRIBLE SCAM company.

EDIT: To be fair, it's not all junk. If you actually get the savings applied, you can find some neat trinkets at a good price. Also, the false charge on my account was valid, my bad Temu. (Family ordered something.) BUT, only a few of the promos applied and I spent $150 on a $100 order.

Essentially, it's a convoluted coupon game. They will hook you with free promo offers that lead to more savings the more you spend, rapid fire, with a timer. But the "$100 coupon" rewarded after the first "level of buying" is a perfect lame representation of what Temu does-- you get 3 tiered offers with discounts the more you spend-- which equal that "FREE $100 COUPON". It's nonsense... but I still spent on the offers. When the bill comes, the promo savings have vanished, and you pay full price for (sometimes) junk. The price really determines is it's "junk". Customer service asked to verify the promotions not applied, then listed a whole bunch of promotion offers, expecting me to remember between several similar promos. It was one price in my cart when I paid, then the full overvalued price when I got the bill. So, Temu stays 1 star and I'll never use the app again.

I am an old school person, who preferred shopping in person but Temu changed me. So far they are reliable, on time, I got wrong size shoes return easily and without hassle I got my credit. Stuff is valuable for the price.

THIS COMPANY IS A SCAM AND ILLEGALLY USES OTGER COMPANIES TO SEEM LIKE THEY ARE LINK TO YOURS. ESPECIALLY IF YOU HAVE HIGH RATINGS. THE OWNER IS FRUAD AND A COWARD AND SHOULD BE SURD BUT CANT FIND ANYONE THAT ACTUALLY OWNS THE COMPANY. HMMM. I WONDER WHY.
BUYER BEWARE!

If you buy electrical products from Temu there is a good chance that they won't work or maybe dangerous!

Not only does TEMU sell very poor quality products, most of their accompanying instructions are exclusively in Chinese. Also, their customer service is almost nonexistent..

Nunca tuve mi reembolso necesito mi dinero $100 dólares esto es increíble más de dos meses que mal servicio

Items supplied are of very cheap quality and fragile. Not worth buying things from Temu.
I wanted to buy shoes but looking at the material i received NO WAY again TEMU.

Dear valued customer,
Thank you for reaching out to us regarding your order. We understand your concern and apologize for any inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for this order.
We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Please check your mailbox, around your house, and other possible locations. Sometimes packages can be left in unexpected places. Thank you for your understanding.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
Temu Customer Service
What pisses me off ive brought another banger thing as i was for a friend,and brought more stuff off temu as i thought they were going to help me no $#*! on me,signs turn up bent ive had a few things go missing but its my fault,i wish i didnt buy more crap,so another online store stating im ok $#*! you jack

I was introduced to TEMU Let me tell u I luv luv luv this site. Cute clothes, reasonable prices and quick delivery not to mention, tracking is amazing! I am ADDICTED to TEMU,, shona c.

GUESS I HAVE NOW LEARNED A LESSON TEMU IS A REALLY SLICK OUTFIT,
First time order had some issues customer service was responsive after that first call I have found it all but impossible to actually be able to speak to Temu! Order today had damaged items (so did prior orders) Chat is available but for me a novice to both my ipad & iphone I really needed to speak to someone order today #PO**************131 items damaged and the incense actually made me gag! Non touch thermometer did not work with new batteries ipad stand scratched I am writing this review to pay it forward don't waste your time or money especially if your young I am a retired Physical therapist and even though I can afford Temu I can no longer use Temu it's a total drag to buy stuff only to receive some junky damaged items! Not being able to speak to their customer service is beyond frustrating it borders on a form of unethical store policy! What a really unpleasant experience Temu is a wretched disgraceful buying experience! Just pass Temu by other online retailers are offering great savings and they have good customer service!

I had to get a new credit card on 2 different orders- never again! The products and shipping was what I expected but get my card hacked was very discouraging- *******@icloud.com

Hello, I've just recently got Teemu and the "deals" are BS. It tells you if you spend 20 bucks or more you will get $100 bundle and then the bundle just ends up being four different coupons that you have to spend a certain amount of money just to get that $30 coupon not to mention when you use the coupons you have to pay for shipping and handling yourself, and don't get me started on how long it takes to get here, we're talking weeks even months. I spoke with customer service, and they are absolutely no help whatsoever. I spoke with customer service, and they are absolutely no help whatsoever F**k Teemu, stick with Amazon. At least you get free shipping and 2 day delivery and no BS CLICK BAIT!

How do I return wrong order that was sent to me. Please send me your return slip and address. There was a mistake.

After all Temu put me thru, I submitted a detailed letter with proof to the State of California Consumer Protection Agency, showing there were indeed two packages and not 1 as Temu insisted over 8 times. I provided the UPS notification received with the weight, date & tracking number prepared the exact same time as the one package I did receive that only had 4/11 items ordered & weighed <1 lb. However Temu never sent my second package to UPS, even though TEMU prepared a label & notified UPS it would follow. Package weighed 4 lbs. All of the documentation with images I sent to CPA moved them to notify Temu. I also sent the same letter to Temu headquarters. After an internal investigation and prodding by the CPA, I received a detailed apology letter and full refund. I gv them 1 star still because I should not have had to FIGHT to make them do the right thing by refunding me. I forced their hand and it was extremely stressful and unnecessary & unfortunate bcuz I really liked shopping their site prior to this interaction.