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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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Compared to other similar Chinese based marketplaces the goods arrive quickly. I don't like the bombardment of marketing click bait on their website and their is some well documented reports about unethical practices especially child exploitation - https://www.latimes.com/business/story/2023-06-15/temu-sells-products-linked-to-forced-labor-in-china which is making think again about this site.
The shipping company delivered to the wrong address and claimed delivered, I contacted TEMU and showed them the evidence such as the photos of my address it's not the address they went to delivered, anyway TEMU refused to reshipment or refund me for those lost packages. What a scam!
Hello, thank you for your feedback and we are sorry for the inconvenience. We deeply apologize for any inconvenience caused. We have checked your order details and you have initiated a dispute for your order, therefore your payment has been stopped by your payment channel. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
It is so much fun to scroll through all the stuff and pick out things you like, and when you look at the cart it's still under $100. Great selection and great prices. However, they use a shipping service that uses UPS for the first part, so you get a notice your package is on the way and speeding to you. But UPS then drops your package at a local post office for the final delivery. This results in a delay of up to three weeks, or the rest of your natural life. Have you ever waited in line at a post office? This is the most incompetent organization on earth! PS I was going to add a picture of my purchase, but I am still waiting.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I will be the first to admit that the products on Temu are cheap and of reasonable quality, however the company sells your data to scammers who will email you relentlessly. Please be aware and do not use!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Not worth your time. Everything I ordered from shades, clothing, towels to household goods. Extremely poor quality. They show plenty of good reviews but not accurate.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu uses false advertising and photos to describe their jewelry. The jewelry you actually get looks NOTHING like the quality shown in photos. The clothing I have purchased less than a month ago is already falling apart. The fishland and farmland games are a total joke. You are guaranteed NOT to win any of the "Free" gifts you pick out without being 100 times more aggressive to provide the free advertising for them by getting more and more suckers to become new Temu users.
Not worth the time or energy to use this company. Product quality is okay at best, packaging is substandard at best, and as I've noticed recently Temu's prices are climbing. Better quality available elsewhere. Was really hoping to be able to get my girls a decent Christmas using this company, but they have proved to be a massive disappointment
Hello, thank you for reaching out. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html or [email protected] so that we can help you look into this right away. Best wishes, Temu team
Cheap as fk
Not worth one tenth of price of anything.
Shipping is worst.
There is no china trade.keep your junk there...
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I didn't suggest any one to buy it from this website, 1st off all when I return few items - instead of returning you money, they deducted from your card and I didn't get the OTP for that transection. Maybe there is glitch in there app or anything else, but feel safe to save my card on this web.
For this concerned I called many many time on helpline, but there response was "you will get a call in 24hr from the concerned department". But it's been a month didn't get get a single call.
Few of there product also not good quality. Feel like cheep product.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I did not recive items trash company will never purase from temu again! I Have Literal proof from uniuni that it was delivered to the wrong address, ive sent it several people and they are refusing to give me a full refund to original payment method! Its been 2 weeks since my packages were delivered to wrinf address all you get is cookie cutter copy and past anwsers and make you run at
Round in circlea
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
First order with TEMU. Instead of delivering my order to a safe place ie walking through my front gate and leaving out of the elements on my porch, PFL Logistics threw my order (containing glass bottles) over my fence and left it in the rain and dirt in my garden. I had to go climbing through shrubs to even find it, where one would least expect it. When I went to review my order with TEMU, they don't allow you to review on customer service or delivery - just the items purchased. Additionally, I went to contact them to raise this issue and they offer no email contact. The only contact is to chat to a bot. So I outlined the issue and a bot replied and asked me to outline my issue. I told them I had and to read it. It was then escalated to someone else and they to repeated the same line. They deliberately obstruct you and prevent communication and complaints. I have two more orders on there was and they will be the last. I fully intend on writing reviews across social media to warn people what this company is like. Interesting to note they've switched off Facebook reviews... clearly hiding the numerous complaints and poor feedback.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This company is an absolute scam! I have spent almost $1,000 and have returned items as directed, yet the company is refusing to refund any money to my original form of payment. I keep getting brushed off and told a supervisor will take care of me or that the funds are on the way, but that never happens. A credit was actually applied to my bank account and then taken out by this company! I highly discourage anyone who is considering ordering from Temu to NOT TRUST THEM! They are extremely difficult to deal with and it's very hard to get your money back. They are very sneaky and constantly push you off from one department to another, yet they never resolve the issue and they never refund your money. I'm opening a complaint with the better Business bureau. Very upset and disappointed. If you do deal with this company I highly encourage you to keep all communications and be sure to screenshot everything so that you can submit it to your banking institution.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I placed an order this morning, no problem, money out of bank acc and receipt with P O issued.
Did another, same thing paid in full.
Looked at email this afternoon, saying payment for 1 click payment didnt work, still owe that, try paying again!.
Second order same thing!.
Payment was in full, money recieved and confirmation sent for both!.
Trying to get another payment, be carefull. I just cancelled both orders...not paying twice!
UPDATE;
I went back into my account with Temu and requested a refund for both orders. Thought that was better, than paying twice.
I did receive a reply from Temu asking if the problem was addressed.
I'm not sure if I will replace the orders I had to cancel as I don't see the point of requesting a refund for an order you haven't even seen yet! Very Leary!.
Hello Melody, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Received damaged packaging
They don't package properly like shein
How do they think we can give these as presents really dissapointed
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have spent more than I'd care to admit in over 30 orders. Some of my purchases have been a bust, but mostly decent products. Read the descriptions carefully. They do have great customer service and I completed a couple returns with zero issues. They've actually always told me to keep or donate the product with a full refund. I've heard a lot of rumors, but nothing substantiated. They can't be any worse than any other large business.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
The picture doesn't come with a picture frame, but I love them. But after putting them in a picture frame I love love love it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
DO NOT USE THIS SITE. THEY STEAL CREDIT CARD INFO.
After already charging my card, I could see the charge on my Wells Fargo account, these crooks try to get you to send them a statement. I actually did send them a statement with my financial info redacted and they wanted more. I tried working with them but they insist on recieving a statement with personal financial info on it. I hope the authorites take them down soon before more people are hurt. I intend to report them to several federal and state agencies.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Scammed with refund
Careful with temu agent for giving wrong label for your return
Return label: **************
PO**************733
Amount scammed: $153.21
Careful with temu, i've been ordering with them for a so long, and I NEED TO RETURN 6 items but their agent gave me a return label with a wrong quantity.
MY 6items return is worth $153.21 which they received already. But because the return label has 1 item instead of 6. Now they only refund me for 1 item of $16.00 because the agent named SULLANO only enter 1 item instead 6. And I USE IT FOR 6 items. I JUST FOUND OUT THE MISTAKE THEIR AGENT MADE WHEN I RECEIVED MY REFUND. Now they refuse refund me, I EVEN CHALLENGE THEM TO CHECK THEIR CCTV IN THE RETURN WAREHOUSE TO PROVE THEY RECEIVED 6 items.
SCAM SCAM
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
It appears to be impossible to return items to Temu. I've had many good buys but have spent hours trying to find how to return items for refund. I won't be buying anything from them again as I think their claim for free returns, or any returns, is fraudulent.
Hello Saudjie, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
I ordered an item and after 10 days they said they can deliver the product without an explanation. I asked for my refund but they say I have to wait until I receive the item. How can I get my refund if they said they can deliver it? They are scammers.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Se me hace de muy mal profecionalismo trabajar con compañias de envio que no sean confiables, mi pedido aparece como entregado mas a mi nunca me llego, les hable y me dijeron que se puden tomar hasta 15 dias para resolver el problema, pero para colectar tu dinero eso si lo hacen al momento, no los recomiendo y no les vuelvo a comprar hay paginas mas seguras en el internet
Hola, gracias por comprar con nosotros y nos disculpamos por la dificultad que experimentaste con tu pedido reciente. Temu es un mercado en lÃnea que conecta a los consumidores con millones de vendedores, fabricantes y marcas de todo el mundo con la misión de ayudarlos a vivir lo mejor posible. La mayorÃa de los paquetes llegan entre 7 y 27 dÃas. Puedes realizar un seguimiento del estado de tu envÃo y ver la fecha de entrega estimada directamente en la app de Temu o en www.temu.com. Si el estado de seguimiento no se actualiza dentro de los 15 dÃas, puedes solicitar un reembolso completo y conservar el artÃculo cuando llegue. Si tu pedido llega tarde, te emitiremos un crédito de MX$90 (envÃo estándar) o un crédito de MX$460/MX$310 (envÃo express) a tu cuenta como un pequeño signo de agradecimiento por tu paciencia. Finalmente, el programa de Protección de Compras de Temu ofrece reembolsos completos si tus artÃculos no llegan, llegan dañados o no coinciden con la descripción o las fotos (https://www.temu.com/mx/temu-purchase-protection.html). La satisfacción de nuestros clientes es lo más importante y estamos trabajando constantemente para mejorar la calidad de nuestro servicio. Si tienes alguna pregunta adicional o inquietud, por favor envÃanos un mensaje a través de nuestro chat en Temu.com o en la app de Temu. Saludos, Equipo Temu
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hi, thank you so much for your review. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. We would love to hear more about your concern, so please message us on our Temu.com or Temu app live chat. Best wishes, Temu Team