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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 584th among Marketplace sites.
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I have only had positive experiences with Temu so far. I've probably ordered there 8 times already. I have always been satisfied so far! You should be aware that if you buy Bluetooth headphones for 3 euros, you cannot expect the quality as with items from A... etc etc.
Complaints have gone well so far. Always got my money back straight away and was often allowed to keep the goods.! The most important thing is, when I finally entered the codes ******* and ******* in the search bar, I was really surprised. I not only received credit, but also great rewards:)
#I#am#with#team#temu
I have received my order on time and as promised. I am very satisfied with the quality of the products I ordered! Delivery was timely!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I returned an item but they said we didn't receive it and they didn't refund me.
I contacted for a week but they said wait wait.
They stole my time and money
Be carful
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
If I would have know this was a chinese company. Should have know by the prices. Dont shop here. You'll never get a responce top your questions.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Some of the items, like the watches, are nice. A lot ot the jewelry is flimsy and not nearly as pretty as they are in the picture. It is hard to return items. Chatting with someone to get help returning items is $1 plus $55/month. The descriptions of items is not complete. I ordered beads thinking they were glass but they were acrylic. The bracelets I received are also acrylic but the descriptin said they were crystal. I am not going to order anything else from them because it is to difficult to return unwanted items.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Artikelen nooit ontvangen - DHL zegt het geleverd te hebben (briefbuspakketje), maar het is nooit aangekomen. Op de DHL site sturen ze je door naar Temu en op de Temu site sturen ze door naar DHL. Ik ben er echt boos over
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
One of Temu employee's sent me an email telling me to send a picture of my routing and account number and the back of my debit card I said my card is already on file that's not allowed you're only supposed to see the last four digits of the card they said if I don't give up the information they're going to cancel the order within 72 hours I said cancel the order I will not be giving up my personal information so I called my bank and informed them with the Temu employee was trying to convince me to do too many red flag's
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This scammers are using Laelanie Art Gallery on their scam google ads! I'm the owner and they don't have permission to use my art gallery seriously avoid this people after reading their reviews they are scammers and how dare they are operating in the country! Temu is not a professional company and they are scammers using others people products and pretend to sell them on their scam site.
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. Please contact [email protected] directly for intellectual property issues. Our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Sent me an email saying my package was not deliverable supposedly from Pitney Bowes. My address is very deliverable, and said to call Pitney Bowes to arrange delivery. So I called. Was told Pitney Bowes does not deliver for Temu. Do not order from this company!
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Anybody that's reading this review or their orders from Temu needs to stop shopping with them immediately. They are a bunch of robbers. I don't even know if they even sent orders I think they just take your money and they don't even send your order and then they tell you you're not eligible for a refund because on the side it shows delivered in on your side. It shows deliver to they want you to check around you and after you tell him that you checked everybody, they still tell you that you're not eligible for a refund on so.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Ordering is So EASY. The returns are So Difficult. They don't tell you that you have to download the Temu app. I saw an ad for Temu, I ordered some items, the items were large. I'm a 8 in women's so I ordered shirts for 8-10 which is a large & it was too big.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have been ordering from temu for awhile now and only had a couple small issues but now my next to last order totaling 34.34 was missing a watch that I ordered n they refused to send me one or give me store credit so I can order it again to hopefully receive it.ive emailed them 8 times but all I get is it was all shipped and package was good. They wanted a picture of watch but i told them how can I do that if i never got it.I won't be ordering anything else from them for a long time. Be careful what you order. Customer service sucks cause they continue to repeat everything 3 to 4 times in conversion.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Hesitated on ordering but listened to a coworker they make sure your card payment clears then they print out a shipping label and say it's shipped. You go to the shippers website and the package hasn't been received...So basically there lying it's been over two weeks and it's still saying shipped with no info and then you check with the shipper and still nothing received. So now it's time to call my credit card company to file a dispute...If you're thinking about a purchase from this company my advice is don't do it
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I'm just going to chop it up as a loss and never use this app up again we take losses sometimes but this was a big loss and I really wish they could have did something about I am very upset with this situation
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Haven't bought a ton, but I've tried enough clothes to come to the conclusion that the material is klunky and beyond cheap. Then again this might be a great site for practical items. Just bought some heel pads for like a buck 50 and they worked great. Just as long as you can wait a couple weeks to get what you need
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
It lures new clients by spin a wheel and earn $100 / $200 coupon which you need to read between the lines to know the details as it is not as simple as getting the coupon and using it. Also before you get the coupon you HAVE TO buy 3 items to get the coupon. The one that you cannot use in any case. I did all the steps and closed the account before being wrapped up in their scam.
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Le doy tres estrellas porque tienen mucha variedad de productos a buen precio pero el envío es pésimo, se demoran mucho en llegar los productos, aunque te dan un crédito, lo que necesito es que llegue temprano. Arreglen eso por favor.
Hi, thank you for reaching out. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. Best wishes, Temu Team
Prepare yourself for a tale of utter despair and incompetence that can only be attributed to Temu, a company that has truly perfected the art of delivering disappointment. My recent encounter with them has left me baffled, frustrated, and convinced that they are in the business of making customers' lives miserable.
The saga begins with Temu's audacious claim that my eagerly awaited item had been delivered to my doorstep. They even had the audacity to back this up with a photograph, a photograph that proved, beyond a shadow of a doubt, that they had delivered it to the wrong address! Yes, you read that right; they delivered my precious package to someone else's house and had the gall to call it a successful delivery.
Naturally, I reached out to their customer service team, naively expecting a swift and reasonable resolution to this absurdity. Instead, what I got was a masterclass in how NOT to treat customers. Their representatives displayed an astounding level of incompetence and a stubborn refusal to acknowledge their colossal mistake. I offered to send them a photograph of my house as proof, but it was as if I was speaking a foreign language.
In a breathtaking display of ignorance, Temu's customer service team insisted, time and again, that the delivery had been carried out correctly. I can only conclude that they are either completely out of touch with reality or genuinely believe that their customers are fools.
What's even more infuriating is that they made absolutely no effort to rectify their blunder or find a solution to the problem they created. They simply brushed off my concerns and left my valuable item unaccounted for, likely left to the mercy of thieves on the roadside.
In short, Temu has set a new low for customer service, and their delivery blunder is a testament to their breathtaking incompetence. This ordeal has been a stark reminder that Temu cares little about its customers and operates with an astounding level of negligence. I implore you, dear reader, to steer clear of Temu at all costs unless you enjoy being treated like a second-class citizen and having your valuable possessions vanish into thin air. Temu's disgraceful performance in this matter should serve as a warning to anyone considering doing business with them.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
The say if you do this and do that you'll get extra gifts more discount.It Completely Fake don't waste your time promoting this company because they lie. Don't use your real credit card because they'll hack and steal all your money. Use paypal or afterpay or a prepaid credit card. All this crap they on thier site is on amazon too and amazon backs thier products. ALL the influencers that promote them get free mech so they lie too. SCAMMERS
Hello, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
There is no way to talk to Temu. Sent wrong items & over charged me. I want to return it all. Do pay return fees?
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team