On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 566th among Marketplace sites.
We monitor reviews for authenticity
I ordered small gift boxes for Christmas since 11/28... delivery would be between 04 and 12/14. They didn't deliver and offered me €5 for the delay. I'm not interested in buying anything from this site ever again. Since then I've been trying to return the purchase or cancel, but the site and the App don't work. This side is a disgrace and they do everything the worst marketing asks for. This has been a Xmas disaster as these were needed days ago for a bespoke gifts.
This site is just another attempt to get your information and bank account brakes forever to get anything and what you get is pure 3rd hand garbage. Try to get free items through the whole refer a friend deal is a joke it starts out fast but closer you get the more friends you have to refer the whole process and products are waste of time and money this site should be taken down. I can get better stuff from a 25 cent gimbal machine I wouldn't waste 25 cents on the crap they sell here
Hello STEVE, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am done with Temu. 3 out of 3 orders: Problems using my credit card (they actually asked for a copy of my statement to "verify"), problems with items that don't work, problems with shipping, problems with receiving items. Chat representatives can't do anything to help and just cover scripted talking points. I am done with this sham or shell company. Wondering if there is a different reason things are so cheap. Maybe instead of suing their competitors Temu should focus on their own order fulfillment failures.
Hello Amy, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I requested a refund due to the oversized clothes I received from my purchase. I diligently returned all items in a single package via UPS. However, a week later, I received a message from Temu stating they hadn't received a portion of the items intended for a refund. I found it perplexing that only part of the return could be lost. Currently, the customer service team seems to be implying that I never returned those specific items, which I find both ridiculous and unacceptable. They charged me again for those stuff I already returned. Such practices are not aligned with proper business conduct in the United States. It's disheartening to experience this, and I am disappointed in their handling of the situation.
Here is the response from Temu:
*******@temu.com
1:33 AM (7 hours ago)
To me
Dear Valued Customer,
We apologize for the delay in our response regarding the payment dispute in your order PO**************037 and we apologize for any inconvenience caused. Please be assured that we are working hard to address your concerns, and we appreciate your patience in this matter.
We are pleased to inform you that after Temu chargeback, we successfully processed the refund again on Dec 13,2023 11:25:23 pm EST with the total amount of $52.71 to your original payment method. Please check your account for the refunded amount as the receiving time for the refund may vary based on your financial institution, ranging from 5 to 14 business days.
Thank you for giving us an opportunity to resolve your concern and rest assured that everything is all set now. If you need further assistance, please feel free to reach out again. Hope you have a great day!
Best regards,
Taming
Temu Customer Service Team
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I previously had good experiences with Temu despite other reviews. Items always arrived on time and returns were easy...however...do not trust them whatsoever with any rush shipping services or when you need something by a certain time. I paid an extra $13 for EXPEDITED shipping at Christmas time as I needed a few items by the specific date that was promised by paying for the extra shipping. After a week of the item not moving at all, all they do is continue to say, "wait, wait, wait". Every single time I contact them, I get another wait message and we're checking on it and will get back to you. I've heard the same thing for nearly a week now and so despite paying extra for an item to be sent RUSH by Fedex, they don't care and didn't send it after all. My items were either never shipped at all since Fedex states they never received the package or else it was lost, but they are just refusing to do anything about it for an extended period of time.
Very unhappy with the customer service, or lack thereof provided by Temu and I will be filing a chargeback with my credit card company, since they only thing that they offer is a credit for another purchase on their site which doesn't help if I refuse to do business with them any longer.
I was willing to give Temu a shot considering their attempts at trying to sell and provide good service to the US, but they ruined that and just don't care about customers, their money or their needs. Shameful!
Hello Steffani, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Very poor quality goods and when you send them back they deduct everything, so called discounts, coupons etc, so you basically send them back all the items you had paid for and cost you this way whatever it was worth! So they either way make money on you! And delivery late and when you no longer needed it they still refund just a fraction of the amount! Never order from them again and wont recommend it
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Regarding my last order from 3 weeks ago...Temu and it's carrier lost my package and is trying to offer me a mere $5 account credit instead of a full refund for my order. This goes again their customer satisfaction guarantee. Additionally, the customer service representatives then tried offering me coupons ranging from $30 to $45 off my next order over $100 or $150. These do not solve the issue. This company takes no responsibility and credibility to their customers. Whatever you do, DO NOT purchase from temu. They WILL screw you over.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I had heard good things but my first experience with Temu will be my last. My parcel did not arrive after weeks of waiting and I have been told a refund will be issued and 'if my parcel eventually arrives' I can keep it. These items were ordered in November for Christmas and now I do not have time to re-order from another, more reputable company. Customer service was also terrible. No actual assistance just cut and paste responses which didn't actually help.
Hello Paula, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I had 16 items in my cart- I never processed this order. They billed my PayPal. The $ did not show up until I recieved the order. They. Tried to do it on some stuff in my cart- but I cancelled this first. Trashing the app!
Hello Robin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
You get what you pay for. Do not expect what you see on the picture. Its not 100% scam. Its just not 100% true. Lol. Waste of my 11 dollars to figure this out
Hello Tae, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered over 300 dollars of products they had on-trac deliver. It all was delivered to wrong address but the delivery company marked delivered and now they won't reship or refund me. I have photo of my packages at wrong door but they won't fix the problem. Multiple order numbers.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I was given a £200 voucher via spin a wheel. Asked me to use in the app. I signed up gave me a day to spend but spin a wheel was false advertisement. All discounted items were considered as vouchers while everybody could see the discounted amounts. I contacted their Customer Services but they Just applogised. I will definitely will send an email to the ASA reporting false advertisement to create website traffic.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I received dollar store absolute garbage for $30. You get what you pay for. No joke though, go to the dollar tree. Temu must be the TJ max for the dollar store. The products, thank God were
Purchased as Christmas gag gifts. Since they were a joke….They arrived after only 5 weeks…. Total waste of $30
Hello Nick, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Yes, I finally succumbed to the Temu spin to win ads! Whether this was a good deal or not is hard to say. The quality of the items was not the best and who knows how these items will last. I purchased a white chunky knit sweater that feels VERY THIN. Striped knit cardigan that looks nice, but the material just feels cheap. Cheap plastic microwave food cover that looks like it's worth maybe a dollar. Heart "cardigan" made of polyester. Laundry room rug that's very thin. Food storage containers that don't appear very sturdy. Vegetable slicer, haven't unboxed it yet. Photos are deceiving I would say. This is dollar store stuff. Actually dollar store stuff is better quality. Ordered 9 items spent around $100. Probably won't reorder from Temu in the future. Cheap, throw away clothing and household goods. Still, they got the order right and delivered in a reasonable timeframe. So they get credit for that!
Hello Joann, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Both, one remote control for Logitech home cinema and one pair of Bluetooth earbuds in perfect condition for only 15,46 euros the earbuds have a good sound not the very best but for this price...no comments!
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
So you spin and are supposed to get the dollar amount you win, WRONG! There is never a credit. In fact the prices later charged are often double! I ordered 53.00 on website after 100.00 off spin,, charged 252.00on my credit card. No way to dispute being charged over 5x's what ai ordered. Items described ordered were junk!
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Customer service was a joke at best. They say that if a package was not delivered to contact the shipping service. Not a good idea unless you want to be told to contact temu. Products were never received and no reship or refund was offered. Basically said I'm out of luck. I'm taking my business elsewhere from now on.
Hello William, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Order: PO**************437
Hello,
I've been struggling with your service for several weeks now.
Following my order 3 parcels were sent and only 2 were received and signed for.
I have contacted the delivery service and they tell me that the parcel has been delivered, but I have not received or signed for anything and they are unable to give me a name or signature.
Then I contacted your support team, who are absolutely unwilling to help me.
I've opened several files and always get the same response from Jessica, who doesn't even read my messages and sends me a written message and closes the box each time.
After that, I opened a PayPal file to push your service to act, but that didn't work at all.
PayPal are asking me to lodge a complaint against you, which I find very excessive, so I've closed the file.
Now, after cancelling my PayPal dispute, I contact the service again and they give me the same messages again.
No actions was taken and I'm still try to be heard by the chat support.
I've lost my money and Temu support won't help me.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Less than 3 weeks after my 1st Temu order my credit card was used for multiple fraudulent transactions.
Hello, thank you for reaching out and we are sorry about your experience. Based on what you described, you have been the victim of identity theft. If someone stole your debit card information, we suggest that you contact your bank and report to the local police immediately. I encourage you to thoroughly examine all places, both online and offline, where your card information could be exposed. If someone used your card to make purchases on Temu, unfortunately, we are also a victim, not the perpetrator. We are investigating the allegation internally and will report to the police if we uncover anything suspicious. Please message us through Temu.com or Temu app live chat so that we can do everything we can to assist you or law enforcement to investigate and recover your loss. Thank you, Temu team
It's China stuff... Not meant to last a 100 years! I have ordered several items, from kitchen gadgets to clothing. Have I been disappointed... Yep you bet. It looked bigger in the photo, items arrived broken. But... For the most part, it is ok for China stuff. But the best part is, you don't have to pay double and triple for it at amazon... Trust me I worked for them. They keep china a float. Example I was looking for a wider headband went to amazon first. Saw what wanted 12.99 temu 2.39 same exact. And then there is the fact if your items do not arrive by the date they say. They give you a 5.00 credit. So just remember what and where your buying. Keep expectations in check.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bestriz, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team