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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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Got a selection of metric nyloc nuts. Poor wrench size. Way to loose to be off much use on road going motorcycles, can't tighten properly without wrench slipping off
You get what you pay for! The quality of most items - very poor. So if you're willing to accept that you are NOT going to be receiving anything that's worthy of a bargain steal then go for it. It's a sad state of affairs at TEMU. Between their constant promotional messages/emails, lack of customer service, sub par items and difficult returns, I'm taking my money elsewhere!
Poor business operations, I don't see TEMU sticking around for too long!
Hello Sanya, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have been purchasing from Temu since May 2023 and twice I wanted to return something but was told to keep it and I still got my credit back. I had 1 order that was 1 day past the delivery date and as promised I got a 5.00 credit. The products are good and I have found alot of the same things on Walmart site but double the price.
Hello SHELIA, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
A month and a half ago, I ordered from temu. I never recieved anything from them. I have ring app on my phone to see who came that day for delivery. I saw the temu delivery guy inside the car taking pictures that they have delivered but they did not. They did not walking into my doorstep and leave the delivery. Instead I saw the amazon delivery guy leaving stuff at my doorstep and taking a picture the right way. I emailed them with evidence and they won't give me a refund. Instead I've been waiting for my "case" to be reviewed. Like how long do I have to wait?
Hello Inyong, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
The products are cheap but lack quality, it smacks of cheap plastic goods from China. The shipping took awhile, maybe 10 days but it was free.
It might suit some people, I will not be shopping there again.
Hello Leigh, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
As a wholesaler, I found the same product on the wholesale websites that are on Temu websites. I also found it discouraging that they tell you continuously to buy from this website to earn points for the games and it takes weeks and weeks and you have to continue to buy and buy in order to receive free items, I will no longer play the games because they make no sense. You're still gonna get the same discounts if you purchase or you're wasting your time each day, playing a game and inviting people that really don't want to be invited. I think they use us just for advertisement. I have enjoyed the majority of my orders thus far.
Hello Edith, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Estuve verificando los productos de temu.pero tiene 3 grandes detalles que deberia cambiar en la manera como cambia los prwcios constantemente y en cuestiones de segundos asta parece la bolsa de valores.la calidad en la ropa.de pantalones y camisas es muy baja de calidad.los trajes por el.precii que vas a pagar puedes conseguir un calvin cklein o tommy.o asta el DDD puedes encontrar el precio mas bajo que en temus aqui en estadoa unidos vimos la misma ropa mas barara en el ddd que temu era el mismo producto temu era 20.50 y en el ddd era 13.99 no hay razon.temu si quiere entrar al mercado de latinos d3beria respetar precios y exigir mejor calidad en los priductos...para mi concepto.es poor la calidad y ae descolora la ropa vale mas calidad que cantidad...esa es una esencia de empresa
¡Hola, gracias por comprar en Temu! Tu opinión es extremadamente valiosa para nosotros y lamentamos que no estés satisfecho/a con algunos de tus artículos. Implementamos políticas estrictas y medidas de control para garantizar la calidad del producto y que las descripciones sean precisas. Si no estás satisfecho/a con alguno de los artículos que recibiste, puedes solicitar un reembolso dentro de los 90 días posteriores a la compra. El programa de Protección de Compras de Temu ofrece reembolsos completos si tus artículos no llegan, llegan dañados o no coinciden con la descripción o las fotos (https://www.temu.com/temu-purchase-protection.html). Para solicitar un reembolso, inicia sesión en la app de Temu o en www.temu.com con la cuenta que utilizaste para hacer el pedido, abre la página "Tus pedidos" y haz clic en "Devolver/Reembolsar". Para obtener instrucciones detalladas sobre devoluciones, visita https://www.temu.com/return-and-refund-policy.html. El envío de la devolución es gratis en su primera devolución de cualquier pedido. Si seleccionas tu método de pago original para el reembolso, espera de 5 a 14 días hábiles para su procesamiento. Los tiempos pueden variar según tu institución financiera, extendiéndose hasta 30 días. Si eliges recibir tu reembolso como crédito Temu, recibirás el reembolso en un plazo de 3 minutos. Si tienes alguna otra pregunta, ponte en contacto con nosotrosa través del chat en www.temu.com o la app de Temu, para que podamos ayudarte a resolverla de inmediato. Saludos, Equipo Temu
Shipping is horrendous and customer service is even worse. If you expect assistant just know you will get generated message which are exactly the same each time you call. The other excuse they give you is that oh ontrac must be overwhelmed smh ITS THEIR JOB
Hello Joshlyn, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I don't understand, I always buy from this company and no problem but this time, the Items not delivered To know what's happened I need to pay 2$ for an answer? It's present's for Christmas, I didn't know what to do.
Hello Lea, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
My name is Dora Klinova. I ordered a lot of things from Temu. But many times you sent me different items, not what I ordered. It took a lot of my time to return them and I do not like this. I ordered a rug, size 7X10 feet. You sent me twice bigger rug that I even couldn't handle myself to put it back into the box, and i payed money to somebody to do it. I odered it for $102, now you ask for the same rug $169. Plus you send me speening coupons for $100, and for $200 that i even not able to use them. Can you help me with this?
Hello Dora, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Well ordered $100.00 worth of Christmas gifts. Items were shipped in two seperate packages. Both arrived at customs in USA one ( package1) arrive day later from package2. P1 was cleared first and shipped usps and received it in a timely manner. P2 cleared a day later and sat in the airport for 5+days without movement. Neither the carrier (ontrac) or temu will pick up the package and playing games putting the responsibility on the other. So the most valuable package is sitting and missing. Neither temu or ontrac know anything about the missing package only to say it was cleared on the 17th of Dec.i have fought with customer service about this and were no help. They give you the same emails and msgs over and over like they copy and paste the words. I still never got the package and never moved from customs or the airport. Temu is selling counterfeit and fake products from china. Be very aware of this. Company is making millions selling fake and counterfeit items. Never did get the location of the package nobody picked it up and they both put blame on the other and truly forget the customer. The items i did recieve were crap and ended up throwing 3 of the 7 items out because they were that bad. The other 4 are pretty much rags. They smell horrible and quality is awful. They should not be allowed to bring in fake counterfeit items or products to our country. Finally filed a complaint with FTC. Whether anything happens, its on record for fake and counterfeit products and poor business practice. You have to get really angry at these people to get anything figured out especially if they lost your order. Anyone who orders from temu need to hold them accountable for their faults. Stand up and dont take crap from them. Even better dont buy from them. I wont have christmas this yr because they failed to get my order to me. Just stay away and keep moving on. Dont buy and give them anymore reason to flood the great USA with fake china product. There is a reason temu is cheap. Its all Chinese counterfeit and fake. Please take my review seriously. I warn you!
Hello taylor, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Within 2 days after having to give my phone number with my order, I got a scam call that knew my full name and phone. The scammer had a strong Asian accent. The scam said that if I didn't call the 866 number that "legal" action would be taken against me. I did fall for this scam, but that name and phone number I used for that Temu account is what the scammers used. Temu either sells the info or their servers are hacked.
Hello Dana, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Do yourself a favour go elsewhere if the prices seem too good to be true, that's because they are ie cheap equals tat. Sent me the wrong size slippers asked me to return them at my cost for a refund. The mistake I'm supposed to pay for that? Anything about China don't trust it
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Do not buy here full of con artists, very cheap products. I ordered several products, and nothing worked properly. This site cannot be Trusted, I ordered wireless chargers for gifts and none of them worked I had to use a cable and the seller discontinued. Do not go by Reviews on TEMU those are paid reviews.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
To avoid at all costs. Plus they control what ppl say about them and will request removal.
They already tried to block my Instagram for saying that their app is spamming my phone which is true
Temu reported my review which will most likely be removed soon as it is a dictactorship and they do not accept feedbacks as the video I show it is not enough of the spamming this terrible company is doing and the data has breached. Horrible
Hello Loren, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I had just downloaded the app and started playing there games, I was doing pretty good, then the game glitched, I didn't get my 6 free prizes, I was frustrated so I contacted support, they treated me horribly, the whole time, and was smug and aggressively arrogant, $#*! temu, they don't deserve anyone's business, don't waist your money
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I just want to put a big thank you out there to Temu for ruining Christmas for my kids ordered $600 worth of stuff. Only three-quarter of stuff came in and three-quarter of it was damaged. Temu said that they were not going to refund me or replace it so now my kids are going to get toys and half of their presents for Christmas, and when I told Temu, they basically told me that it wasn't their problem
Hello Dustin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's discount offers are misleading. They bombard you with daily gifts, but it's worthless as their x% off doesn't mean you get actual % off the total amount of your order, but you get a pathetic amount of 0.01 cents credit. Their promotion of free gifts is just a spam exercise to get you to do their dirty work of recruiting new users. Their recent hat trick promotion is rigged. You spent time choosing the items you wanted before they revealed that you have to earn "energy points" by referring your friends to join and download before you can receive the free items. However, you are always 1 to 2 points out of reach from being qualified to get the items you selected. Their customer support will insist it's a legitimate promotion. Despite apologizing for the poor experience & repeating company slogans about the importance of customer experience to Temu. They don't do anything to rectify the issue, so don't bother. The website will continue advertising how many people have won their free items.
I would have been inclined to recommend them to my friends had they kept it truthful and straightforward. X% means X% off your order. The number of items I spun for free should be the number of items I am entitled to. To find out you have to earn energy points to 'win' the 'free' items after you have spent time selecting them is infuriating (At most, I would need to recommend Temu to the same number of friends, but whether they join or download their app is up to them) However, Temu chose to make people jump through hoops and require them to spam their friends for a few free items. They had a chance to make this a successful promotion by creating a buzz and a good word of mouth. Instead, I have warned my friends and family to avoid this deceitful app.
Hello Bart, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
I placed an order worth several hundred dollars, the order is stuck in Hong Kong PAST the latest delivery date and Temu refuses to refund my money. They have washed their hands of it, with their "Customer Service" saying I have to contact DHL (who also doesn't care). Now, no merchandise less than a week before Christmas and no refund to buy replacement items. Scammers are the worst, but doing this during the Holidays is just criminal.
Hello Dawn, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
We are always surprised by the disappearance of packages. Then we receive a message from Temu Company stating that your order has been canceled after more than three weeks of waiting. What a bad service. Even the shipping company FGS, which deals with Timo Company, is very bad and loses a lot of packages in addition to being late in delivering the packages to customers. The justification is always there that Jordanian customs prevents the entry of certain types of goods into Jordan. But the reason is that the company does not want to do customs clearance on the goods. I will advise everyone not to buy from this bad application.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Robbie, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team