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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,758 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 583rd among Marketplace sites.
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I had my first order and it all went well, the item description was accurate and the material expected, for shipping they used UNIUNI and it arrived in about 5 days after shipping. However, on the second order they used STRAIGHTSHIP and it appeared they "mislabeled the package as delivered", so it was stuck at the straightship warehouse. Upon contacting TEMU they assured me that the package will be delivered. On the last day of Temu appointed delivery, the package was magically "DELIVERED". However my phone never rang, and no picture of the delivery was available. Spoke to Temu and the item was reshipped on the 30th of December with STRAIGHTSHIP, package was not even delivered to the apartment but thrown in the lobby. Will not be using Temu again unless they change courier to another company that is not Straightship.
So I type in a specific thing and it doesn't show the right options, I type in 20lbs weighted blanket and I'm getting 3 or 5 lbs ones. I then type in for adults well I didn't know that adults can weight 30-50 lbs cause weighted blankets are divided by 10. Do you just not know what adults means or something? 15lbs and above is the average for adult weighted blankets. But work on your god damn app search
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Our team will be happy to assist you further. Best wishes, Temu Team
Temu began with enticing initial offers for the first 2-3 orders, providing a favorable start. However, once you transition from being a new customer, the offers cease. Despite the attractive low prices, the quality is disappointingly poor, and the delivery time is unacceptably long. Furthermore, there is a notable absence of a customer service contact number or email for addressing issues.
I made several attempts to reach out to customer service regarding my lost package, but regrettably, no satisfactory solution or assistance was provided. Consequently, I ended up losing approx £50 without any resolution. I strongly advise against falling into this trap.
Continuing from my previous message, I made persistent attempts to contact customer care, investing nearly an hour each time to articulate and clarify the recurring issue. Although they advised me to seek confirmation from Evri, which I promptly obtained, the resolution with Temu remains elusive. Regrettably, my diligent efforts have not yielded a satisfactory solution. Notably, one representative successfully initiated a ticket, but to my dismay, it was closed without any accompanying explanation. This has left me thoroughly disheartened. For your records, this delivery included multiple orders (which can be find with delivery date 23 Dec) so including primary order number is: [PO**************278].
Hello Vikash, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Have ordered several times, and apart from 2 articles, everything was 5 +++. These 2 articles were a beret, which was too small [more for a child], and a dress, which was thinner material than expected,albeit good quality, just not for winter. When I asked about returning, I was informed I can KEEP THE ITEMS, and STILL GOT A FULL REFUND INTO MY CUSTOMER ACCOUNT! LOVE TEMU!
And NO, I am NOT an "influencer" [whatever that is; if you need someone to tell you what to think/ buy/ do, you are beyond help...]
Hello Iris, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
They want you to over load people with invites.They say you win free items.You can spam people and make them mad for days on end.But you still are going to come up just short of being able to get free items.
Hello Ellen, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Temu do not cater for disabled customers it's a complete scam they only want your bank details stay away especially if your disabled they will make you feel like it's your folt because your disabled and if you suffer with your anxiety depression stay away your you'll end up feeling even more worse after speaking to temu's customer service remind them equality act 2010 you have rights report them at the earliest opportunity and forward the information to your local mp or apply for a n1 form for discrimination and log it and upload it online to warn other disabled customers customers temu do not have a landline there *******@uk is fake it don't exist stay away it's so degrading because disabled people do not have rights in china and there bringing there laws with them it's a complete joke stay away
Hello Matthew, thank you for your feedback! Temu is an online App that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, Google Pay, and more to protect your financial data. Plus, we will follow up on your additional concerns and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Website is much more comfortable, the shipping to Israel was faster that with AliExpress, and was accurately tracked.
Never tried their CS yet. Good experience so far.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I like shopping with Temu and have had great experiences, and they have even helped me when I have had issues. Only issue is they use Straightship for some of their shipments and I have no choice, this company has a bad rap and rude customer service. Already lost a with them and they said it delivered, non of my neighbor have seen it, fearing I may never get my money back which will be a big hit for me and Christmas. If the next shipment I have coming in with the same company goes missing I may have to close my Temu account as I can not loose money like this.
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to contact us through Temu.com or Temu app live chat. Our team will be happy to assist you further. Best wishes, Temu Team
I've been shopping on temu constantly because the discounts are crazy! Not only are products that are usually found in stores for 10$ only about 99¢ on this website, but they're also sold in such manageable, reasonable portions instead of the huge bulk portions that other stores try to push on us. For example I like making handmade bracelets and if i find beads I like, I want to buy only that bead, not a huge mix and match kit of other random beads just to get that one kind. On temu you can buy any kind of one thing without all the weird annoying sales tactics and its amazing!
They also have this crazy feature that I've never seen anywhere else called "price adjustment." Every single day after you've bought something you can check back with the price adjustment button to see if the seller has changed the price of that listing that you already bought and if they lowered the price at all, you get money back! I've gotten like 10$ in price adjustment change just because sellers have had occasional discounts on things I've already bought and I'm always clicking that button lol.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I found Temu on the website, I did research, ratings and reviews. Even though some were negative I decided to give them a shot because I liked a lot of their styles in clothing. I have literally ordered forty to fifty pieces from them. Shoes, dresses, hair pieces, sweaters and more. I will honestly say that I have been impressed and satisfied with my orders. The great thing about this site is that there is free shipping, free returns, tracking numbers and consistent with dates. And if your package is later that the date issued they add $5.00 to your account. They also give you a lot of bonuses, discounts and coupons. Sometimes you even get free merchandise from your cart from the gift boxes they offer. I think that the site is awesome, exciting and a fun place to shop. I have seen the same identical pieces on other sites for much more money. I know that for a fact because I have ordered them and compared them to one another. Their Mary Jane shoes are great shoes to travel in. I'm blessed to have come across this site it has everything one would need to travel including suitcases and duffle bags which I also purchased! Love Temu.
I have purchased hundreds of dollars in Temu and i had to return some things and the total for three returns was 35.00. I am not purchasing anything anymore.
Hello EILEEN, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Your case is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I got scammed by temu on receiving 5 gifts f I invite more people. I sent the invitations however each time new friend was accepting the invitation the price cut was less and less. At the end I was short by 6 cents and it didn't work out. I feel bad for my friends who I pushed to download the app. They even purchased stuff from Temu.
Hello Robbi, thank you for shopping on Temu! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
This is a second time in just one week I have received a wrong product, different quality and not what I ordered. Also one item a painless nose trimmer is missing. I am an old customer and buy a lot from Temu. Disappointed.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
Clothing was very poor quality. Didn't look at all like advertised. Every item I got I hated. I ordered jackets a purse and multiple outfits for my childern and all of it was ugly and very thin. The colors were dull as well.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I ordered clothing and shoes as Christmas gifts, and will not even be gifting them to my family the quality of them was so, so poor. Also I will not be ordering from Temu again. Over $100 wasted!
Hello Misti, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have mixed feelings about this app in general. Products are hit or miss, prices are pretty good and so is shipping times, but the order minimums are annoying. It's maybe 50% worth your time/money depending on what you're buying.
But the new update is absolutely horrible and is ultimately going to drive me away from the app. The new layout is just confusing and annoying. You can't add items from your cart to your wishlist anymore. I used to browse all the time and that would result in sales, but now Temu is gonna be losing a lot of money from me. It's not enjoyable to be on the app anymore and the only time I'd buy something is if I specifically wanted it, no longer from browsing. Not super upset about it, I guess it's good in the long run to stop buying from here so much. Just a really weird anti-business decision that will loose them money.
Hello Jackson, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
On December 21st I ordered three products from Temu, my first time using this app. The items were delivered at my door on December 28th. That's totally amazing service, with a long Christmas weekend in the middle of those seven days that it took for the items to be delivered. I am amazed and very satisfied with Temu.
Hello Rose, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have bought this trimmer and bag from temu which they used plastic in it and sells for cheaper price. Not safe to use.
Hello Nixon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I like TEMU. I do have some good things from them I have ordered. I've gotten a decent pair of house slippers, yard scissors, a wind chime, salt and pepper shakers. But I'd be careful with stuff that turns on and off. Two items I've purchased-a wind chime that is solar, but you have to turn it on for the light to come on at night and a pen for diamond painting. Those two things did not work. And I haven't been very impressed with all the coupons they send you and say you get this free or $20 credit. I have never seen any of that stuff, but they do have free shipping and that's good. I will still order from them, but I will just be a little choosy on the items I buy, if they turn on and off.
Hello Holly, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Keep dreaming that you can get something cheap and it be good quality. For me it has been a returning fiasco. Missed parts, broken items. I did get a good dog collar. Be careful
Hello Dianne, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. For help with your activity status or if you need any further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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Hello Jose, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team