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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,757 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 566th among Marketplace sites.
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When I found out about your program I was on a social media site. The ad that yall run is wonderful. However it's deseviing, it had me thinking that I could really make some money on your site. I had no idea that if I did win I had to buy gift cards. I always thought you were able to transfer money from my INBOX DOLLAR ACCOUNT to my own account. Well when my money was deposited into my account I was so happy. When I went to withdrawl my chime money that I was waiting for I had no idea that I was to purchase one of your gift cards so that I could have my money. I wasn't to happy about it because I really needed cash not a card. Y'all need to put instructions on your site how to withdrawal your funds or have live representatives available to help people out. Also yall need to change your site and let people know that when ya win your funds are put on gift cards not REAL CASH! I have to admit I was upset because I'm going through hard time and I was really looking forward to my funds that I won so I could pay some bills. I was PISSED that I had to buy gift cards. PLEASE CHANGE YOUR WEBSITE! Stop making people like myself think that we could actually win REAL MONEY……
Temu products are not worth the price. Bought some thermal curtains they had plastic on the back instead of foam. Said I was saving $270. I don't think so. Bought some under door drafts they were cheaply made. I'm done.
Hello Janet, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I shopped on this website a lot, I bought things for my family, and I used to really trust Temu, because not any bad things happned, and I have a very good history on the site. I asked for a simple explaination on a refound matter when I have delievered the refunded item back, and I have ask them wy, but they just told me the same thing and now it is been a week, im been played around for no reason, but they denied it, and charged the refunded amount back, I do not understand why the customer service in a matured website like this will make that happen. I am rully disapointed and feel quiet stupid of me of trusting this website.
Hello Sakura, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu failed to send me the items I purchased, resulting in a loss of approximately $200. They chose an unreliable carrier, and I never received the items. When I asked for a refund, Temu claimed the carrier had delivered the items. I provided evidence that the photo taken by the carrier did not depict my house, but Temu denied responsibility and refused to refund or resend the items. This situation is absurd; Temu doesn't hold the unreliable courier accountable but penalizes the customers. I am skeptical that Temu may be involved in fraudulent activities with the local delivery company.
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
The way the games are designed on Temu are set up in a way in which you can never win. TRUST ME. NEVER. You'll get so close, but they cut the awarded points down every time you earn. Waste of time.
Hello Kimberly, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I've bought few stuff a month ago it's saying delivered but I didn't get it i was keep contacting them but nobody satisfied me
Hello Maria, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
I ordered many ties, Hats and sling bag.
Really RUBBISH, TRASH.
I WASTED MY $304
FOR THESES JUNK
Don't buy from Temu.
Hello Asaad, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
In the last 2 mounths I have spent a significant amount of money only to get missing pieces in packages or not receive them at all I have been issued refunds but ordered these things because I wanted them not to receive refunds of some sort on more than half of my orders
Every time I try to speak to someone I get a computer waiting on a package is not the issue I will wait 2 weeks if needed I just want my stuff this is incredibly frustrating and as of now have stopped ordering
Hi Melissa, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. We want to assure you that we value your feedback and we have passed your suggestion to the relevant teams. We appreciate your patience and understanding. If you have any further questions or specific requests, please feel free to message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Our team will be happy to assist you further. Best wishes, Temu Team
I have purchased some items from Temu. I got a notification that I will be receiving my order today 1-10-2024. It's 5pm.
My items are not at my address. There is no phone number to call this company. This is my first and last time ordering from this company.
Hello Nana, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Scammers. Don't order from them. They sent broken items. When you returned the broken items, they didn't find it. You have to show proof that you sent the product. Sometimes they didn't send some items. When you asked refund for those missing items, they didn't refund you. Their Customer service is wrost. If there is options for negative ratings, I will definitely give it.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
This review is about poor customers service. Beware of the games Temu entice you into playing spin the wheel to get $150.00 store credit. So you spin and you get coins but you have to invite friends and family to accept the invite, it tells you one more time then one more time and one more time, this is time sensitive l worked real hard getting family and friends taking time for their work day to play this game me. I finally got down to $.50 from earning my reward of $150.00.My last referral Temu ask her for her credit card number, she got suspicious since she was just signing up not making any purchases. Why did they need her credit card? So she stopped. And l got nothing for all my hard work. I feel cheated and this is fraudulent. Customer service was powerless to do anything about it, l felt that they would at least give me the $.50 credit due to their negligence of asking her for her credit card. They offered a mediocre solution to the problem they offered me a $10 credit. Wow! So temu finds any way to cheat you out of your winnings? I left dissatisfied and disappointed. I recommend don't play the games
They're not real. They're the only ones that gets something from it. They get your referrals as customers.
Hello Patricia, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I ordered over 250 dollars worth of items. When I received the package it seem to be full of pet supplies (dog bed, collar and look like clothes for a cat or dog) I reached out to customer service and was told they could not assist me because the packing did not clearly show the shipping details. I then called On, January 2,2024 Levi advised I would receive a refund in 24hrs, Ticket number **************. After not hearing back from anyone or recording a refund, I called again and with Supervisor Mary who said she had sent a detailed message to the escalation team who would respond in 24 hours. She assured me there was no concern and that they would give a refund or credit ( which I agreed to). It has now been a week and I haven't heard from escalation nor have I received a refund or a credit. After spending two days and over 2hrs on the phone with Temu representatives I realize that this company is merely a scam and have robbed many hard working people such as myself. PLEASE DO NOT SPEND YOUR MONEY HERE. I WISH SOMEONE WOULD HAVE WARNED ME.
Hello Amelia, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
The watch set got was junk, saddly disappointed the jewlery is stuff crap u could buy at dollar store
Hello Jennifer, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu owes me refunds from merchandise that was sent back to them. Their customer service department is Horrible. Be aware when returning items as they will try and say they've issued you a refund when they haven't. I use to order from them at least once a week but I stop. Also a lot of the merchandise is cheaply made especially the jewelry tarnishing after 2 or 3 wears. They kept my refunds of $32.71,$17.95 $ $7.88. I've had to file disputes with my bank
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I place an order on Dec 2023 few day latter I notice a withdrawal from my account twice by Temu after hrs on line they send me to chat I spend hrs try to make them understand that they took the money twice they duplicate the order and took it twice I place two identical orders now they said they deliver and no wer to be found! Spend hrs and hrs and hrs finally o call my bank and reported fraud they duplicate the order and took the money twice now I struggle with tru to find wer is the order and try to send it back even do is not my fault but a glinch on the system if I find the order having dificulta try to get a label to return they said once they get the return that I never got them they will refund me the second order! So unfair! I will never ever ever shop with this company ever, I ask to speak to a supervisor they refuse it.
Hello Guadalupe, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
I have ordered several items from Temu with no problems with quality of merchandise or with reasonable delivery times. I will continue to buy from them. My latest purchase was a 3' railing barrier that I used to keep wind off my duck coop. Really pleased with it.
Hello Darlene, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Can you accept my invitation to help me get free cash?
Download Temu app and search my code on it!
👉👉👉Copy my code: *******
Hello Vinny, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm so sick of ordering from y'all it take dame near a month to receive your package Im done they not worth it
Hello Dorothy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I order a few items and did not like the quality so I returned them and only got a partial refund on my first order and on the first order you are suppose to get a full refund this did not happen. This company is too greedy for me never again will I buy from TEMU.
Hello Patty, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I had my first order and it all went well, the item description was accurate and the material expected, for shipping they used UNIUNI and it arrived in about 5 days after shipping. However, on the second order they used STRAIGHTSHIP and it appeared they "mislabeled the package as delivered", so it was stuck at the straightship warehouse. Upon contacting TEMU they assured me that the package will be delivered. On the last day of Temu appointed delivery, the package was magically "DELIVERED". However my phone never rang, and no picture of the delivery was available. Spoke to Temu and the item was reshipped on the 30th of December with STRAIGHTSHIP, package was not even delivered to the apartment but thrown in the lobby. Will not be using Temu again unless they change courier to another company that is not Straightship.
Hello Jose, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online app that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
From the business
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat, so we can help you investigate your rewards issue right away. Best wishes, Temu team