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Teespring

2.1

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Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
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Florida
2 reviews
0 helpful votes
Follow Roland D.
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THE PRICE OF MY T-SHIRT WAS OK, NOTHING GREAT BUT ACCEPTABLE CONSIDERING THE DESIGN WAS UNIQUE AND SHIPPING WAS REASONABLE AND FAST. HOWEVER, THE QUALITY OF THE SHIRT WAS TERRIBLE. PAPER THIN AND I DON'T SEE IT LASTING VERY LONG. I LIVE AND LEARN. WON'T BE BUYING FROM THIS PLACE AGAIN.

Date of experience: October 27, 2017
Australia
1 review
0 helpful votes
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Fantastic designs excellent quality. Easy wash and wear. Super fast shipping internationally. Extremely happy A+

Date of experience: October 26, 2017
Florida
3 reviews
15 helpful votes
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DON'T EVER BUY FROM THIS RIP OFF COMPANY. ANd their "phone number" is a precorded message to send them an email. :( I placed several orders with this company and when I used the order number to look up my order (if not enough are ordered of one item it will be canceled), and they said the order was canceled. I had made 3 separate purchases. All of them Teespring.com sent me an email with the given order number so they could be tracked. All said they were canceled so I placed additional orders. SURPRISE! NONE were canceled. They CHANGED the order number given to me with the original confirmation email WITHOUT notifying me that each order number I was given by email became a new order number. Since I wasn't aware it had a new order number and only had the one originally given when the items were placed I thought most of my orders were canceled. When I clicked "track my order" it said it was canceled. Imagine my surprise when I was told ALL were being shipped, they were unique items and not canceled in time before they went to print (already said they were canceled) so could not be canceled NOW and instead of 3 items I thought I bought, I got 7 and charged an additional $200 I was not expecting. And 3 mugs at $20 a piece. I wanted one. THANK GOODNESS this is for a good cause. I myself with never deal with this company that I feel swindled me into telling me my orders were canceled when they were simply placed under a new order number and instead of a refund I got the merchandise which was "canceled" and I was waiting on a refund. Bye bye money I needed.

Date of experience: October 26, 2017
Teespring S. Teespring Rep
over a year old

We truly apologize for any confusion, we are showing that four of the ten orders that were placed on October 13,2017, were cancelled and refunded (also on October 13,2017,) per your request. One additional order was cancelled and never charged because the campaign did not meet it's goal and we could not proceed to production. Your remaining five orders were fulfilled and were all marked as delivered on or before October 25,2017. For any additional inquiries, please reach out to our Customer Support Team again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Virginia
1 review
0 helpful votes
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What's the smell?
October 27, 2017

My only complaint is the odd smell the shirts have when they arrive. My husband washed them and there was still a silicone smell to them

Date of experience: October 26, 2017
Colorado
8 reviews
30 helpful votes
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I received a wrong shirt with a wrong print. No phone number for this "company." Reviews section on Facebook disabled by TeeSApring, which should've been a red flag. I'd recommend avoiding TeeSpring.

Update: I have been communicating with TeeSpring about this one t-shirt for 6 days. It takes on average 24 hours for a single email/response cycle and still no phone contact. There is still no update on when a correct t-shirt will be shipped.

Date of experience: October 24, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize that you have received an incorrect item and we would be happy to offer a resolution right away! We offer Customer Support directly through our site, please reach out to us through http://teespring.force.com/NewCase?l=en_US. Thank you.

Georgia
1 review
0 helpful votes
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Ordered a backpack back in the middle of September. I never received it. Tracking showed shipped to DHL e-commerece center. Stayed that way until after the expected arrival date. No show. I email customer service for a refund. They said they would reprint the order and reship. Saw another tracking email... SAME EXACT THING. Shows enroute to DHL e-commerce center. Today is the expected day. STILL NOTHING. Will be asking for refund again. Lets see what they say.

Date of experience: October 24, 2017
Teespring S. Teespring Rep
over a year old

We are truly sorry to hear that your items have been lost in transit and we are happy to offer a resolution. Please contact our Customer Support Team though http://teespring.force.com/NewCase?l=en_US. Thank you.

Alabama
1 review
1 helpful vote
Follow Crystal C.
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I placed an order on 10/18/17, the next day (Not even 24 hours) I realized that I needed to change something on my order. I am directed to a "customer service" page that allows you to upload designs and request changes or cancellations. I am then emailed hours later only to be told that my order has been sent to production (mind you I am told I wont receive my order until Nov 2 17). I am told that I cannot change my order and that a refund cannot be issued until I receive the order, (A refund at this point, is not even guaranteed). I don't even want the shirts, I am prepared to take my money and my designs somewhere else. My thing is, why even have a customer support page if you cant offer support. Even If the shirts are "direct designed", its still a service from a consumer, and if the customer is not happy, then the company should be willing to all things necessary to help the customer! Teespring needs to work on their policies and customer support. I will NEVER buy from them again, and I will advise everyone I know to not shop there!

Date of experience: October 24, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize for any frustration, once a request has been submitted for a custom-made item, we begin our production process right away, and we are not able to change the item that has been requested. We’re sorry for any inconvenience, if you have any additional questions, please reach out to our Customer Support Team again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Washington
1 review
0 helpful votes
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(message disappeared as I was typing. Don't know if it sent or what...)

Where was I... Oh: The "Nano" line of Hanes tshirts are certainly that, and I was expecting a much sturdier shirt - like the Hanes "Beefy-T" line, or something close. These shirts smack of 1970s t- shirt quality and sheerness, and probably wont make it past next Spring before sprouting holes at the armpit seams. Furthermore, after their first wash (as I, habitually, do BEFORE wearing any new clothing), these shirts now look sullen and faded, not vibrant and crisp like a new garment should (... Yes, even t-shirts!) - dramatically so. They are NOT congruous with the vendor 's (who uses teespring) topic of business, nor his HIGH quality in presentation thereof: motorcycles, and riding them. And, I hope that he, simply, does not know this about products going out "with his name on them", so to speak, as opposed to knowing that "his" product is tragically inferior, and is turning a blind eye (because, it's an MC RIDER product to the world, at the end of the day).

But even WORSE...

PRINT

The printing job on these shirts is criminal - truly. Not only is colorfastness deplorable (as per above AND the print), but consistency in print quality and color is nil. On one shirt, the MC RIDER logo on the back is ALMOST vibrant, with the ink layer thick enough and durable enough to match industry custom, these days; on the other shirts are three variations going from bad to worse, in the condition of the same logo in question: On the black shirt, the graphic is ALREADY broken up with vertical lines, as if it's been worn/washed for the last 10 years. Across all three shirt's backs, and the front printing, you wont find any consistency in the hues nor the color fill of the graphics/letters.

In a line - It's total crap! And, the only thing surpassing this is the drag of sending it all back - something that I just don't want to be bothered with, for 1) the hassle, and 2) to what end - to get just as sh***y replacements - AND I've, now, washed them!

So, caveat emptor, folks...

Date of experience: October 23, 2017
Teespring S. Teespring Rep
over a year old

We're sorry to hear that you were not satisfied with the quality of your items and we are always happy to help! Please reach out to our Customer Support Team for further assistance through http://teespring.force.com/NewCase?l=en_US. Thank you.

Massachusetts
1 review
1 helpful vote
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Great shirt. Size was an awesome match to my build.
Keep getting compliments on my shirt. Reliable service. Caring customer care department.

Date of experience: October 23, 2017
New York
1 review
0 helpful votes
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Just what I wanted!
October 23, 2017

It's easy to design, and fun!
I got the product right when they said I would get it.
The quality is great, and the shirt is comfortable!
Definitely worth the money!

Date of experience: October 23, 2017
GB
1 review
0 helpful votes
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Nurse Hoody
October 23, 2017

Was a lovely Hoody but needs to have size guide in inches, and beware if you live in England! I paid £7.99 for delivery! Then had to pay £13.67 for custom charges, then it was to big! But in fairness Teespring are sending me a smaller one free of charge so happy customer...

Date of experience: October 23, 2017
Georgia
1 review
0 helpful votes
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Great service
October 23, 2017

This is my third time using this site and so far no problems and I love my products each time. I have received two sweaters and s t-shirt all in excellent condition and great quality from them. One swear shirt I have had for a few year and it is still in excellent condition.

Date of experience: October 22, 2017
Oklahoma
2 reviews
0 helpful votes
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I am a USPS Letter Carrier. I love the ladies v-neck T-Shirts. I started out with the shirts and I am now adding the coffee mugs to my collection. I have 6 shirts now and 3 coffee mugs. I am waiting for 2 more of each to arrive and add to my collection this week. Being part of the dysfunctional Post Office there is never a shortage a good material. I laugh all the time at the new products on TeeSpring.

Date of experience: October 22, 2017
Maryland
1 review
0 helpful votes
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Where is it
October 22, 2017

Fairly easy to use, and set up. I received this review request. Funny thing is received review request before I did my Ts. Cafe press it where Ill be going next

Date of experience: October 22, 2017
Teespring S. Teespring Rep
over a year old

Thank you for your business. If your item has not arrived by the estimated delivery date, please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Texas
1 review
1 helpful vote
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Terrible
October 22, 2017

I will never order another t-shirt from this company again. I paid nearly $30 for a math t-shirt and they sent me a very offensive t-shirt that I wouldn't even give to my worst enemy. When I tried to contact customer service via e-mail and by phone no one ever returned my communications. I have not received a refund nor have I received a return bag for this awful t-shirt they sent me. I'm still waiting for a real person to contact me to at least apologize and refund my money. Not a word. Only this "questionnaire" via e-mail. I hope someone in your company (a real human) gets this message. Unbelievably bad customer service.

Date of experience: October 21, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize that you have received an incorrect item and we will be happy to offer a resolution right away! Please contact our Customer Support Tram directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Alabama
1 review
0 helpful votes
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Although the price is high its hard to find these items other places. Good quality product and fast shipping.

Date of experience: October 21, 2017
Pennsylvania
1 review
0 helpful votes
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Survey
October 21, 2017

Got the survey before the product. Now Im forced to write a stupid review of 100 characters like Im in elementary school. Still not enough, this is a real pain in the $#*!, I hope I hit my quota soon.not yet. This tells stinks. There should be a character counter too cause I think Im over 100.

Date of experience: October 21, 2017
Teespring S. Teespring Rep
over a year old

We apologize for any frustration, any survey sent is voluntary and we always appreciate a moment of your time to help us improve our products and services. If your item has not arrived by the estimated delivery date, please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Wisconsin
1 review
2 helpful votes
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Expensive
October 21, 2017

Havent received yet, $22.00 for cotton T-Shirt is ridiculous!
I will not suggest this site, and may not order again due to slow delivery!

Date of experience: October 21, 2017
Teespring S. Teespring Rep
over a year old

We apologize for any frustration, if your item has not arrived by the estimated delivery date, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

GB
1 review
0 helpful votes
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Took weeks to arrive, then was required to pay excessive customs charges. Found out later that the t-shirt, sold as exclusive, is available in the UK at a fraction of the price, and would not incur customs charges. Never again.

Date of experience: October 21, 2017
Canada
2 reviews
3 helpful votes
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Placed my order... form said free shipping. It wasn't... they charged me anyway. I tried to cancel within minutes of placing the order but they said it was too late as it was already sent to the printer (this is like 10 pm on a Saturday... literally 90 seconds after I placed the order it was sent to the printer?!?). They ignored my request to cancel and shipped me a piece of crap shirt that I tossed in the trash... $40 gone. The material was thin and cheap. The cut of the shirt felt like you had it on backwards either way it was on. Horrible, horrible company.

Date of experience: October 21, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize for any frustration, once a request has been submitted for a custom-made order, we begin our production process right away. Instructions for canceling or editing an order are sent with the order confirmation email due to the time-sensitive nature of the production process. We're sorry that we were not able to complete your request to cancel the order, e-mail inquiries are answered within 24 hours and we are not able to cancel an order once production has begun. To proceed with a resolution, please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267
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