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Teespring Reviews Summary
The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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I ordered a shirt, the wrong one came, and they quickly moved to replace the wrong one with the one I had ordered. I have not seen customer service that efficient in a decade or more. Thank you! Replacement shirt arrived, great quality and just exactly what I had ordered. Mistakes happen, but these guys move at light speed to fix those mistakes. I feel like I can trust them and will do business with them again.
If you need custom t-shirts for an event or business TeeSpring is the place!
I highly recommend them, they are professional, courteous, attentive and have a great product!
Its not often that I run into a business that treats their customers so well... It's easy when things go as planned but the best companies are able to take a potentially negative situation (request for return) and turn it into a positive experience! My shirt was not as I expected, and it was a custom job... so, I could return the item if I really wanted to, but there was no item to replace it... Nancy explained the details in a concise and kind manner and instantly offered a great solution..."take a look at our inventory and pick out something you like as a replacement"... Although she was not able to replace my special t-shirt I was made to feel special and got a nice replacement as well.
Cheers to Teespring and their great customer service...
Teespring has the best customer service that I have encountered in a long time. The service is based in the USA, Kuddos! They helped me out with a shirt size after their shirt campaign was offer. I would not hesitate to buy from Teespring in the future.
You Rock Teespring!
I ordered a fibromyalgia shirt in which my name was on. This shirt means a lot to me because I was just recently diagnosed with fibromyalgia. Knowing my name is among those Warriors who also suffer, whom may have lost the battle, or continue to fight for a cure for this disease, means the world to me.
An unfortunate event had happened after my shirt was delivered to my home. Unfortunately we found out that my shirt was stolen right after the mail carrier put my shirt in my mailbox. Not only did Teespring make me another shirt free of charge, they were in constant contact with me to make sure that my needs were met. To make sure that I was able to get the shirt with my name on it. They have gone over and Beyond the Call of Duty to make sure that their customers are satisfied. On behalf of my family and I, I greatly appreciate everything you have done.
Forever in your debt a loyal customer for life.
C. Adams
Just want to point out how helpful and reliable their customer service actually is. My ordered item didn't arrive at the scheduled time and didn't have the tracking number since the order was made in EU, but still, I was offered a full refund or re-print. Fortunately, it arrived two days later filed a complaint.
This website have excellent goods and great after sales service. They will support until you receive the shipment.
Bought a shirt for my wife for her birthday. She loved it and we were both impressed with the quality of printing. I wasn't familiar with Teespring before this however I look forward to buying more products from them in the future!
I ordered the wrong shirt style accidentally- and Teespring was kind enough to print me another one! I greatly appreciate your kindness! Thanks
I ordered a women's style premium t-shirt (scooped neckline and capped sleeves) and I received a regular premium t-shirt with a traditional crew neckline and regular sleeves. I immediately emailed customer service about the mix-up and asked about the EXCHANGE policy, not a refund, but an exchange. After several email exchanges and getting the run around, I have given up. I will NEVER order from this company again because of the complete and total lack of customer service.
This is a site where you order your shirt through a campaign that lasts a few days and then they custom print your order. There was a problem with my tee after it arrived despite my measuring myself and ordering from their site. So I took measurements of the shirt they sent, and emailed them that they sent a wrongly sized shirt. They were very polite and very responsive over email. They offered to send me a new shirt and instead of asking me to return my current shirt at my expense, they asked me to donate it. And all throughout they responded to my emails within a few hours and were very helpful. A+ customer service. And the tee is just lovely.
Ruel made my first experience with Teespring such a positive one! The prompt and courteous responses for a wrong size ordered were fantastic. It's hard to find service like this these days! My son loves his shirt and we will be buying more for sure. A BIG thank you!
I was refeunded in a reasonable timeframe. It did take some back in forth for a couple of days but i was satisfied with the results. I wish I wasn't offered store credit after stating that I wasn't interested in anything else but a refund. Thank you for working with me though.
One of the best companies I have used awesome products, constant. Communcatio. And excellent customer service
Great shirt, fast delivery, and excellent customer service. Tshirt was high quality and very nicely printed. Delivery was vert fast. Customer service was very helpful when I needed a different size. Would highly recommend.
The worst online company I saw. U wont get reply other than auto response if you wait for months even for the delivery of the product
We sincerely apologize for any frustration! If your order that was shipped to an international destination as of July 10,2018, has not yet arrived, please respond to the most recent email sent by our Customer Support Team on July 25,2018, we would be happy to proceed with a resolution! If you no longer have access to this previous email, please reach out to us again directly through http://teespring.force.com/NewCase?l=en_US. Thank you.
I have bought many tees from Tee Spring and love them all because they are very well made and their messages are truly awesome! My 'Knitty Cat' Resistance knitting group all love my tees and can't wait to see what message will be on my newest tee every week that I walk up to my group knitt-in! Keep on producing great tees to fund wonderful work everywhere.
By mistake I ordered the wrong size t shirt. I contacted Teespring to see if it would be possible to exchange it for the correct size. Not only did they respond immediately, but they took care of ordering me the correct size. Outstanding service! I will certainly be ordering again from this company!
I've ordered from Teespring several times and always been very pleased with the product. I recently ordered several t-shirts with the same design for an upcoming family reunion in another state and unfortunately one of the shirts was slightly damaged when it arrived. It wasn't even a huge flaw, but I contacted customer service just to see if they wouldn't mind replacing it if it would arrive in time before we had to leave for the reunion. They were extremely helpful and attentive and offered to replace the shirt and no cost with immediate shipping so it would arrive in time for the reunion. I would highly recommend this company and will definitely order from them again.
I purchased two shirts but I ordered the wrong size. I contacted teespring and the person I worked with was fantastic. They resolved my issue by sending out new shirts in the correct size. I am very grateful and will be ordering again!
From the business
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We truly apologize for the frustration! If you could please respond our email request for a photo of the item that you have received in error, we will be happy to proceed with a resolution. If you no longer have the email, you are welcome to provide the photo through http://teespring.force.com/NewCase?l=en_US. Thank you for your business!