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The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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I ordered my tee because I love the logo. I am size 16/18. I'm 5'3", 175 lbs. I ordered a 2X as I don't like my tees too tight. This 2X was way too big. The sleeves came down past my elbows. It was so long that it came to my knees. I sent a message to TeeSpring who responded that same day. Customer Service informed me that they would send out another in a smaller size (I ended up with size L-slightly snug-lol) That's not the ONLY thing! I don't need to return the 2X. To me, that's great customer service. As far as the shirt, it isn't the best quality. The material is on the thin side. For $30, I'd expect something better. But, like I said earlier, I love the logo! Rad Tech Strong
I will post this review anywhere I can. And, I'm glad I came to this website because I now see that TeeSpring is also a hate group.
Here is my experience:
Buyers beware.
Teespring is an absolutely terrible company, with awful customer service. At the end of May, I ordered the Aphmau wolf plush for my daughter, who begged me for days to buy it for her. It took me a while, considering it was a $30 stuffed animal, but I finally gave in. On June 5th, 2018, I received an email stating that my order had been processed and it would be shipped soon. I was given an estimated arrival date of June 22nd - June 26th. However, after weeks of waiting, and my daughter asking me repeatedly where her plush was, we still had not received our package. The payment showed up on my credit card statement, though, so I assumed it was on its way and maybe it just needed a bit more time.
However, a month out from the ETA date, and we still saw no sign of the plush. On July 20th, 2018, I got fed up and decided to email Teespring regarding my order. The email I got back from a girl named Taryn, was very short-handed, and only said, "It looks like your order was canceled because we ran out of stock. Im sorry!" (yes, there was no apostrophe in the word "I'm"). I emailed back and asked exactly WHY I was not notified and WHY the money had been taken out of my account and not refunded back to me with no communication whatsoever? I then made it clear that I expect a full refund - as my total order came to around $33.00 with shipping charges. As of this evening, I have not heard back.
It seems as though they planned on just taking my money, not sending me the product I paid for, and hoping I just somehow forgot about it.
Please, please, PLEASE do your research before buying from Teespring! I honestly wish I would have looked them up before giving in to my daughters' plea. I see now this is a common occurrence with this company. She was heartbroken when I told her, after nearly two months of anticipation.
Super easy user friendly website. Fast Delivery! Awesome all around. Been a customer for awhile. And Customer Service treated any issue I came across quickly. No hassle! Plus I get mad compliments on my T shirts!
Very comfortable and cute style for men. Lightweight, soft, good quality material. I love it! Product arrived sooner than expected.
I was a little hesitant at first but Im so glad I went with my instinct! Quality is perfect. The website was true to its quality and delivery expectations. Im recommending and I will buy more products soon :)
I wrote a poor review on 20 Tees I ordered for our Museum Store and was asked to respond to them via a link that was supplied and again, there was no response.
This was the worse company I have done business with on line, Some make mistakes but
They correct quickly. Tee Spring did not and dodged all calls.
We sincerely apologize for any frustration! If you have received items other than what was ordered, please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US and we will be happy to offer a resolution. Thank you.
Theyve decided to align themselves with TERFs and to treat trans people like garbage while trying to pretend theyre supportive of the LGBTQ community.
One of my favorite blogs uses Teespring products as a secondary source of income, so I thought I'd buy a shirt to support the blog directly. While the front-end experience was great, I was ultimately disappointed in the shirt. The colors on the print were off just enough to ruin the design and the print itself doesn't seem like it will last in the long term. There are other ways I could have supported the blog, but instead I got a t-shirt that was destined for the trashcan.
We're sorry to hear that your item was not printed correctly and we are always happy to help! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.
I bought a few shirts, then discovered that this company thinks 'TERF' is a slur, while letting actual slurs exist on the platform. Now regretting my purchases.
If you care about the LGBTQ+ community at all, don't buy
We're sorry for any frustration! Teespring is a user generated platform that allows anyone to design and sell products online. Over 40,000 products are created each day by people all over the world. Today, we took down content featuring or related to the word "TERF," as we believed that issues surrounding the word were prohibited by our Acceptable Use Policy. We do NOT support hate and have always aimed to be as inclusive as possible. In the interest of maintaining a safe and respectful platform, listings that promote or glorify hatred towards any person based upon their age, race, ethnicity, national origin, gender, gender identity, sexual orientation, and religion are prohibited; this includes listings that feature or relate to individuals, organizations, or symbols opposed to these groups. We love and support the LGBTQ+ community and are actively taking steps to give everyone the platform to express themselves on Teespring in a safe and respectful manner. For concerns regarding any active listings, please contact us via email through [email protected]. Thank you.
They sell pride shirts and convey themselves as an ally when they also dont support trans women and defend trans exclusionary radical feminists while punishing those who call them trans exclusionary.
Edit: Their response below: "We're sorry for any frustration. Teespring is a user generated platform that allows anyone to design and sell products online. Over 40,000 products are created each day by people all over the world. When listings that violate our Acceptable Use Policy are brought to our attention, we remove them as quickly as possible. We do NOT support hate and have always aimed to be as inclusive as possible. In the interest of maintaining a safe and respectful platform, listings that promote or glorify hatred towards any person based upon their age, race, ethnicity, national origin, gender, gender identity, sexual orientation, and religion are prohibited; this includes listings that feature or relate to individuals, organizations, or symbols opposed to these groups. We love and support the LGBTQ+ community and are actively taking steps to give everyone the platform to express themselves on Teespring in a safe and respectful manner. For concerns regarding any active listings, please contact us via email through ipescalations.com. Thank you."
This response takes no response for your actions regarding the accronym "TERF" (Meaning listed above) and the banning of the user that used it. It also does not violate your terms as a TERF is not related to age, race, ethnicity, national origin, gender, gender identity, sexual orientation, and religion. Its a feminist who does not consider Trans women to be women. You are trash. And you will end up in the dump with all the other trash.
We're sorry for any frustration. Teespring is a user generated platform that allows anyone to design and sell products online. Over 40,000 products are created each day by people all over the world. When listings that violate our Acceptable Use Policy are brought to our attention, we remove them as quickly as possible. We do NOT support hate and have always aimed to be as inclusive as possible. In the interest of maintaining a safe and respectful platform, listings that promote or glorify hatred towards any person based upon their age, race, ethnicity, national origin, gender, gender identity, sexual orientation, and religion are prohibited; this includes listings that feature or relate to individuals, organizations, or symbols opposed to these groups. We love and support the LGBTQ+ community and are actively taking steps to give everyone the platform to express themselves on Teespring in a safe and respectful manner. For concerns regarding any active listings, please contact us via email through ipescalations.com. Thank you.
I ordered the Rope, Tree, Journalist t-shirt but they stopped selling it and refunded my money instead.
This website supports terfs. They are not allies to transform. This isn't up for debate. What a thing to say, refusing to even understand what it is you're saying to us. Yet you sell rainbow flag tshirts like you're some kind of ally.
Teespring is a user generated platform that allows anyone to design and sell products online. Over 40,000 products are created each day by people all over the world. Today, we took down content featuring or related to the word "TERF," as we believed that issues surrounding the word were prohibited by our Acceptable Use Policy. We do NOT support hate and have always aimed to be as inclusive as possible. In the interest of maintaining a safe and respectful platform, listings that promote or glorify hatred towards any person based upon their age, race, ethnicity, national origin, gender, gender identity, sexual orientation, and religion are prohibited; this includes listings that feature or relate to individuals, organizations, or symbols opposed to these groups. We love and support the LGBTQ+ community and are actively taking steps to give everyone the platform to express themselves on Teespring in a safe and respectful manner. For concerns regarding any active listings, please contact us via email through ipescalations.com. Thank you.
Hi ordered a few items and didn't receive them, I emailed the support and they were responsive and very helpful. Seems that the issue is from the local post, yet they went out of their way to find a solution.
The first two attempts to order appeared to fail: 502 Gateway error. The third one succeeded. Then my credit card called for fraud protection.
I emailed customer support. Although professional and friendly, the representative was unable or unwilling to do anything to assist. I was told that I had to individually check to confirm or cancel each order individually. Each item creates its own order. Therefore reviewing, managing, and tracking is extremely difficult, especially with 9 items ordered 3 times each.
We're sorry for any confusion regarding your orders and thank you for reaching out to our Customer Support Team! We have sent a Private Message to further assist. Thank you.
I love my tee. They run a bit small, though. I only plan on wearing it in my garden. The lettering and design is wonderful. The design feels as though it is velvet. Overall the shirt is very nice and the color of the material is very bright. They need to offer bigger sizes, though. My tee arrived quickly. From the time I ordered it, and received it, was 2 weeks.
We're sorry to hear that your Tee did not fit as expected and we're always happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.
I ordered my polcat tshirt in decemeber got a email that it was on the way and never received it. I emailed you guys and still no response 6 months later! 50$ down the drain!
We're sorry to hear that there was an issue with your order last year and we're happy to see what we can do! We have sent you a Private Message to further assist.
Being the 1st purchase I've made I'm always unsure about the quality of the product that will arrive on my doorstep, but the item was as i ordered and the quality was very good.
Great quality vee neck t-shirt and the graphics were beautiful! Exactly as pictured, but even better in person!
I liked the customer service. It was on point in terms of response time and offer of resolving the size issue. However the shirt itself, which is Hanes Nano, is a poor shirt choice. Not sure if its who designed the shirts decision to make it Hanes Nano instead of something more quality. The shirt was bigger than expected, the neckline is gigantic and the material is thin. That thin material is perfect for hot weather, but the rest of the year you might as well fold it away until summer comes around again. Would I still buy from Tee Spring? Hells yeah! Do I need to be notified what the shirts are being printed on before purchase? Hells yeah! Am I happy still? Hells yeah! Because that customer service was boss.
Answer: I ordered a sweatshirt, the quality is ok and the printing is ok, nothing fantastic.
Answer: I've ordered from them twice. One was shipped 3 months after the order was placed and the other took less than 3 weeks. I wouldn't order any shirt that you need quickly.
Answer: Designing to Sell is free of charge. You determine your profit margin, based on the item(s) that you create. We charge a flat base price per productyou set the selling price and you keep the profit! Thank you.
Answer: We utilize multiple similar brands to ensure availability. We are unable to select a specific brand to be used for an order. However, if there are any issues with an item received we are always happy to offer a resolution that works best for you. Thank you!
Answer: AWe are always happy to offer a resolution for any item that is not printed or received as originally shown in the order confirmation. Buyers in need of assistance can visit our Help Page at any time, choose the "Contact Us" option, and receive a response within 24-48 hours. Thank you.
Answer: Sorry to hear that you had an issue with our checkout process! All orders are placed directly on our site, we do not currently offer assistance by phone. Our Team would be happy to review the item that you are attempting to order, please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: All delivery time frames are shown at the time of submitting an order and can vary based on the requested product and delivery address. Please contact us directly through our site for further assistance. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Track My Order" or "Contact Us" option. Thank you.
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We sincerely apologize for any frustration regarding the plushy that is currently out of stock and that you did not receive the confirmation of a refund for the order. Due to the inconvenience, in addition to the full refund, your courtesy Store Credit order will be shipped today and delivered soon. If you have any other questions, please respond to the most recent email from our Customer Support Team. Thank you for your business and your patience!