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Teespring Reviews Summary
The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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I ordered 4 shirts and paid $128, washed one before I wore it and the graphics cracked and it looks like an old shirt. I sent an Email about it and asked for a refund and no ones contacted me. Washed the other 3 and they did the same thing. I've sent 3 emails and then recieved a email from them saying my order has been cancelled? I already recieved them so how did I cancel it? I will definitly be spreading the word not to use this company.
I ordered a shirt for my son for $26. They charged me $97. They never sent me a response or confirmation on the order. They just took my money and left. I can't even get a contact number or response for this company for what they did.
We are sorry to hear that additional items were ordered in error and our Support Team will be happy to offer a resolution. We have sent a Private Message to assist. Thank you.
I purchased a coffee cup from this company they took the money out of pay pal immediately did not process my order! No order number no email!
I have sent them three emails and have three cases unresolved no response! I have to go through pay pal and get my money back that way!
Never buy from this company!
We apologize for any inconvenience and we will be happy to review the status of the order! We have sent a private message to further assist. Thank you.
The sizing for womans shirts is WAY off. 2x 18/20 was like a size medium. My 4yr old wears it as nightgown for a 28 dollar shirt Is ridiculous. Could not get email to go thru or phone number... very dissatisfied!
We apologize that the Tee did not fit as expected! Our Team has sent a Private message to assist with a resolution. Thank you.
Arrived late even due to pandemic. Arrived broken. No bubble wrap. Color and print does not match photo displayed. Its a brown color not black. Lettering is blurry and hard to read clearly. Scuffs all over mug. I filed a claim with paypal due tonit being essentially lost in transit. Their tracking number is very useless.
Our Team is always happy to offer a resolution and we're sorry to see that the items were damaged in transit! We have sent a Private message to further assist.
Ordered a Tee shirt on April 4th 2020 as of May 16th 2020 still have not received the shirt.
Emails keep saying shipped, REALLY from where, could have walked it across the country by now.
Do not order from these people. They will not answer your replies.
We're sorry for any frustration caused by the delay! We have sent a Private Message so that we may further assist with your order. Thank you.
MAYBE I WILL CHANGE MY REVIEW WHEN YOU FINALLY ANSWER MY REPIES. I ORDERED $159 WORTH OF THINGS AND NOTHING FOR MONTHS. NO REPLIES NO TRACKING NUMBERS.
We apologize for any frustration! Your orders that were placed on April 19,2020, had an ETA of May 15 - May 20,2020, and we are sorry to hear that they have not yet arrived! We have sent a private message to further assist. Thank you.
I ordered a hoodie, still have not received! Here is what it says still in shipping! REALLY! Please dont order from this site!
We're sorry to hear that the hoodie we shipped has not yet been delivered and we have sent a Private Message to further assist. Thank you for your patience!
I made a review a few weeks ago... and I believ it was pretty rough. I didnt take the fact that Covid had shut down our entire nation and I expected the impossible. I received my shirt and I couldnt be happier. I apologize to Teespring and I will be a continued customer.
We're sorry for any inconvenience caused by the delay! We have sent a Private Message so that we may further assist with the status of your order. Thank you.
I've been scammed. I ordered 1 tshirt on April 15th. Tracking says it made it to the US. Scheduled Delivery was for May 1-5. Today is the 15th. Still not here. Sent 3 emails. No response. No tshirt. Can't get my money back. I've been scammed. Do not buy ANYTHING from these people.
Thank you for the order information and we're sorry you have interpreted the delay as a scam! The tracking number is indeed valid, we will be happy to provide the correct website through a Private Message to view the status and we will also be happy to further assist. Thank you.
I placed an order April 16th it's been more than a month now and I still haven't received it. I was provided with a tracking number that doesn't even exist and I can't track my order. I have messaged them twice and I haven't gotten a response. There's no number there's no customer service. All the bad reviews are true I wish I would of read the reviews so I wouldn't have placed my order. Worst way to loose my money. STAY AWAY!
We apologize for any confusion, it's not a scam, just a delay in transit! The tracking number shown in your screenshot is valid. We will be happy to send a Private Message with the correct site to track the shipment as well as further assist with your order. Thank you.
I fully understand and even expected some delivery delay due to COVID 19 crisis...
But tomorrow will be a month... I still have not heard anything.
Initially I was told it might take two weeks tops...
They could have at least sent me an email...
I really dont even want it now... I would prefer my money back...
I cant even get ahold of anyone...
We're sorry for any inconvenience caused by the delay! We have sent a Private Message so that we may further assist with the status of your order. Thank you.
No reply to your emails, tracking looks fake, ordered a month ago
Can't help but notice they'll respond on these reviews
We are currently receiving several hundred emails daily regarding orders that have been shipped as requested but are delayed in transit. Our Team is working as quickly as possible to answer all inquires. A Private Message has been sent to further assist. Thank you.
I wrote an email and nobody has replied back. I ordered a extra large for a woman size and it looks like it's a small in a kids size
We apologize for the long wait and thank you for the order information! We have sent a Private Message to further assist. Thank you.
I actually had a lot of faith in the company at first as the communication with them was great. Every time I emailed I got a Reply. That is, until I asked for a refund. I HAVE NOT received my order therefore I should not be paying for it, however I emailed them 7 days ago and still have yet to get a response. I was told to reach back out to them on April 22nd to solve the issue of my missing package and I was more than gracious giving them until May 4th. I'm concerned and frustrated and do not know what else to do as the tracking # on my package does not even work and I cannot get a response from anyone!
We're sorry for the wait and we will be happy to verify the status of your order! A private message has been sent to further assist. Thank you.
My wife set up as a seller with this company and I liked a shirt and socks she designed so purchased them for our daughter. They were extremly quick to debit the money from my account but have not supplied the goods ordered and paid for. Three weeks after the money was taken out of my account I contacted them to find out what was happening, the response was that one of the items was at postage and the other hadn't been made yet. A couple of weeks later and no change in the status of the items mso I emailed them back a week and a half ago but they have not responded. My wife as the seller has tried to find out what is happening but they refuse to speak with her.
Comes accross as a company scamming inocent victims steer clear of anything to do with Teespring.
We're sorry for any inconvenience caused by the delay! We have sent a Private Message so that we may further assist with the status of your orders. Thank you!
I ordered a woman's small. I am very petite and usually wear small or extra small. The shirt arrived finally after about 45 days. This shirt fits like a child's small. I could barely get it on. I want to return for a larger size or get a refund. What can I expect other than just a case number?
We're sorry to hear that your Tee did not fit as expected and we are happy to offer a courtesy resolution! We have sent a Private Message to assist. Thank you.
Purchased what I thought were stickers, and from the cost I assumed they would be of high quality. Shipping took over 2 weeks. What I got had no adhesive properties at all. After contacting customer support they resent my order of which I attempted to make sure I would be getting actual "stickers". After about 3 weeks I received the exact same non-adhesive "sticker". Since then I have been trying to reach support to return items for a refund. The only response I have gotten was when I go through a support link on website, i get the automatic reply that a representative will be getting back to me in 24 business hours which was a week ago. I will be contacting my credit company and filing a complaint with the FTC.
We apologize for any inconvenience and our Team is always happy to offer a resolution for any damaged items! A private message has been sent so that we may further assist. Thank you.
I am very upset with this company. I ordered a T-shirt over a month ago and it's not here yet. The delivery has come and gone and still nothing. The tracking number either broke or they stopped using it. It's only a t shirt. I get we are in the Covid-19 times but still. I just want my shirt.
We're sorry for the wait and we will be happy to verify the status of your order! A private message has been sent to further assist. Thank you.
Do NOT pay for Rush Shipping. There's no rush on their part or DHL or USPS. My expected delivery date is 7 days away and it's already in USPS possession. $21 wasted.
We're sorry for any confusion and we are happy to review the tracking information! We have sent a private message to further assist. Thank you.
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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We definitely apologize for any confusion and we're sorry to see that there was an issue with your items after being washed. Our Team has sent a Private message so that we can help! Thank you.