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Teespring Reviews Summary
The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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Its been a month. They gave me a date on when it would arrive and it didn't. I've emailed but no response. Im not happy
I spent $30 on a t shirt for my birthday. It has gone missing in the mail, and after 5+ emails to try and track my order I have been completely ignored. ABSOLUTELY DO NOT WASTE YOUR MONEY ON THIS CRAP. I am so furious that the people here have not had the courtesy to contact me, track my order, or offer to replace it. Disgusting.
Please know that we are doing everything we can to get the orders out and answer all inquiries as quickly as possible, while still ensuring the safety and health of our team members and customers. We have sent a Private Message to further assist regarding the status of your order. Thank you.
Shirts were supposed to be here by April 28 and that date has come and gone! Tracking hasn't been updated in over a week and still have no idea where my order is! This doesn't bode well for this company and after reading reviews, which I should have done before ordering, I would never had used this company! Never again!
We truly apologize for the delay and we are happy to review your order! We have sent a private message to further assist. Thank you.
I ordered a jumper 6 weeks ago says it was shipped 5 and a half weeks ago... I have emailed asking for a refund 2 weeks ago with Absoutley no response I'm discussed in this service and I would not recommend it to anyone. I just want my jumper or my money back!
We are sorry for the delay and our Team will be happy to review your order! We have sent a private message to further assist. Thank you.
They have shipped my Item and have refunded the shipping fee I believe. If it arrives when it says it does ill be satisfied.
I ordered 1 sweatshirt a month ago it's been printing for a month now. If I don't receive my order in the next couple of days I'm never going to order from this place again.
I ordered Napster, to be delivered into Canada. Not fast printing nor mailing, but I blame issues around Covid 19 for slow delivery. Once the pkg entered Canada, there was no tracking (not good). But customer service always responded quickly to my emailed inquiries and even printed a 2nd poster when first didn't come as expected. I would order again.
Thank you so much for your patience and understanding! We hope that you enjoy the poster and look forward to assisting you with another order in the future. =)
I received an email that my order had shipped on 4/9/2020 and I still have not received it! I have emailed numerous times and no response. I received and email saying my order would arrive 4/16-4/20 total lie! Almost a whole with no response and no delivery! I mean it is just 1 tee shirt this should not take this long! I will never recommend them or order from here again!
We apologize for the delay! In response to COVID-19, and to adhere to distancing guidelines, we have modified our print and fulfillment process to limit the number of team members in the building at one time. We are still working as quickly as possible to print all requested items and respond to all inquires though! We have sent a Private Message to further assist. Thank you.
I ordered a hoodie on on April 8 2020 was suppose to receive 2 days ago it has been 22 days have emailed twice now and no response.
Our Customer Support Team is happy to review the status of the Hoodie and we appreciate your patience! We have sent a Private Message to assist. Thank you.
I put my order in April 16th it's been three weeks exactly and it still says "printing". I emailed them four times and no one has responded. I'm not satisfied.
We apologize for the long wait and our Team is always happy to review your order! We have sent a private message so that we can resolve this for you. Thank you.
I will never order a shirt or any of their products ever again and before anybody says what a jerk I am because COVID-19 is going on, tell me why other companies are able to run their online store and get their products shipped out on time and get what I ordered to me when they say it will arrive. I ordered a patriotic shirt from these people on April 4th and it was to be delivered to me on the 23rd. No shirt yet. They haven't reached out to tell me there might be a delay or ask if I want to cancel and get a refund. I tried throwing this, The Mail, Internet, or Telephone Order Merchandise Rule from the Federal Trade Commissions website, in their face but nothing. Actually I stepped back because I don't know enough about law and I didn't want them to think I was going to file a law suit and get one on myself from them. Look, basically I paid $34 for a shirt almost a month ago and still no shirt. The other reviews you read about these people, Teespring.com, are true. DO NOT BUY FROM THEM
In response to COVID-19, and to adhere to distancing guidelines, we have modified our print and fulfillment process to limit the number of team members in the building at one time. We also pause frequently to sanitize work areas. It keeps everyone happy and healthy as we work to get your order out the door. While this may slow us down, we’ve enlisted as many of our print Partners around the world to help us keep up with volumes. Our Customer Support Team is available directly through our contact option at http://teespring.force.com/NewCase?l=en_US as well as through our live chat, which is available Monday - Friday, 9am - 5pm, EST. We have also sent a private message to further assist. Thank you.
I ordered a sweatshirt for my daughter for her b-day and I know I ordered it late but it was supposed to show up only a week late. It has been another week past that and have not seen anything. The tracking shows it is sitting in a "sorting center" somewhere but it appears there is no way to move this along. I cannot find a phone # to call and I emailed a request for help to teespring but no response. Wish I had read the reviews before ordering, I would have known not to order from them. I really wonder if I will ever get the product I ordered?
We are sorry to hear that the item that was shipped has not yet been delivered! We have sent a private message to further assist. Thank you
Ordered a hoodie on 3/21 as an Easter gift. Estimated to arrive between 4/3 and 4/7. I kept checking on the status and it hadn't even gone to print. I used the online chat and they told me a new estimated delivery date of 4/15. After Easter, but with the pandemic, I'm an understanding person, so whatever. It's now 4/27 and I still don't have it. It supposedly shipped and arrived in the US six days ago. I used the online chat but they won't / can't tell me anything about where the item is or when it will be delivered. I haven't yet started the process of a refund from my credit card, but I'm about a week away from that. I understand the extenuating circumstances we're all living in, but I'm tired of lies upon lies.
We are sorry to hear that your order was delayed in transit and we have sent a private message to further assist. Thank you.
I contacted Teesspring via chat after they missed their stated delivery window on my order and their rep promised me that it would be delivered by the end of the day. It wasn't so I contacted them again and asked them why the USPS site showed that they had not received the package from Teespring yet. They blamed it on the USPS site not being updated and again assured it would be delivered the following day. No surprise it was not. I have subsequently contacted Teespring an additional two times via their web form and they have not bothered to reply even though their site guarantees a 24-hour response. It appears they are either completely incompetent or just plain lying to their customers. Horrible customer service!
We're sorry to hear that your order was delayed in transit and we are happy to assist! We have sent a private message and hope to resolve this for you soon. Thank you.
We tried to support this lame company and they claimed they shipped three weeks ago for one item the other hasn't even been campaigned whatever that means. I ordered it for my kid who love the item and has been on quarantine the emailed I have gotten are like ohhh it's late due to Cleo a and it's late for this and that. And then the second item isn't even included in that this is crap. And the dinasour to be ordered hahah I bet people don't get that for a year. If your going to make product make it don't be a waste of people's time and energy And unless my kids liked it honestly your $#*! isn't cute
We apologize for any frustration or confusion and we are happy to help! We have sent a private message to further assist. Thank you.
Received a T shirt and it had a hole in it. Tried to get in contact and send it back but found there is no way to contact the company. Even though they have their return policies posted. Almost $50 you would think it would top quality.
We're sorry to hear that your Tee was damaged and we are happy to offer a resolution! We have sent a private message to further assist. Thank you.
I ordered several shirts. Two times through the wash the print is fading badly. You can even tell what the print design was suppose to be at this point. What is that supposed to be a picture of? Unacceptable.
We're sorry to see that your item was damaged in the wash and we are happy to help! We have sent a Private Message to further assist. Thank you.
I ordered a shirt, but then it wasn't delivered. I emailed them and within minutes, the very polite and helpful customer service assistant, Jeff, helped me with my problem. They suggested that my order may have been lost in the post, so promptly ordered me another one free of charge with rushed delivery! Very satisfied indeed!
Ordered a sweatshirt. They charged me twice. I emailed multiple times with no communication from them. Now that i started leaving reviews they started to reach out. Too little too late.
We're sorry to hear that an additional item was requested in error and we are always happy to offer a resolution! We have sent you a Private Message to further assist. Thank you.
I had ordered a shirt. Right thing wasn't written on the shirt. E-mailed the company right away. Within hours they responded back. Got the problem solved quickly. I know I will order other items from this company.
I ordered a tee shirt and sticker from teespring and received the items in a timely matter. The tee shirt was to small and their customer service was really helpful in resolving this issue. They reprinted another shirt in the right size and I received it just as fast as the first one. Thank you teespring!
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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your order has been delayed in transit and we are happy to review the status! We have sent a Private Message to proceed with a resolution. Thank you.