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Teespring Reviews Summary
The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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BEWARE! Ordered 3 t-shirts back on April 11th. The missing shirts were shipped on April 17th from the Netherlands. I received the shirt that was shipped on 4/18. Wrote to them. They assigned me a case #(#*******). Then NOTHING! No further notice. No follow up. I have heard nothing! I still DO NOT HAVE MY SHIRTS, BUT I PAID FOR THEM! Just want either the shirts reshipped or refund me. No phone so you can't speak with anyone. A bit rude in this day.
Excellent support. There was an issue with my order and they fixed it.
Would have been easier if they could have a direct email or phone support number, but this did work out well.
Thank you,
Thank you for the order number and we are sorry to hear that you received an incorrect item! We have sent a Private Message so that we can confirm the replacement order details, thank you for your patience!
I ordered four shirts and never got them, customer service is horrible! Shop somewhere else and save your time and money! Scam!
We are sorry to hear that you are still waiting on your items and we will be happy to assist! Our Team has sent a Private Message and look forward to resolving this for you soon. Thank you.
My dad ordered me a hoodie on May 2. An email told me that it would be expected by May 18 - May 21. Few weeks have passed and still no delivery. Very disappointed.
Sorry for the wait and we will be happy to look into the order! We have sent a Private Message to get this resolved for you a quickly as possible. Thank you.
I'm out $54 never got my order not a very good company I'd stay away from these Crooks. I don't think they print anything in the US
We are very sorry for the long wait but we will of course make sure that you either receive your product or a full refund! When we had to temporarily close our facility, due to the COVID-19 restrictions, we made arrangements to proceed with printing requested items, in the United Kingdom. That caused a long delay in delivery but we are happy to review the status of the shipment. Our Team has sent a Private Message to further assist. Thank you.
I ordered a T-shirt over a month ago, and have still yet to receive it or any explanation (despite writing in to customer service SEVERAL times). Would not recommend.
We are sorry for the delay in receiving your Tee and we are happy to help! We have sent a private message and look forward to resolving this for you soon. Thank you.
This was my first time ordering from this company, and it will most certainly be my last time. I ordered my husband's birthday gift on May 7, it said order printing for 3 weeks. I finally got an email saying my order will arrive today, May 30. We were so excited because my husband would be off work today to receive it. I went to go check tracking again and it says there's been a delay and it will be another 24-48 hours. That will pretty much be June, and it was ordered at the beginning of May. Almost a month for 1 measles tshirt? Wow... We had a family business for over 71 years. If we did this to our customers, we wouldn't have made it to 71 years! And we had a phone number! Why would teespring not have a phone number? Makes one wonder..
We apologize for any inconvenience, our Team can be reached through the Contact Form on our site as well as our live chat, available Monday - Friday, 9am - 5pm, EST. We have sent a Private Message to assist with reviewing the current status of the shipment. Thank you!
My email request to Teespring Customer Support was returned two weeks after it was sent. The email requested cancellation of an order. Teespring refused. The t-shirt was received and the logo was off-center. The shirt is unwearable. Bad customer service and a bad product. Shop elsewhere.
We're sorry that we were not able to cancel the order as requested and we are always happy to offer a resolution for any unsatisfactory item! We have sent a private message to further assist you. Thank you!
I ordered a t-shirt from their site and they charged my credit card. Never received a confirmation or the product. I tried to get support - they don't have support. Submitted case numerous times but submitting takes me to a page written in German - no response. Absolutely a disgrace when companies operate in such BAD FAITH.
We are sorry that you were not able to connect with our Team! We also offer a live chat option, available Monday- Friday, 9am - 5pm, EST, and we have sent a private message to offer further assist. Thank you for your patience!
I order a hoodie for my son on April 22,2020. I send them two messages asking where is my order. They don't answer me it should arrived may 14,2020. These is the worst place to order things I will never order again.
We are sorry for the delay in receiving your son's hoodie and we are happy to help! We have sent a private message and look forward to resolving this for you soon. Thank you.
I have ordered 2 shirts, sent 2 emails to get an update on my shirts that I already paid for. Still haven't heard anything back. I should have read all these bad reviews before I wasted my money
We apologize for the long wait and we will be happy to review the current status of the order! Our Support Team has sent a Private Message to further assist you. Thanks!
Took almost a month to receive one t-shirt. Quality of shirt is extremely cheap! Very poor quality shirt!
We are sorry to hear that you were not satisfied with your order and we are happy to help! A Private Message has been sent by our Team so that we can further assist. Thank you.
I am so disappointed with this company. I am an occupational therapist working on the front lines and I found a shirt that I really liked that symbolized this. I ordered it, but unfortunately it was the wrong size and the material was very rough. I have now sent 4 emails requesting for a return and refunding my $33, which I think is quite a bit to pay for one t-shirt that doesn't even fit! I tried to give them time to respond, giving it a few days between emails, but no luck. This company is a complete rip-off. I really wish I would have read the reviews first before purchasing. Poor quality and even worse customer service!
We apologize that your Tee was not printed as expected and we are always happy to offer a resolution! We have sent a Private Message so that our Supprt Team can further assist. Thank you!
I ordered on April 11, here it is May 27 and still not shirt. After repeated attempts to contact this company they are now saying they will not refund MY MONEY. I paid for a shirt... I expect the shirt I ordered. This company is a total scam. If you look at reviews on here and also on Facebook... I WILL NEVER EVER ORDER FROM THEM AGAIN and I will make sure that everyone knows not to order. They will take your $$ but not produce what you ordered.
We apologize that you feel the package is delayed in transit due to a scam, our Team is happy to check the status of your order. We have sent a Private Message to further assist. Thank you.
My estimated delivery was originally May 14-15th (at the latest). Due to the pandemic it was changed to the 21st (at the latest). It is currently the 26 and my shirt still has not arrived. I understand the initial delay but if i had known that I wouldn't get my shirt for another month ( i ordered it the end of april) I wouldn't have bought the shirt in the first place. I tried contacting customer support but they never responded. Delays are fine but don't lie about when it's gonna get here, just tell me it won't be here until June and I could have save $30):<
We're sorry for the inconvenience, the ETA was updated to provide more accurate information. We definitely did not intend to have to temporarily close our facility and apologize for the wait for your Tee. Our Support Team has sent a Private Message to further assist. Thank you!
Don't waste your money! Ordered a hoodie on 4-16-2020 still in the printing process. Do your reviews on this company. I filed a fraud claim with my bank in order to get my money back.
We're sorry to hear that the delay was somehow interpreted as fraud! We would be happy to review the order, though a dispute of the charge would immediately block us from offering a refund, our Team has sent a Private Message to see how we may still assist. Thank you.
I ordered a hoodie for $38.99 USD, and the quality was nowhere near the price it cost. I'm disappointed in Teespring, I've ordered once before and didn't have this problem, but now I'm upset at how bad the quality of their printing has gotten. I'm going to be avoiding Teespring in the future and I'd suggest to avoid them because this is not good quality at all for such a high price. I hope Teespring will reply to my email regarding this unsatisfactory printing quality for my order.
We're glad to hear that your previous orders have all been satisfactory and we are sorry that there was an issue with your hoodie! We have sent a Private Message so that our Team can offer a resolution right away. Thank you.
I made a purchase on a shirt April 20th, 2020, it said my order would be here somewhere around may 7-12th due to covid 19 delays, wel it's already may 25th and I have not received anything and they won't reply to my emails or refund me my money. Don't waste your time with them they are just taking peoples money.
We're sorry to hear that the order was delayed in transit and apologize for the wait to receive a resolution. Our Support Team has sent a Private Message to further assist and we look forward to resolving this for you soon.
No Tracking # / No T-shirt / No Response from Teespring Case Number XXXXXXX... Let this be a Warning to others... What ever you do, Do Not Purchase Anything From Teespring. This I don't give a f--k attitude is far from good enough... "FYVM Teespring"...
Wow! We're really sorry for the delay in our response, our Team is currently working as quickly as possible to assist with all inquiries and respond to all emails. We have sent a Private Message to help resolve your issues. Thank you.
I wish I would have looked here before I ordered from this horrible company. I was attracted to the design on a T shirt so I ordered a few. As soon as I did I got charged twice for the same order. So I reached out to them via email and they have been ignoring my emails. Now I have to go to my bank and PayPal and file a dispute, which is such a hassle. All they had to do is give me back what is rightfully mine. STAY AWAY! SAVE YOURSELF THE HEADACHE.
We're sorry to hear that a duplicate order was submitted and we are always happy to offer a courtesy resolution. Our Team has sent a Private Message so that we can further assist. Thank you.
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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the long delay! We had to temporarily close our facility, due to the COVID-19 restrictions, but made arrangements to proceed with printing requested items in the United Kingdom. That caused a long delay in delivery but we are happy to review the status of the orders. We have sent a Private Message to further assist. Thank you.