TeespringReviews 2,169

This was my review that I also posted on trust pilot.

Ordered 1 Tshirt May 13th and it is now June 15th and I still have yet to receive the shirt and at this point I feel like I never will. Places like Amazon can get an order for something like this and get it the Same week you ordered it in. I don't expect that speed but the shirt did not arrive in the time frame the website gave me which was June 1st - June 6th.

Update: it is now June 25th and my tshirt has still yet to arrive. Emailing the company only gives me automated responses. My tracking info says " The item is on transport to the country of destination ". But it's said that since June 12th.

Update: I have emailed this company around 8 or more times and they will not respond. The submit form on their website only sends an automated response. DO NOT BELIEVE all these fake 5 star reviews. They do not communicate with people!

Update: Teespring finally responded and said my order was lost and are sending me a replacement. "We have issued a replacement
Early arrival estimate: Sat, Jul 11,2020
Late arrival estimate: Fri, Jul 17,2020.

Final Update: Finally I got my order on July 7th! Almost 2 months after I originally placed the order.

Bad printing and charged for free shipping! I recently placed my third order with Teespring. Two out of 3 orders were very bad quality. I let the first awful screen print slide (along with being charged for shipping AFTER free shipping code was applied). Most recent order was doubled, blurry AND I was again charged for shipping! Submitted a question per their process listed on order form. 3 weeks later and not a reply or resolution.
I will be asking my volunteer group to take all business elsewhere!

After my previous review, Teespring not only refunded my money promptly, but ordered and shipped out a new one. The reorder came in a timely manner. My daughter loves it, but I think the quality is just ok. It has held up in the wash. Then today the original sweatshirt came. It shipped from the UK (other sweatshirt came from stateside) with a postage date of 4/30. The sweatshirt material is different than the other one, but I think the screen printing looks more vibrant. When I went back to the original tracking information and it still shows that it's in transit. Now we have both sweatshirts and my daughter is happy.

If there was less than one, I would have chosen it! I recently purchased a T-Shirt from TEESPRING and I have to tell you that it SUCKS! My wife teased me because the Red looked pink and the silk screen work was shadowed. I just couldn't believe that they would ship such a poorly done product!

But, what is even WORSE, they do not respond! I attempted to reach them three times to No avail!

I noticed that a website "Pissedconsumer" was available and that was a BIG waste of time too!

I decided to go back to Pay Pay in hopes that they will, at the very least, get me my money back.

I have been going back and forth via email. Beware! There is no phone communication available I emailed the company because I ordered a few different orders and they were quick to take my money. But the first order never arrived. After spending hundreds of dollars on merchandise, they (Deborah and the manager, Cindy) were NOT helpful at all. And then to say to send back the shirts from the first order in order to get a refund? Seriously, I now know why their ratings are so low. Very disappointed. I ordered the products to acknowledge public volunteers. I'm disheartened by the entire thing!

Well I was told a replacement would be sent to me as you can see in the email below.
But not only did it never show up, it has been deleted from my order history at teespring.com
Charming!

Teespring S. Wrote: -------------------------
Hi Jame,

Thank you for your response! I have submitted your replacement order 1d81cee8332aead2 and the Black Tee, in size Large, will be delivered by April 16,2020. Please let me know if you have any other questions.

Have a great day!
Cindy

James M. Wrote: -------------------------
LARGE please!

And can you print it on a BLACK Tee?
What I thought was blue looks more like purple.

Teespring S. Wrote: -------------------------
Hi James,

We're sorry to hear that an incorrect size was requested on your order! We are happy to offer a courtesy reprint and the original item would not need to be returned. What size would you like to request for the replacement?

Looking forward to assisting you further,
Teespring Support

I wanted to personally thank Teespring for making my father's day possible. I had ordered a shirt late without any guarantee of making it here on Father's Day. Not only were they able to process print and ship my order within a day or so but it actually made it to me early which enabled me to present my gift to my father on Father's Day. I will highly recommend this site for all t-shirt needs. Thank you all for all your hard work.

I will say, that the quality of the shirts I have ordered has been good so far. As for the customer service, it is totally hit and miss. Sometimes they respond almost immediately and are very friendly. Other times, the problems are the customer's fault or they just out right seem to ignore you and not respond. I had a simple request to add a charity to a set of designs I was selling and it was three weeks, five emails and two on site messages before I received a response. When I did get a response, it was taken care of quickly. These were charities that I had added to merchandise before with no issue, so I knew they were approved and it should be fast. Still not sure why it took three weeks and so many tries to get a response. I will say that the person who responded, Aaron, has been excellent in taking care of my requests. I also sent another request a few days ago to the general email given to add charities, and again, they are unresponsive. Looks like I will have to email Aaron again.

I ordered a t-shirt from an IG personality and teespring was the company that was fulfilling the order. Order date was 4/29/2020. Today is 6/12/2020 and I have not received my t-shirt. I sent 4 emails to customer service and none were answered. I actually chatted with someone via FB messenger on 6/5 who said they would take care of everything. It doesn't appear that they did anything because I never received a confirming email or a tracking number. What I did receive is a whopping $5.99 refund which I just discovered on my bank statement. I received no email explaining this refund and I am still out $26.49. This shouldn't be that hard, COVID is getting blamed for this but eh, I don't think so, this is just pure bad business.

I have ordered from teespring before to get merch for one of my favorite youtubers. I decided to do it again for another youtuber that I follow because her designs are adorable. I placed an order for two hoodies. When I got my confirmation email, it was for only one hoodie. I checked my bank account because I knew I had ordered 2, and lo and behold I was charged for 2. When I went back to look for the other one, it said it had already met it's goal and I was not able to purchase it. I sent an email to them (that no one ever responded to) inquiring why, if I was only getting one hoodie, I was charged for both. I am not the happiest of campers at the fact that their customer service hasn't responded to me in almost two weeks. For a company that charged me almost $75 and are only delivering on half the products I ordered, one would think that I should at least get a response. I understand that Covid can affect things, but with a mistake like that, someone should still respond.

I purchased 3 T-shirts over about 2 months ago. One was the correct size, one was the incorrect size and I'm still waiting for the 3rd one. I sent about 1 email a week (4 total) to the email that they have listed for their so called customer service. I was supposed to receive an email from them and never did. They advertise that they give you 30 days to make things right. Well, I've been trying to contact them since I received the incorrect size and never receiving another. They don't have a phone number either! Where's the customer service? Never again will I purchase from this company again and I recommend nobody else does either! DON'T BUY FROM THEM! YOU'VE BEEN WARNED!