Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Teespring

Teespring

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Teespring?
grey stargrey stargrey stargrey stargrey star

Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
This company does not typically respond to reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Angelica R.
Unfollow Angelica R.
Share Review
Report Review

Customer service
October 6, 2020

I tried to reach out to customer service multiple times to never get any responses. I had three stores open, one for myself, and the other two for my brothers. Myself and one of my brothers do live video game streaming and my other brother does music. All the graphics I personally made and uploaded myself. My account was banned for what the email said going against community standards to which I read everything, over and over and have no clue what I went against. As I said I tried reaching out to them multiple times with no response. Terrible customer service.

Date of experience: October 5, 2020
Teespring S. Teespring Rep
over a year old

We apologize for any inconvenience, with any concerns regarding listings that have been removed, please reach out via email through [email protected]. Thank you.

Canada
1 review
15 helpful votes
Follow TR M.
Unfollow TR M.
Share Review
Report Review

I had made one order for 1 backpack for almost $75 Got one confirmation order Check my bank account after and there were additional 4 other charges for the same product and now I am fighting to get my money back and they are saying that they cannot cancel the order Be Ware of purchasing anything from this company And really Bad response time From any reply from them on any situation Lack of communication They do not even have a customer service phone number

Date of experience: October 5, 2020
Teespring S. Teespring Rep
over a year old

We apologize for any frustration! Production begins as quickly as possible once the selected item information is confirmed through checkout and we are sorry for the inconvenience! Our Team has sent a Private Message to further assist. Thank you.

Texas
1 review
1 helpful vote
Follow Amy B.
Unfollow Amy B.
Share Review
Report Review

Very disappointed
October 5, 2020

I just received my order from Teespring. It took about 2 weeks to arrive which isn't bad but I'm very disappointed with the quality of the shirt. The material is very stiff and rough and the print is super faded and not even centered on the shirt! For $25 for a t-shirt, I really expected more. I could have done a better job with an iron on transfer and tee from Wal-Mart.

Date of experience: October 5, 2020
Teespring S. Teespring Rep
over a year old

Our Team is happy to offer our assistance and we're sorry to hear that you were not happy with your Tee! We've sent a private message so that we can take care of this for you. Thanks for your patience!

California
1 review
1 helpful vote
Follow Alphanzo M.
Unfollow Alphanzo M.
Share Review
Report Review

These people are bigots, racists and prejudice against black people and black leaders. They are supposed to be a T-shirt company making merchandise but instead they are playing race politics with their clients. My colleague is a follower of Louis Farrakhan and he has never put anything on his merchandise that was inflammatory or hate toward any group of people because we are decent human beings. And just because he's associated with minister Louis Farrakhan they terminated his account although he had been doing consistent business with them for over 2 years with no issues. And today I'm deactivating my account because to single out Louis Farrakhan who has been an activists and civil rights leader and a world leader for all people is the equivalent to saying black lives don't matter because this is a man whose fighting on the front lines for black lives since the 1950's. This is our elder and attack on him is an attack on all black people.

Date of experience: October 4, 2020
Teespring S. Teespring Rep
over a year old

Our Support Team has sent a Private Message with a copy of our previous response to this feedback. Thank you.

Indiana
1 review
0 helpful votes
Follow James R.
Unfollow James R.
Share Review
Report Review

The ad is misleading. It shows a picture of a crusader holding a American flag on a vehicle back window. It looks great, and all setup to just put on. What I received was a square paper sticker. It is the same picture, but would not last very long on a vehicle. Not worth the money.

Date of experience: October 3, 2020
Teespring S. Teespring Rep
over a year old

We apologize for any confusion! We do not currently offer car decals or stickers with clear backgrounds. On our site, the item is described as a "sticker." All designs are created and advertised by individuals, we are unable to control advertisements that are being run outside of our site, but we are always happy to offer a resolution! Our Team has sent a Private Message to further assist. Thank you for your patience.

Louisiana
1 review
3 helpful votes
Follow Helen M.
Unfollow Helen M.
Share Review
Report Review

The quality of the tee shirts and hoodies was fine. Print job was really awful. Customer service was terrible; repeatedly requested pictures and "Ship To" confirmation. A endless circle of frustration. Horrible experience.

Date of experience: September 30, 2020
Teespring S. Teespring Rep
over a year old

We're sorry that the items were printed differently than expected and we're always happy to offer a resolution! Our Support Team has sent a private message to further assist. Thank you!

California
1 review
0 helpful votes
Follow Barry O.
Unfollow Barry O.
Share Review
Report Review

Using this site to create original designs is extremely taxing. Made several attempts to publish my own ideas but the filters on this program disable my work. Very frustrating and I am NOT writing a counter notice. Looking elsewhere.

Date of experience: September 11, 2020
Teespring S. Teespring Rep
over a year old

We're sorry for the inconvenience! If you feel that a listing has been removed in error, please respond to the message received regarding the specific design. Thank you for your patience.

Germany
1 review
3 helpful votes
Follow Tammy S.
Unfollow Tammy S.
Share Review
Report Review

Cannot read the letters. Different than shown on website. O customer service cannot get anyone to email me back. Will never do business with them

Date of experience: September 1, 2020
Teespring S. Teespring Rep
over a year old

We're sorry that the item was printed differently than expected and we're always happy to offer a resolution! Our Support Team has sent a private message to further assist. Thank you!

Washington
1 review
0 helpful votes
Follow Mayuresh M.
Unfollow Mayuresh M.
Share Review
Report Review

VERY UNPROFESSIONAL PRINTS - do not waste your time here. I ordered around 6 items (a mix of sweatshirts, guy t-shirts, and women tees). The quality of print is disappointing, and the shirt fabric feels cheap. They should not even have the Gildan as an option on their website, better stay with premium tees when you order. The printing ink was missing in several places in the actual shirts that I received. Also, I emailed the customer support about my concerns several days ago but did not receive any further response nor a resolution. On the other hand, sites like Printful and Teepublic will help you to resolve any issue quickly. Some would even go as far as to send you a high-quality replacement if the print quality looks bad. Teespring is a waste of valuable time in my opinion. My advice is to stay away and pay a little more for quality shirts from other online vendors. You will get a better service and long lasting print elsewhere with the added peace of mind.

Date of experience: August 29, 2020
Teespring S. Teespring Rep
over a year old

We're sorry that your items were not printed as expected! Our Team has responded to your inquiry and we encourage you to review our "Acceptable Use Policies," which can be found on the Answers Page of our site. For further assistance, please respond to the most recent email from our Team. Thank you.

California
1 review
0 helpful votes
Follow zander b.
Unfollow zander b.
Share Review
Report Review

I paid a lot of money for this shirt from Shipping and the additional taxes and I was expecting something that wouldn't ruin on the first day when I got the shirt the ink was already cracked and you can see the shirt under it. After handwashing, it was really bad. Most of the shirt ink was gone. It was so cracked and it was all gone

Date of experience: August 26, 2020
Teespring S. Teespring Rep
over a year old

We apologize that your Tee was not printed correctly and we are happy to help. We have sent a Private message and look forward to resolving this for you soon!

California
1 review
0 helpful votes
Follow Max L.
Unfollow Max L.
Share Review
Report Review

My friends and I ordered some shirts from them, and the quality for all the shirts was terrible. The prints were flakey and cracked when I got them, with my shirt missing a whole chunk out of the print, and didn't even last a round in the washing machine. It's just really disappointing to see this, especially when I rely on them for my merch store.

Date of experience: August 26, 2020
Teespring S. Teespring Rep
over a year old

We're sorry to hear that your items were damaged! Our Support Team has sent a Private message and we look forward to assisting you further. Thank you.

Florida
1 review
0 helpful votes
Follow Lisa J.
Unfollow Lisa J.
Share Review
Report Review

First of all, I created a store but after a week or so, my storefront and listings completely disappeared. However, the customer's page is still available. I e-mailed customer service but never got a response to my problem. Second, I purchased a shirt and washed it on the delicate cycle and all of the letters washed off!

Date of experience: August 26, 2020
Teespring S. Teespring Rep
over a year old

We apologize for any frustration and our Team is always happy to assist. We have sent a Private Message to request additional details and we appreciate your patience!

Canada
1 review
0 helpful votes
Follow Berrin S.
Unfollow Berrin S.
Share Review
Report Review

Horrible print quality
August 20, 2020

We stopped selling merch after ordering a batch for our own team. Spent so many hours designing them, but the print really didn't justify the design at all. The ENTIRE order was misprinted, washed out, flaky, bad print.

Date of experience: August 20, 2020
Teespring S. Teespring Rep
over a year old

We're sorry that your items were not printed as expected! We have sent a Private message so that we can further assist with your orders, thank you for your patience and we look forward to resolving this for you soon.

California
1 review
16 helpful votes
Follow Aiden D.
Unfollow Aiden D.
Share Review
Report Review

Me and my friends ordered 4 shirts with the same design on it to wear together. All of them proved to have issues with the quality of the print on them, with mine flaking up to where the logo was practically indecipherable. Admittedly, the front logo was not nearly as bad as the back was but is useful to prove how terrible one load of the washer affected this shirt. This "comfort tee" has left me and my friends disappointed, especially considering what it could mean for the future of our merch store.

Date of experience: August 19, 2020
Teespring S. Teespring Rep
over a year old

We apologize for any inconvenience and our Support Team can always help! We have sent a Private Message to further assist. Thank you for your business and we hope to take care of this for you soon!

Maryland
1 review
0 helpful votes
Follow Shea H.
Unfollow Shea H.
Share Review
Report Review

I ordered and designed 5 products as 2020 Christmas gifts for my family (using 300+ dpi, about 7000x5000 px. Canvases and fairly print friendly designs). Reading the reviews I thought it would take months to deliver, so I ordered them 5 months in advance! Surprisingly, the day after the order, 4 of them were already printed and shipped. At first I was anxious bc 2 of the orders that shipped couldn't locate the shipping number for 4 days, until immediately after I emailed customer support, it began showing the updates xD so for anyone with the same worries, just be a bit more patient. Anyway, after just 5 days, 2 of my packages arrived despite of covids delays! It even arrived several days before it said it would. A tote bag and a premium next level tee shirt arrived, I was already expecting terrible quality, but the quality I received was pretty average. Not bad, not good. Still decent Christmas gifts. The texture of the shirt was a bit pasty, with a slight halo effect, and it felt like it could come off if scratched hard, but it was pretty okay. The words were also a bit hard to see but that's my fault for using a dark blue instead of a black, and the warm grey shirt color came a bit more green than expected but still good. The tote bag was about the same, but the texture was a bit sticky to the touch, not amazing, not bad. The name on the back of the tote was a bit lower than I had designed it, but it still looked good and centered in most angles. However, there's a buttoned pocket in the inside and it's impossible to open! The button won't open without ripping the fabric and hurting your fingers. Overall the quality was pretty decent for a print on demand company, but still not the best. They will still make great and high quality gifts tho, but dont expect the highest of quality screen printing or DTG printing. I will make another review when the other 2 shirts get here and the mug (I will also review the wash quality). I'm pretty satisfied and moderately happy with my order :) delivery was fast despite covid, and the quality was averagly decent, but theyll still make amazing gifts.

+2
Date of experience: August 18, 2020
Michigan
1 review
0 helpful votes
Follow zayns p.
Unfollow zayns p.
Share Review
Report Review

I ordered a shirt that came damaged, when i messaged them about it (with pictures) they wouldn't let me get a refund, instead they reordered the shirt for me. Like i don't want another possibly damaged shirt i just want my $30 back lol

Date of experience: August 17, 2020
Teespring S. Teespring Rep
over a year old

We're sorry for any miscommunication and we will make sure that you receive an appropriate resolution! Our Team has sent a Private Message to help sort this out. Thanks for your patience!

Pennsylvania
1 review
5 helpful votes
Follow Monna M.
Unfollow Monna M.
Share Review
Report Review

Bad print quality
August 14, 2020

I ordered a shirt and the printing cracked and disintegrated when I washed it. I washed the black shirt, gentle cycle, with cold water. Never again

Date of experience: August 14, 2020
Teespring S. Teespring Rep
over a year old

We're sorry to see that your Tee was damaged in the wash and we are happy to offer a resolution! Our Team has sent a private message so that we can further assist.

New York
1 review
1 helpful vote
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

I purchased a t-shirt (Moriah Elizabeth line) not only did I receive the wrong size the print was of centered and crooked. The print quality is see thru. You can see the lines and black shirt thru the design. I attempted to contact them about the dispute and multiple emails later there is still no response. I cannot find a way to call to contact them that way either. I'm going to call the BBB and report them as they took my $29+tax shipping and handling. But will not respond to correct the problem. My daughter is devastated and this was a birthday present. I also contacted Moriah Elizabeth and surprise no response there either.

Date of experience: August 13, 2020
Teespring S. Teespring Rep
over a year old

We apologize that your Tee was not printed correctly and we have sent a Private Message to help right away! Thank you for your patience and we will make sure that your daughter receives a new Tee!

Georgia
1 review
0 helpful votes
Follow Mark L.
Unfollow Mark L.
Share Review
Report Review

Shirt thickness
August 11, 2020

I just received t-shirt I ordered and I have never seen a t-shirt so thick I won't be able to wear it till it's winter time. For the price they charge they should give better quality t-shirt material never again will I order from them

Date of experience: August 11, 2020
Teespring S. Teespring Rep
over a year old

We apologize that the material of your Tee was not satisfactory and we are happy to offer a resolution! Our Team has sent a Private Message so that we can further assist. Thank you!

California
1 review
13 helpful votes
Follow Dylan T.
Unfollow Dylan T.
Share Review
Report Review

Horrible Print Quality
August 11, 2020

I ordered 5 shirts from them, all the same design, and they all have issues regarding the print quality. The prints were flakey and cracked when I got them with one missing a whole chunk out of the print, I don't think these things will last one round in the washing machine. It's just really disappointing to see especially when I rely on them for my merch store.

Date of experience: August 11, 2020
Teespring S. Teespring Rep
over a year old

We're sorry to hear that your items were not printed as expected and our Team is always happy to offer a resolution! We have sent a Private Message so that we can help. Thank you!

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267
See all photos