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TechInTheBasket

2.1

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TechInTheBasket Reviews Summary

TechInTheBasket has a rating of 2.1 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TechInTheBasket most frequently mention customer service, tracking number and royal mail. TechInTheBasket ranks 745th among Electronics sites.

service
72
value
66
shipping
69
returns
56
quality
63

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Germany
1 review
0 helpful votes
Follow Christoph K.
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Customer satisfaction
January 31, 2021

Was a bit wary using this site at first, but no problems at all. Fully professional in customer services including follow up inquiries on customer satisfaction.

Date of experience: January 30, 2021
GB
1 review
0 helpful votes
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Positive
January 31, 2021

I hadn't heard of this company when I came across it online.
My experience with this seller has been positive. The item I ordered came very well packaged up and in good condition, reliable alternative.

Date of experience: January 30, 2021
GB
1 review
0 helpful votes
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I ordered a Sony heapdhones after searching the net for the best deal and Techinthebasket has a great one. After reading the reviews of Techinthebasket I was worried I wouldn't see my order or have trouble contacting them, etc. I emailed them yesterday because it had been 4 days since I ordered. Then I received an email from them saying it had been shipped! And low and behold it had already been delivered this morning! Super happy with the process, only downside is that they didn't send me a dispatched email until after I emailed them so just bare in mind the lack of email updates. Ignore the bad reviews because I think they are people who have had bad luck.

Date of experience: January 28, 2021
GB
1 review
1 helpful vote
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Was slightly skeptical about ordering from Techinthebasket because of the reviews. But the nice price for a pair of Airpods Pros was tempting enough to try it. They came 4 working days later and are 100% legit.

I loved the service so much that I went back and ordered a case for my new pods. I have no experience with their customer service as nothing went wrong.

Date of experience: January 28, 2021
GB
1 review
0 helpful votes
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Always a good experience
January 20, 2021

The delivery time is not fast, and for some reason, the tracking numbers become valid really late, but it is always a good experience to purchase from this website.
The price is really good and the quality is perfect.
They are legit, please do not worry.

Date of experience: January 17, 2021
GB
1 review
0 helpful votes
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They are not lying
January 20, 2021

I have ordered from them many times, there was never a problem although the shipment is slow.
Will keep choosing this seller, but I will not recommend it to those who are in a hurry.

Date of experience: January 17, 2021
Germany
1 review
0 helpful votes
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Brill service
January 17, 2021

Only issue is the time it takes for them to send the orders out. Brill service, cheaper than i could find.

Date of experience: January 16, 2021
GB
1 review
0 helpful votes
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A regular customer
January 17, 2021

I have been purchasing from Techinthebasket for about 2 years, there never was any problem with the shipment and the parcel always comes without any trouble.
If I have to say something, the delivery is not fast... not a problem for me though.

Date of experience: January 15, 2021
GB
1 review
0 helpful votes
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Gets better
January 17, 2021

Gets better
I once ordered from this website, the parcel came to be in about a month, it did not bother me but surely it is slow.
Last week I try to purchase again, but this time I received the parcel in only about 3 days!
And the product is perfect!

Date of experience: January 15, 2021
GB
1 review
2 helpful votes
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Definitely untrustworthy.
January 11, 2021
Updated review

Nine days after my initial review and still nothing received. Royal Mail tracking code still not recognised and is clearly false. I will obtain re payment by credit card chargeback. I wouldn't touch this so called company with a barge pole. Stay well clear.

Date of experience: January 11, 2021

Ordered Sony headphones 16 days ago. Following day supplied with Royal Mail tracking code which appears to be false as Royal Mail still do not recognise it. Payment made through Pay Pal two days after order. After several days of chasing was informed that Royal Mail having difficulty in identifying my address. Several others have been given this excuse. Have been asked to confirm my address where I have lived for 40years and there has never been an issue with Royal Mail as to delivery. In fairness emails have been promptly replied to but my request for refund has been ignored. It looks like I am never going to receive my order or a refund. I wouldn't dare to order anything else from this so called company.

Date of experience: January 3, 2021
GB
1 review
0 helpful votes
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Perfect!
January 11, 2021

Perfect!
Airpods arrived within 3 days of ordering. Tracking received next day and all is legit.
Would use them again!

Date of experience: January 10, 2021
GB
1 review
0 helpful votes
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Great prices
January 11, 2021

Really simple website and great prices - ordered two iPads from here a d both times been really efficient and on time

Date of experience: January 10, 2021
GB
2 reviews
5 helpful votes
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Terrible. Ordered a OnePlus Nord from them. Given a Royal Mail tracking number but Royal Mail never delivered the package and, when I went to the sorting office, they couldn't find the package. Reading some other reviews, seems like this is a common problem and my suspicion is that they manage to somehow generate a false tracking number but never send the goods.

Customer service is really terrible - they respond once a day and they respond really unhelpfully, so it's like talking to a brick wall. Another sign of a scam company.

I finally got PayPal to refund the money on their buyers protection but not worth the hassle. Avoid companies like these..

Date of experience: January 2, 2021
NL
1 review
17 helpful votes
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Don't believe the positive reviews, this is FAKE!

On December 17 I ordered an iPhone SE for euro 384,98.
On December 23 I got the message that it could not be delivered.
And yes: here starts the whole process of automatically generated emails.
I received them in German, obviously translated by Google-translate as the use of language is really bad.
SO DO NOT MAKE THE MISTAKE I DID! THIS IS A SCAM.
I will report to the Dutch Police and the Dutch internet fraude department.

Date of experience: January 2, 2021
GB
1 review
0 helpful votes
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The website and the delivery is slow
The website and the delivery is slow but the quality of the product is good, I'm planning to purchase my next phone from them in the future.

Date of experience: January 1, 2021
GB
1 review
0 helpful votes
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Good service and price
January 3, 2021

Good service and price
Their customer service always replied within 24 hours, not missing a single message.
The prices are good, I never regret purchasing from them, the delivery time is a bit long but the waiting is worthy.

Date of experience: January 1, 2021
GB
1 review
7 helpful votes
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SCAM STAY AWAY!
December 30, 2020

This website is a scam! Not only did my order never arrive, but they also sent me multiple emails asking me to transfer them more money! STAY AWAY!

Date of experience: December 30, 2020
GB
1 review
2 helpful votes
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Really disappointed
December 26, 2020

I bought bose qc 35 headphones with an additional warantee. When the product arrived the case broke almost straight away due to a manufacturing default. After a lengthy email correspondence with tech in the basket, they still refused to replace the product (case) and said they could repair it for me but I would have to pay. I've looked on ebay/amazon and these cases cost about £18, an expensive price to pay for something that wasn't my fault. I wish I'd just bought the headphones of the Bose website. The reduction in cost that titb gives isn't worth it for the poor customer service.

Date of experience: December 26, 2020
GB
1 review
3 helpful votes
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Don't use this company
December 21, 2020

I ordered some Sony wireless headphones from this company whom state they are UK based, if this was not stated I would not of ordered from them. They said delivery within 6-8 days. I contacted them via email after 10days as the tracking number is non existent. They ignored my 2emails so I contacted them through PayPal asking for a refund and why they have advertised ito be UK when they are in Hong Kong as I found this out after trying to get a phone number for them. There response onPayPal was tracking number is automatically given when purchased but not the right one saying there was problems with service on there end but they have been shipped. I replied with you are scammers and deceiving people as you state you are feeling n the UK. They responded with they cannot refund unless I return them so I said how can I return what I have not recieved. I have opened a dispute with PayPal. I have all photos of everything people like this should not be allowed to scam hard working people. And now my grandson won't get his Xmas present because of these thieves and they have no shame. By the way I have only given them a one star because I cannot post my review my honest scoring wis minus 100

Date of experience: December 21, 2020
Germany
1 review
0 helpful votes
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Happy with results.
December 20, 2020

Great people skills and customer service. Procedure very well organised and everything happened when it should. Happy with results.

Date of experience: December 20, 2020