TaskRabbitReviews 689

I paid for registration and never got verified. I'm a completely average guy and there's nothing dodgy about my profile. They really have no reason to reject me. It wasn't made clear that the fee is non-refundable and that verification is not guaranteed on the sign-up stage. I learned it when going through FAQ after the fact.

No response from Customer Service about this issue or any other.

I attempted to join this gig-economy stuff out of necessity. Taskrabbit is conning those who can least afford it.

This is an absolutely terrible service. Ikea and Task Rabbit should be ashamed of their new partnership and take time to really iron out the factors that lead to customer satisfaction.

It is easy enough to set up, BUT, we booked our Task Rabbit service to assemble IKEA furniture, having no option of the tasker as we were assigned the tasker.

Not only did the tasker not show up at all, he did not respond to our numerous attempts at getting a hold of him, NOR DID IKEA OR TASK RABBIT CUSTOMER SERVICE.

I tried to hire someone to do some yard work for me... I ran through all the steps outlined on their website
Then receive from them a confirmation for the wrong time and the wrong day, which was for the next day at 8 a.m. to 8 p.m. I had only requested a specific 3 to four hour time frame on a totally different day. I then tried to reach someone to tell them that this was the wrong time the wrong day by responding to their email. I received an response stating that I could not respond to that... Further annoying attempts to contact them we're so frustrating I gave up

I applied to be a tasker with this company. The site suggested several types of jobs that were the most requested. After going thru a VERY lengthy process, they charged me $20 to join the community. Only THEN did they inform me that there were NO jobs in my area! If this were a legitimate company, the site would've checked my zipcode and informed me of the lack of opportunities BEFORE taking my money! It is nothing but a money grub!

I hired a tasker to deliver a package. Total travel time per waze should have been 55 minutes. Tasker charged me a total of 3 hours! I could have understood maybe an hour over, for traffic and actual package delivery to site, but she also charged for her "travel" time to and from pick up/drop off point in addition! My biggest gripe, is there doesn't seem to be any recourse. She could have charged me 5 hours and I am unable to dispute the charges. Task Rabbit does not answer there phone, nor do they respond to emails! Steer clear!

After starting to discuss the job with the tasker, he told me that TaskRabbit app does overlapping and he has only an hour for the job. An hour should have been fine for the task but I did ask if that would be enough - since I'm not a handyman and I wanted to confirm that the job could be done in that time frame. The tasker confirmed there is enough time, and he's experienced so it's not going to be a problem. After confirming that the tasker is coming tomorrow I didn't even think that something might go wrong.
The next morning I prepared everything and was waiting for the tasker to come. Just a few minutes before the scheduled time I received a message saying: "We're sorry, the Tasker Name couldn't help with this task. Select a new Tasker."
I never really leave bad reviews - maybe there was an emergency (although I highly doubt that). However, the overlapping of jobs in that type of service is definitely not acceptable. If the app does that, it has to be fixed! The other thing that got me really angry was that the message I received literally last minute was so dull - I value my time and time of others and I don't have time to sit and "select a new Tasker" when I got a last minute cancellation. If I knew that this overlapping or whatever will cause the cancellation last minute, I would just simply find another tasker who might have actually shown up for the job.
The idea of the application is great, but the delivery is not up there yet. Notifying a client at least an hour before the cancellation would be the least the company could do. Whenever you make an appointment for any service in case you don't show up, you're still being charged, which is fair because you have to value someone else time. Otherwise, I don't really see the difference between the app and just randomly finding a guy on the internet and hoping he will show up for the job.

I had booked a handyman through task rabbit to help me assemble some furniture. The delivery company delayed the delivery so I informed him ahead of time that our appointment would need to be delayed and that the time depended on the delivery. Next thing I know I received a message saying that he had to cancel our appointment, because he couldn't wait.
A week later I get an email from task rabbit saying that I was charged a one hour cancellation fee, because I cancelled within the 24 hour limit! Despite the fact that I didn't cancel the appointment but the tasker did.
I have been trying for two days to contact them over the phone, their lines are down because "they experience heavier than usual volume!", for two days! I emailed them and also contacted them through their website, nobody even replied. Nobody picks up the phone, or answered the emails. These are crooks, do not trust them, do not give them your personal details.

So I needed 2 bushes dug out of my front yard and decided to give task rabbit a shot. As a new customer I followed their directions to set up my account and this did include entering my home address and zip code. I was given a number of potential taskers who supposedly did work in my area and booked the job. When the young man I hired did not show up as scheduled I contacted him thru the app and discovered he had just arrived. The problem was he was in Oklahoma and I was in Massachusetts. Needless to say I am flummoxed as to how a service can claim to pair up clients needing work done with local folks needing work and not be able to figure out where everybody lives. And there is no phone customer service only email to rage into the electronic void. They better not charge me for their stupidity.

My Tasker was cool. He did the job, no real issues the cost was a little more than I expected to move a couch and a chaise lounge from Harlem to Brooklyn but he did the job BUT Task Rabbit charged me twice for the job! There was no one to speak to about this glitch in there payment system and no one got back to my urgent email regarding this fact. Over $700 was taken out of my account. For a $280 job! I can't use them again. I can't afford to do so. I have submitted a claim against them from my bank so I can get that credit back to my account. Meanwhile I am completely pissed off an I have no one to speak with. They offer a live chat but I don't have an iphone so I can't chat with someone. Task Rabbit get your $#*! together.

We hired a tasker for a cleaning task. The tasker was supposed to arrive at 2.30. At 2.25 she messaged us saying she would be 15 mins late, so my boyfriend only opened the door at 2.50, when she rang the bell. The job was booked for an hour, but she left at 3.45. She charged us for 2.5h (Maths must not be her strength), which raised an invoice of £55. She claimed she was never late but that she was ringing the bell and nobody opened the door (which is obviously not true). And she still charged us double even if she didn't even work for the agreed hour. Three works later, I am still waiting for the invoice to be amended. I will never use this site ever again.

We hired a TaskRabbit Tasker (Matt F) to help us load a truck for a move in NYC. He was tasked with loading the truck and then returning the next day to remove any waste items, a broken down bed, some old garden chairs, packing materials.

Matt F failed to load a mirrored cabinet that contained jewelry despite the fact that it was already packaged up and left in the middle of the room to be loaded. The next day when he returned to throw away the waste items he found the packaged mirror and sent a message saying that it had been missed off the truck. Before we had a chance to respond he threw it in the trash at our apartment block and it was removed by the city sanitation guys. He did not ask what was to be done with it, nor did he leave it with someone at the front desk in the apartment. He took it upon himself to make the decision to throw it away.

We have since been in a long and protracted claims process with TaskRabbit who claim to have a 'Happiness Pledge and insure jobs up to $1 million. A full inventory of the items lost was sent across to them and copies of the messages with Matt F in which he ADMITS he knew the item had been left off the truck and that he threw it away without asking consent to do so.

TaskRabbit says they wont cover the loss because its 'a miscommunication between users. There was zero miscommunication. Matt F was tasked with loading the item. He admits he failed to load it. He also admits he threw it away without asking permission to do so. We provided them with the evidence of his admission of guilt. Its a clear example of negligence even by their own terms and conditions which we have read carefully.

The company is a joke. If they promise to insure tasks to protect the users from idiots like Matt F then they should do so. Most of the items are irreplaceable but they should at least pay out towards the cost of replacing them. They were provided with a picture of every item that was in the cabinet and what it looked like when it was packaged. Cant be much clearer evidence than we provided.

I only went with this company because IKEA was affiliated with them and we desperately needed a wardrobe and dresser assembled. I set up a task with this company, nearly a week before we needed the stuff assembled and it was a day after all the pieces from IKEA were delivered. The canceled on me first time and had it rescheduled. Finally a got a text saying who my tasker was. Now, I got an email saying he cancelled and that I just need to choose a new tasker, no need to re-enter the information. When I tried to pick a new one (was so irritated by now) all it did was ask for all my info again. I am done. Should have just gone with my local handyman.

I have been burned 3 times now by taskers that confirm and show up 45min to 1hr late or dont show up. Mu last burn was Friday when I hired a bartender for a party. The showed up 45 min late, no wine key, looked like they had never opened a bottle of wine then proceeded to pour the wine holding the neck of the bottle.
Task Rabbit of course will charge you the full amount even though they worked 45min less and there customer service is non-responsive.
If they have no way of resolving this it is looking like they are scamming people.

Let me start off by saying that I tried to give TaskRabbit a zero star for their customer support, but this site forced me to select at least one star. Basically, all this company does is match the customer to a Tasker to do your task. Once the task is completed, they charge your account and that is where their job is done. TaskRabbit does absolutely nothing to take care of a customer if the Tasker just chooses to blow off the task. There is a telephone number on the internet, but if you call it, the message says to use their email and chat. I scheduled a Tasker who, by the way, had 100% positive reviews by many customers, to pickup our company lunch and deliver to us. He just failed to show up, did not cancel ahead, did not respond to my messages and phone calls. I had to pickup the lunch (lunch was an hour late and I spent a wasted hour out of my day). I sent SEVERAL messages in all formats to TaskRabbit to request resolution and they just didn't care enough to respond in any way. When I had returned to my office with the lunch and saw that the task was still open, I tried to cancel it so the Tasker could not charge me and TaskRabbit said they would charge me for an hour since I was cancelling within 24 hours. How does that work since it was AFTER the task was supposed to have been completed? Twelve hours after the task was supposed to have been done, I received a cancellation asking if I wanted to schedule another Tasker. Are you kidding me? Basically, the customer is at the mercy of the Tasker, who is some random person that you select from a list showing names, rates, and reviews. Some Taskers are exceptional, some OK, and as you can see from my review and others that I read on this site, some just don't give a hoot, since we don't know who they are and can't "fire" them. The real kicker is that it is not possible to leave a review of the Tasker who just failed to show up. You can only review them after they complete your task. So, let the buyer beware...

I tried to hire a Tasker for a service and received confirmation from both the website and the Tasker that my service was booked. Come the day of the service and the Tasker does not show up and does not respond to messages/phone calls. I sent an inquiry via email to customer service to determine what happened since the customer service # *******275 is a automated dead end. No response, just Task cancellation emails 20 hours later. What the heck? Their terms and conditions indicate they can charge me for a last minute cancellation. What about me? What is my recourse? Either stand behind your service you are providing or do not. Do now pose as if you do. This is the second time I have had a Task cancellation. I am done with this company.

I moved into my first condo this week -- a lot of packing, moving, cleaning, painting, etc. I did most of it myself with the help of a couple friends, but the painting and cleaning I hired two different Taskers to do. First the painter cancelled 1/2 hour before he was to show up. Then the cleaner goes MIA the morning of the task, and I never hear from him again. Both of these guys had great reviews and decent communication at first, but then they bailed. There's no accountability for them either -- TaskRabbit doesn't seem to allow you to leave subjective reviews for these people. The most I could do was click a button that said the 2nd Tasker was a no-call, no-show. Very poorly run business. What a disappointment. And talk about leaving someone high and dry!