TaskRabbitReviews 689

I hired a TaskRabbit (TR) tasker in San Diego for 4+ hours of task. The only payment information given by TR website at the time of booking was tasker's hourly rate. After the task was completed, the tasker charged for 5hours of work, about $250. However, my credit card was charged by TR for about $270, with a previously undisclosed "TRUST" fees tacked on to the bill. And, just so you know, this extra "TRUST" fees is on top of the 15% cut TaskRabbit takes from the Tasker hourly rates (in this case the tasker would have received only abou $200) from TR!).

Even though TaskRabbit lists a phone number on their website under contacts tab, the answering machine just informs to mail or email the concern. I did email them to ask for a refund of the "TRUST" fees, but there hasn't been any response in last week.

The facts that the TR provides no direct way to customers to approach them with concerns, or file grievances, does not respond to emailed complaints all point to TaskRabbit wanting to operate in a shady/deceptive way and, hide their ratings/reviews from reaching potential customers.

I booked task rabbit to assemble a piece of Ikea furniture. The tasker asked for a different time, and then cancelled. There was no way for me to track the task, or to rebook the same task. It took a while to find a human to speak to in customer service, and I said I was seriously upset. She said that she'd escalate the problem and rebook immediately. It took 9 days before they contacted me again. I will never use them again, and am shocked that Ikea would work with such a fly-by-night firm.

I bought a new bed with drawers and dresser. Booked to have Task Rabbit assemble via the IKEA website. The guy who tried to put this together simply ruined both pieces. The drawers don't fit, scratches and dents. And now to try to speak to someone from this company is impossible. I am out about $1,000

NEVER AGAIN FOR ME

STAY AWAY

My first experience with task rabbit movers was terrible, would have gave negative points if I could. With needing help moving again and all other options expensed, task rabbit was my last resort.

Just needed help moving a basic 1 bedroom room, a couch, and computer desk, into a uhaul.

He showed up on time. Showed up with gloves. I only wanted help moving the basic stuff, bed, desk, couch, dresser. We were done in 20 minutes. Cost was a one hour minimum, and even though he was done with what I had asked him to do, he stayed the rest of the hour and helped move the rest of the stuff.

Quick and painless. Changed my mind about task rabbit, may have just had a bad first experience, will probably use again.

I had a simple task of moving less than 10 boxes a 10 minute drive away. I booked a tasker a week in advance, he cancels three days before. Luckily I was able to find another tasker, but he canceled TWO HOURS before. Then I had to scramble because I could only move on this day. I found another tasker, got him on the phone, and he confirmed he would show up in two hours to do the move. After getting off the phone 5 minutes later he cancels within the app. I had to call relatives and other friends to find someone last minute to do my task. WILL NOT USE THIS SERVICE AGAIN. I emailed customer support, no response. Terrible customer service.

I hired someone to mount two televisions in my apartment. The job took a long time (5 hours), but was quoted $470 by another service and they only charged me $200 for the job, so I was fine with it initially. Two days after I was charged another $200 for the same work. Called phone support. They shut it down due to "cyber security issues". So, I try chat support. Took me 6 times to get a live chat support agent online. I found out later that if you have to wait more than 5 minutes in the queue, then it automatically logs you out. Was suggested later by an agent to type in "hi" occasionally to circumvent this protocol. (You think they'd give their agents a little more time to get through 5 people, that was the average queue length for me). Finally, got through and they said the second charge would drop off while in pending status before becoming a sale. A day later the pending charge went through asa a sale. So, i get back on chat support. After 5 more attempts to get through. They ask if i called my bank to make sure the charges were confirmed. Then they asked for a screenshot of my charges. Email bounced back on my 1st try. They received on my 2nd attempt. They then stated a "senior" team member would get back to me within 24 hours. And here i write waiting still... Worst customer service ever. They acted irritated that I insist they deal with my double charge and ended chat both times rudely. Surely because they had 20 people on hold due to the lack of phone support. I'll nevef use them again and will certainly share this experience on any review portals that I can find.

I hired a tasker for moving and hauling. He came on time move the furniture scratched my wall and then told me. I could use a marker to fix it. He moved the furniture to the location then told me that even though is was only one hour and a half it was 2 and half hours of labor. This was two people so I basically paid 200 hundred bucks for one hour and thirty minutes work. In addition, to the fee that task rabbit charged me. Just get a professional. These people are free to report what they want. Task rabbit does not have checking and check out time for them. It is up on you to argue with tasker. If I had hired a regular mover I would have paid 150 for the hour and half. So don't be me and look for a cheaper way out.

On May 31,2018 I hired a Tasker to move a buffet to my home.
Prior to the pickup he requested information about the piece regarding size, wood species, etc. I gave him this information and told him that it was not only large but heavy.
He showed up totally unprepared to move the buffet and we had to tell him to leave without it. I immediately received an email stating that since I did not cancel 24 hours in advance that my card would be charged.
I tried calling but their phone is permanently overwelmed with calls according to the voice message and you are directed to their web site.
I sent numerous emails to them with no response to this day. I even had the bank investigate and the response from the bank was that I had approved the transaction therefore I was responsible for the charge.
Today I tried to sent them a message through their web site and it was thrown off 3 times after 3 rewrites and attempts to send it.
I have no other recourse and was wrongfully charged for a service that could not be performed. I will never recommend this company and will do everything I can to stop other people from being ripped off by them.
DO NOT USE THEM. NO RECOURSE IF YOU ENCOUNTER PROBLEMS. Jill W

I scheduled a Tasker named Kristina. At the time she was scheduled, she texted me and asked to come an hour and a half later. I said fine. At the appointed time, a young man showed up and told me that Kristina sent him. Reluctantly I let him in. Within 20 minutes it was beyond clear that this kid could clean like everyone else's kid. Not at all, possibly making things worse. I told him originally that I was not happy that Kristina sent him in her place and that was not legit. After he told me he was going to put "upholstery cleaner" on my expensive Dania sectional, I told him to leave. Every spot where he "cleaned" was still dirty. He pushed dirt around and left debris and slime in all my corners. I texted Task Rabbit, no help. I texted the original Tasker, Kristine, who offered to just cancel the service but I told her I wanted her to be accountable for what she'd done, so she said she was on her way. She never showed, and now she is claiming she did come, and had the nerve to charge me for two hours of service, claimed she was in my house and cleaned it, and said I was lying. I have security video that proves otherwise. I live in Portland Oregon, home of the criminal transients, and I was just scammed by them via Task Rabbit. I need this person's information, since they have mine, and no help or response from TaskRabbit. I am pursuing this legally. Be extremely careful, TaskRabbit does not vet their Taskers. You are trusting this company with your safety and security. I just learned a very, very, scary lesson.

Signed up and registered on Thursday, 7/12/18 and scheduled Nicolas to come move a desk from my home to an apartment. Originally wanted Friday, he asked for Saturday and I accommodated. When he didn't show up or message I tried to message him x 2. I received a "job cancelled" message from Taskrabbit 40 minutes after he was due. I made arrangements with my schedule to accommodate. I also contacted customer support but haven't heard back from them either. You can't do a good job if you don't show up.