TaskRabbitReviews 689

Quite possibly the worst customer service I've ever dealt with. Tasker completely botched the task, delivered food for a dinner party cold and over an hour late, lied and blamed the restaurant. Then charged me for the extra hour they were late! I contacted their support team and requested that extra hour be refunded, when I eventually heard back from them the guy was rude and unhelpful, and refused to refund the overcharge. I've asked to speak with a manager multiple times and now they just ignore my emails. Dont ever use this company, they're horrible.

ONE OF THEIR WORKERS CAME WITH HIS MOTHER TO CLEAN MY HOUSE ON AUGUST 16,2018. ON THE 17TH I DISCOVERED THAT A PRICELESS BACCARAT CRYSTAL DECANTER WAS MISSING. SPOKE WITH TASKER AND HE ADMITTED VIA TEXT HE BROKE IT BUT DID NOT WANT TO TELL ME BECAUSE I WOULD BE UPSET. THIS TEXT CONVERSATION WAS SENT CERTIFIED TO COMPANY ALONG WITH PICTURES AND HOW MUCH IT WOULD COST TO REPLACE ITEM. THEY LOOPED HOLED THEMSELVES OUT OF THEIR RESPONSIBILITY. Don't ever use TaskRabbit or similar services that you can not reach by telephone and much worst, by email.

The absolute WORSE experience!
I hired a tasker to mover few pieces of furniture for me. Immediately he broke a very expensive piece of furniture. He said to me not to worry and that he's bonded and inssured through TaskRabbit.
Though upset... I decided I would deal with it once the task was completed. He seemed like a very nice man so I gave him a $70 tip for a approximately $450 job and gave him a nice review. Once job was completed, I opened my claim with TaskRabbit and attached photos. I had the hardest time to get a response and when they finally responded they claimed they bare no responsibility and that I had to go through my own insurance company. I disputed the charges with my CC company. The fact is... they are the worse company to use for your everyday tasks. There are many many companies that offer same service. DO NOT USE THEM!
They are a sham of a company!
DO NOT USE TASKER TONY P.!

TaskRabbit makes you exhaust your personal insurance before they will stand behind their product/service. Our tasker damaged our brand new wood floor and walls (chipped drywall, scuffed paint) and would not engage with us until we submitted information about the cost of repairs and confirmed that our insurance was engaged and used (they only pay for any gap above what insurance has already paid). Money is not the issue, I could pay out of pocket to fix it, my insurance would also cover the full cost if I wanted them to, but why would I risk higher monthly rates from insurance for something I could pay for out of pocket one-time?

Oh did I mention the tasker was inappropriate with my kids, appeared extremely high and I asked them not to disclose who I was (as they knew where we lived) but they disclosed it anyway as part of their investigation?

I have got already service from TaskRabbit. I have trouble to pay. I couldn't find any person to answer. I didn't get any solution from firm. I send a lot of mail to support team as much as belows.

"You have been sending me the same email over and over again and I've been replying to you with same answer which will seem to go on forever unless we find an actual solution to problem at hand.
You are asking me to update my billing information: I've done that more times than I'd like to admit. I've tried different cards, banks. None of them worked. I used those cards for different purchases from internet countless times in the last few weeks and never had a single problem. Obviously we won't be able to fix our issue by constantly updating the billing information. I would love to pay you back if there are any other means to pay, like bank transfer or PayPal."
Emel Gokmen *******@emelgokmen.com

Hired a tasker who completely botched the job he was hired to do - supposedly had experience (and was in the construction and carpentry section with decent reviews) but he did a terrible job with click-lock flooring (which should have been simple to install - no glue, underlayment already attached, etc.). Gaps, areas that weren't covered that should have been (and couldn't be filled later, given the nature of the click lock and the bad flush cuts he made), areas that were not square, chipped materials rendered unusable. Cost me a ton of time and money for the materials he wasted, because I had to pull it all up and start over. Jerk argued that it couldn't have been done any better. Ridiculous, because it was done better by US just a few hours later. And TaskRabbit customer service is NONEXISTENT. They are very, very not helpful. I put a freeze on my card to avoid getting charged - I definitely got an e-mail about THAT from them, but nothing to resolve the huge issues I had with the work. BAD EXPERIENCE.

Tasker was pleasant but dropped and broke the couch he was building. A week later a pile of broken couch parts is still sitting on my floor. TR had me file two separate claims, and still has not committed to a day when they will come remove the broken couch and replace it. It's impossible to talk to a human--either you send an anonymous email that says they will get back to you in 5-10 days (on Day 7 and counting) or you can text them and they just keep saying over and over again someone will email you in 5-10 days. Worst customer service I have ever received from any company anywhere.

My registration process to become a Tasker has been on hold for 5 weeks now. I have emailed the support team on five separate occasions. Every time, I get an automated reply stating they are sorry for the inconvenience and that my inquiry has been sent to a "senior agent." Nothing more comes out of this. I hear this is a legit platform to find work for flexible hours and that sounds great. However, repeatedly telling me that my inquiry has been bumped up and nothing happens after that is VERY frustrating... I give this application 0 out of 5 stars because I have been given no service for $20. I will be filing fraud on the charge in a week's time if this issue doesn't resolve.

Below is my message to TaskRabbit because when you call them, they say message them. Well, the response to my email was: For urgent issues, please allow 5 to 10 business days for us to respond. Are you kidding me? Never ever again will I use this service. They have no control or even care about the people they contract with.

My message:
Hello. I hired a tasker and he did not show up on the day we are moving. We really needed his help. He put us in a bind, but when I spoke to him the day before he said he'd be here. Then he blamed your office and said you should have called me because he was already booked for something else. Which is a big lie. His name is xxxxxxx in Atlanta, GA. I want to put a bad review on his page ASAP. He then proceeded to give me his moving company's number as he was soliciting for his business. I am beyond outraged. If you do not let me put a bad review on his page, then I will contact the Better Business Bureau and submit a complaint for your company. This is just so ridiculous to book someone and the person does not show up, lies, and then advertises his business. You should reject him as being a tasker and no longer allow him to be on your site. He should NOT be allowed to do this to other customers. We have no idea how we are going to get another person to help us move. We paid for our truck and your service will not allow us to book someone else ASAP. I am so upset right now. Your service literally screwed us and is costing time and money.