MyConstructor.co.uk

Extremely disappointing experience - Lack of accountability - Lack of transparency

I would strongly advise prospective customers to exercise caution when using MyConstructor.co.uk or Teck Engineering.

Following an EICR carried out by Teck Engineering on 17 April 2026, I raised concerns about the absence of the inspection/next-inspection notice. Teck Engineering confirmed that it does not stock these labels and would not return to address the issue.

My concern was not simply about a label, but whether the inspection had been carried out in accordance with the standard under which the EICR was represented as having been completed.

An especially concerning aspect is that Teck Engineering confirmed that it does not stock the inspection labels in question. I asked MyConstructor to investigate whether this was an isolated issue or whether the contractor routinely conducts EICRs without providing the relevant documentation or notices expected by customers. I have not been provided with evidence that any wider investigation was carried out.

I complained to MyConstructor expecting a proper investigation. Instead, MyConstructor repeatedly relied on Teck Engineering's position while stating that it was not a technical or regulatory body and could not determine compliance with BS 7671. It nevertheless declined a refund and asked me to obtain independent professional evidence at my own expense before it would reconsider its position.

This begs the question: if MyConstructor says it is not technically qualified to determine whether the contractor complied with the applicable standard, how was it able to conclude that there was no failure warranting a remedy?

I also repeatedly asked MyConstructor what qualifications and inspection/testing competence it had verified before allowing Teck Engineering to provide electrical inspection services through its platform, what evidence it had reviewed, and what checks it undertakes before presenting electrical contractors to customers.

The response was essentially that MyConstructor is a marketplace and Teck Engineering is an independent contractor. In my view, describing a contractor as independent does not answer what checks were carried out before allowing that contractor to provide a specialist service through the platform, nor does it demonstrate that my complaint was properly investigated.

I also requested details that would enable me to independently verify the electrical registration and/or Competent Person Scheme status of the contractor and the individual who carried out my EICR. I understand that membership of a Competent Person Scheme is not necessarily mandatory. My question was straightforward: if there is no independent scheme registration through which a customer can verify competence, what alternative checks did MyConstructor undertake?

I have still not received a satisfactory explanation.

I also requested MyConstructor's complaints procedure on several occasions and never received it.

What I find particularly disappointing is the apparent lack of accountability. Teck Engineering says the EICR remains valid and refuses to address my concerns, while MyConstructor says it cannot assess the technical issue yet relies on the contractor's position to reject my complaint.

MyConstructor subsequently offered £25 and then £45 as goodwill payments. I declined both. My objective was never an ex-gratia payment; it was a proper investigation and clear answers to legitimate questions.

Overall, I have very little confidence in the transparency, contractor vetting or complaint handling demonstrated by MyConstructor in this matter.

I have found MyConstructor to be unreliable and based on my experience, I cannot recommend MyConstructor.co.uk or Teck Engineering. Prospective customers should satisfy themselves about a contractor's qualifications, competence, documentation and the platform's complaints process before engaging their services.

I booked an EPC service and had a very smooth experience from start to finish. The assessor arrived exactly at the scheduled time and was very professional and polite. He carried out the inspection efficiently, explaining the process briefly and making sure everything was checked properly. The whole visit was quick and well-organised, and I received the EPC certificate promptly afterwards. Overall, it was a straightforward, reliable service with excellent communication throughout. I would definitely recommend it to anyone needing an EPC.

Company were very combative and not helpful and I don't feel the issues were resolved via MyConstructor

Good communications, polite and helpful staff. Quickly arranged alternative date to postponed visit. Gave after service visit advice.

A really nice guy called Andy came out to do an EPC on our property. Very professional and a nice respectful, down to earth guy. Highly recommend 👌

Very polite and honest craftsman. Very patient and good communication. Nothing was too much trouble.

Easy to book the electrician through the website. Communication managed easily as well. All good and good price.

Very good but did leave a comment on the internet paperwork about emergency off switch access which wasn't pointed out during the visit

Easy to book and competitively priced.
On the day, Abiola (my engineer) was professional, courteous and worked at a speedy pace

EASY to book on the site, day and time. No fuss site. Price is there when you pay with choices of day and time frame. I have been using this site for a few years and no problems.

The cleaner was a very nice chap from Brazil who arrived exactly on time. He got straight to work and did an absolutely brilliant job cleaning my oven, which was in a terrible state. He worked efficiently, paid great attention to detail, and made sure everything was spotless before leaving. He also tidied up after himself and finished right within the time he had estimated. Overall, a really positive experience — professional, friendly, and reliable service. Would happily recommend

Friendly and hard-working cleaning team arrived for our end-of-tenancy clean. They actually came a little earlier than expected, which caught us slightly off guard as we weren't fully ready for them yet, but they were very polite and patient. The team worked efficiently and paid attention to detail, leaving the place looking fresh and tidy. Overall, a good and reliable service would recommend.

As a certified ECP engineer, Nicolas constantly demonstrates outstanding technical expertise and professionalism. The success of every project is greatly influenced by his proactive attitude, critical thinking, and teamwork. He is a true example of ECP excellence because he maintains high standards, communicates clearly, and is constantly looking to improve.

I booked an EPC through MyConstructor and had a great experience from start to finish. The booking process was simple, and the professional arrived right on time. The inspection was completed quickly and efficiently, and I received the certificate promptly as promised. After comparing prices with other providers, I found this to be the best value for money. Highly recommended!

Needed an electrical safety check carrying out urgently. MyConstructor arranged for engineer to visit promptly and at an affordable price. Spoke with customer service also, very pleased overall with the service.

The whole process was so easy and quick. The booking process took less than 2 minutes (and the price was very reasonable).

After spending >£200 on a 'professional' end-of-tenancy clean, our landlord in the EOT report said the clean was to a domestic standard and has charged us >£300 for a proper professional clean. MyConstructor say that it's not their problem as it's been more than 48h since their clean - but it took our landlord more than 48h to do their report!
Clearly MyConstructor know that most people won't complain within 48h, so they don't have to bother doing a professional job! Complete scam, don't waste your money

What an awful experience
We were send Peter soltys he tried to con my elderly mother with false upsale when I the daughter challenged it the price dropped to £130
It disgusts me that a company can send a con man and then when the con is pointed out then the true hate towards landlords showed with him accusing me off not caring about my mum and I just want rent!' I don't for one charge my mum rant and never would I put her in danger,it sickens me what people will say to cover their own devious actions.

This company scammed me out of my money!
I booked an Engineer to issue a EICR certificate, instead refused to issue certificate until i pay nearly £700 to repair an imaginary fault which should at most be an 'advisory' point.
**Avoid this scammers at all cost**