TaskRabbitReviews 689

Both of the companies are a joke. "Taskers" were to be at our home two weeks ago Thursday and bailed on Wednesday night. They reschedules for? Saturday and bailed again Friday night. Then they reshedules for this Wednesday and bailed tuesday night. Then they scheduled for this Friday at 8 AM and now changed it to 5 PM. Really! You cannot talk to these peoples (I'm being nice) because they have suspended call service WTF! No doubt in my mind this will be $#*! show when they get here RC in WI

IKEA bought taskrabbit. When I bought a bed a few weeks ago, and found out about having a tasker come assemble it, I thought GREAT! And boy was I impressed. The tasker that showed up was incredibly professional and polite, but got my furniture assembled in the advertised time. Couldn't have been happier.

In fact, I found the same guy, through the taskrabbit app and hired him to come back and do some general handyman stuff around the house. Amazing! This guy could do it all. And do it well. I am overly ecstatic about the amazing value of this service.

This was the tampa area so maybe things are different here.

No reliability, cancellations for times. False advertising of availability. I TaskRabbit person canceled one hour before he was to arrive, I went back online to find somebody for the next day and 8 AM was advertised so I grabbed it. That guy wrote back that he could only do it at 7 AM. I agreed to that because at that point I really needed the help since I was already late with my project, and the next morning I awoke to find that he had canceled. Believe it or not I rebooked because I needed help that badly, But I just want to say that task rabbit sucks there is no accountability. Not only that but when I booked I had a discount code and after the guy canceled I could not use the code a second time. The whole process is extremely unreliable and unfair. Poor customer design

I tried to become a Tasker. It sounded really good and to become a Tasker was easy & quick. Got the app and started to wait for task. Eventually task showed up and for my surprise I just couldn't to confirm it. App just froze when entered estimated time. So I started to get technical help. Good luck to find any help! There are only standard FAQ and troubleshooting, nothing useful. After about 48hrs trying to solve my problem I just gave up and went back to Craigslist (no problems, always get customers and still my own boss, albeit don't have to share my earnings).

This company has a long way to go from my perspective! I purchased IKEA product and they were recommended to me. Based on IKEA reputation, i contacted them but to my surprise, the task was cancelled without any prior notice and the the task date was rescheduled for 8 am on the 7th of May. At 8 am on this day, i got a message from whoever stating that i should send copy of my invoice. This was sent but to my surprise, the job was cancelled on the basis that there is a new policy that 2 people shld fix the wardrobe that i bought. Why did they wait until 2 mins bf he was to be at my place bf sending a message? I think IKEA should dissociate themselves from this unprofessional company

Easy to use app, tasker was on time but left the job half done and I was left hanging with an incomplete task. Tasker said he'd be back to complete but never showed up. Good luck getting a hold of anyone either... you are at the mercy of email. The good news is I didn't pay either for this $#*!ty service. Called my CC company to withhold payment till task was complete. So much for the online, no referral based service industry. Give me Barney the friendly fix it guy any day...

I hired a guy to pick up a sofa for me and deliver it to my house. When he originally texted me, he told me that he wraps the furniture in blankets to protect it. However, when he got it off the truck and started wheeling it, it fell off of the dolly and landed right on the ground (a light-colored fabric, btw). It only had the blanket on the top part, so this part was directly on the driveway, where there's grease and dirt, etc. I said something, but he ignored me. Then later, he said that he normally protects the entire thing, but since the sofa was used, he didn't bother. NICE! So the sofa ended up having black grease stains on that side because of it! Get a clue, taskers: Whether the item is new or used, someone is paying you to handle it carefully and deliver it in the same condition that you found it! It did not have grease stains! NEVER AGAIN.

I need work done inside my home and initially selected them because they tout that their Taskers are background checked. When signing up, I read their terms and this is a direct quote from their terms of service as of 2/21/2018.

"Although Company may perform background checks of Users, as outlined above, Company is not required to do so and cannot confirm that each User is who they claim to be and therefore, Company cannot and does not assume any responsibility for the accuracy or reliability of identity or background check information or any information provided through the TaskRabbit Platform."

WTF?!

Its a fantastic platform but they dont pay taskers much, other platforms take around 30% but this company takes almost half of what tasker earns, which drives taskers taking clients outside app. Maybe thats what Taskrabbit think, that taskers steal clients so lets charge them properly! Surely some will do but most taskers want a security payment and prefer to do it on app.
Or you should introduce system where more active taskets get higher commision. But anything over 40% is too much sorry.

I spent alot of time trying to register as a tasker, filling out all their questionaires, getting my financial documents ready. But then after I submitted all my paperwork they send me an email saying that there is no demand for the services I registered to provide. WTF? Why didn't you inform me while I was filling out all your questionaires and forms. Please pay me for the time I spent trying to resgister becoming a tasker. This is bull$#*!.

Here is a timeline and actual customer service dates and responses. It's practically begun to feel like a scam.
On 9/29 a cleaning Tasker accidentally turned the stove gas on, setting off a CO alarm through out a building after he exited and the FDNY broke down the door. We requested refund for the task and a cost of the locksmith door replacement.
An agreement was required to disburse the refund, executed in October claiming a CHECK would be mailed (obviously when taskRabbit gets paid it is instant).
First complaint through the application *disappeared
10/4 2nd filing of complaint
10/5 phone CALL third complaint
10/10 I follow up requesting status in email
10/18 I follow up email - "This is a 4th unanswered email. It appears the only time Ive received any customer service support was when I have called. What is the status of this?"
10/21 RESOLUTION AGREEMENT sent states "within 10 days, settlement check will be issued on 11/1/17.
10/29 executed
10/30 customer Svc "check should be sent in the next 5 business days. Once sent, it may take 14-16 business days to reach you in the mail. Please note that the check will be coming from Wells Fargo"
(1 month)
12/9 - I follow up, no check received
12/11 customer Svc "I will put in a request that the payments team issue another check to you as soon as possible"
12/14 I follow up
(Another month)
1/15 I follow up and escalation request
1/16 same reply verbatim from same customer rep
"put in a request that the payments team issue another check to you as soon as possible, but before doing so, we kindly ask that you confirm the address"
(Same address no changes)
1/16 I reply "you sent the same reply on 12/11. Please escalate
1/16 "envelope from Wells Fargo and let us know if you have any additional questions in the meantime. As a reminder, it may take up to 14-16 business days to reach you in the mail."

Total 109 days since incident
80 days since resolution agreement and still no refund

I am staying home mom, therefore Taskrabbit seems like a great opportunity for me, flexible hours, extra income. I signed up and filled up all the paperwork. After I get to point when they asked me about my ssn, my acc.#, my id... I started to be a little bit suspicious since I don't know nothing about this company. I tried to contact them but the email was only way to reach them. There was not respond on the phone number that I found.
The respond by the email did not give me any peace of mind. They did not really answer any of my questions. So I lost time and some $ for registration and got nothing.
I wish that they can be reachable by phone and I can find some other people who work for them that I can be sure that it is not just scam.