TaskRabbitReviews 689

WARNING: DO NOT USE TASK RABBIT! AND DEFINITELY DO NOT USE KEVIN M. If there were "O" stars, that is what I would have chosen. Task Rabbit is not worthy of even one star. I hired a Tasker (as they are called) to move some boxes and one piece of furniture from the basement to the first floor where I was storing things at a friend's house. We agreed on 4:00 pm because my intention was to spend the evening going through the contents of the boxes. At 3:30 pm he texted to say he would be there between 6-8 because of rain and traffic. I asked for 6:00 pm because I knew it would take me several hours to do what I needed to do. I was at someone else's house so I did not want to inconvenience them any more than I had to. The Tasker kept texting saying he was one exit away off of the Mass Pike (1.5 miles). Then he texted to say he got off at the wrong exit. The bottom line is, he still was not there at 9:00 pm and I texted and said don't bother coming. His texts in response were so rude and unprofessional. Stating that I wasted 3 hours of his time--he wasted five hours of my time. I contacted TaskRabbit on line to complain asking for an apology from both the company and the Tasker. I got a form letter offering me $25 off to try them again. When I called today I was told the message came from a Senior Advisor and they do not take phone calls. I would say that is probably because they would spend all day listening to complaints. This company is a SCAM. I would NEVER use them again.

Hire a tasker at your own risk. Mine hung a large mirror that fell off the wall a few days later. Mirror cracked and baseboards damaged. $381 to fix the mirror and $500 to fix the floor. TaskRabbit only offered me $381 and some offer of free takes for five hours if I use them within two weeks. I'm out $500 and the tasker still got paid. There is no insurance here and I had the same experience as another reviewer. Hire a private contractor that has insurance.

My girlfriends and I hired a guy in LA on TaskRabbit to move and hang a couple things. The platform of the app is easy and very convenient. The guy arrived on-time and was eager. He did a great job and for those reasons TaskRabbit is a fine service.

However, this guy was super attentive to all the girls. Definitely checked all of us out over and over again like almost to the point where he must have never seen females before. He tried to friend one of us on InstaGram and gave his cell phone number too letting us know that he does personal jobs on the side. He inserted himself in our conversations and in my opinion was overly friendly.

I checked out his reviews before hiring and they are all mostly great but I did think it was odd that his reviews have 99% women on them. Now after meeting him and watching his interactions it must be his goal to only have women hire him. Its more than a little unprofessional and weird that the handyman you hire comes into your home and is flirty and even goes to the lengths of offering private help and starts following you on a social media site... CREEPY!

I know that "boys will be boys" but whoever thinks that a girl is going to pick up a guy from a website like this is hysterical to me! TaskRabbit should have rules for their hired help that comes to your home and ask them to be less sexually motivated!

Do not trust their happiness pledge and instead use a local contractor that is bonded and trustworthy. A tasker botched a TV mounting job in my home, rupturing a water line and causing me to incur more than $700 in plumbing and water damage repairs. This was clear negligence on the part of the tasker, as (pictured below) they clearly drilled through a nail plate and into a water line, but Task Rabbit has simply refused to pay for the damage incurred. After undergoing a cumbersome claims process, Task Rabbit finally proposed a reimbursement of $150, and is unwilling to provide me a number for the claims department or further explanation for why only a fraction of the damages will be reimbursed. Do not trust this company I am completely appalled by the lack of responsiveness, respect, and ethics.

I've wasted way too much time on this site. I tried to book someone for house cleaning. You put in your address and get the message:
"Good news! TaskRabbit is available in your area"

Then you get to the point where you schedule the tasker and get this message:
"There are no Taskers available to respond right now who can help Today. Please try another date."

You can pick any day and any time and there are no Taskers Available. A total waste of time.

I also tried this a year ago at my office to get some help with clerical work - same issue.

Reading the reviews from the Taskers - looks like they have customer service issues.

I booked a large task two weeks out, with a check-in the day before, only to have the person assigned to my task cancel less than an hour before showing up. The person I'd hired didn't give me an explanation and once he canceled the job, and I wasn't able to ask why, as the chat feature disables once the job is canceled. Also, I am unable to leave a poor review since he never did the job. This "tasker" has 100% positive reviews, which is obviously completely inflated. I tried to find any sort of accountability on the tasker's end, but all I could find was the client's responsibility, which was to give 24 hours notice before canceling, or pay a one-hour fee penalty. In addition to the tasker being a flake, the customer service is a joke. They claim to respond to all inquiries in 48 hours, but I've heard nothing back since well past that timeframe. Outside of "emergencies" customer service won't accept chat or phone calls. I have zero confidence I'll hear back at all.

Beware! I used them to move items from my apartment for a move. The two taskers had trouble with some larger items and banged up the walls and railing of the stairwell in my apartment building, causing over $600 in damage that I am now responsible for. Despite crowing about the 1 million in insurance for each Task, TaskRabbit has denied my claim with no explanation other than the property is "ineligible" (which is not defined anywhere). If you value your property and your bank account, hire bonded professionals.

I've read a lot of reviews about TR and most of them were not favorable due to unreliable Taskers or errors in payment.

I should've listened. I used TR for the first time needing help moving a hutch from my storage unit to my condo (less than a mile away). I explained all of the details and chose a Tasker (Joshua) based on no. Of tasks and his reviews.

We communicated back and forth and I said if he was not available to please let me know and I would make other arrangements. The night before the task (Saturday), he confirmed that he could meet at 3:15 on Sunday. Then I get a notification on the day we're supposed to meet that Joshua is unavailable and chat was disabled.

I am extremely disappointed especially since it's Sunday. I'm not using TR again only to have another person bail.

Listen to the reviews. Should be called "Flake Rabbit." Deleting app.