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TaskRabbit

1.5

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TaskRabbit Reviews Summary

TaskRabbit has a rating of 1.5 stars from 689 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TaskRabbit most frequently mention customer service, credit card and next day. TaskRabbit ranks 77th among Service Marketplace sites.

service
234
value
213
shipping
61
returns
82
quality
173

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New York
1 review
35 helpful votes
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Horrible
January 23, 2020

Horrible. Had a bunch of furniture from Ikea assembled. A wooden dowel was lying around afterwards. The "rabbit" said there were always extras. I also found 5 washers that were never installed. Plus my dining room table was dented. Now, 3 months later, the bookcase has fallen apart due to the missing dowel. Taskrabbit will not compensate me because of legalese, meaning dishonesty-ese.

Date of experience: January 22, 2020
Pennsylvania
1 review
10 helpful votes
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Horrible experience
December 27, 2019

If I could give zero stars I would. Extremely high prices and they don't stand by their work! They are going to hurt Ikeas business. I used them to put together ikeas closets. I was quoted for 5 hours of work at 40$ per hour. Seemed reasonable.
However the task rabbit employee sent me a message asking if they could bring an extra person and they would be able to get it done quicker. I agreed.
Well boy was I wrong. It took 2 people 10 hours at 80$ an hour. My total came to $900+.
To make matters worse the doors on the closets started to come apart after 1 month. I reached back out to Task Rabbit and they said they cannot help me since it was after their 14 day policy. Such BS.
NEVER AGAIN!
Trust me. Save your money. Either don't buy IKEA or find another company to install!
Hope this helps someone out there.

Date of experience: December 27, 2019
Florida
1 review
4 helpful votes
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Waited and waited
December 24, 2019

After asking to change from 4 o'clock to 6 o'clock and waiting until 7 I finally understood he was NOT coming. No phone call or anything. I contacted the customer service and was told that the tasker are indepent contractors and set there own time this happened to me twice. Going back to Angie's list

Date of experience: December 24, 2019
Viet Nam
1 review
4 helpful votes
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We've completed around 30 tasks on this platform, NEVER AGAIN! There's ZERO quality control over the workers. Very common to have people overbill you, not complete the task as agreed upon, ask for more money, perform atrocious workmanship, take jobs they're not qualified for, show up late, etc. i'd estimate around 30% of projects have MAJOR problems, requiring you to re-book another worker (and of course, waste more money).

The issue is there's little/no recourse! If you try to get in touch with this task rabbit, they simply ignore the problem. They will suspend YOUR account without warning/notification, and when you inquire as to what's going on, they simply say "there's an issue, we'll contact you in a few days" (which of course never happens).

You have to end up disputing the charges with your bank.

Been burned by these idiots far too many times. Hire a professional company instead, it'll cost you FAR less time/money/headaches than dealing with these amateurs.

Date of experience: December 18, 2019
Virginia
1 review
9 helpful votes
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After waiting all day and cancelling all my plans, my tasker didn't show. It was very difficult to communicate with my tasker, however, he guaranteed he would be able to come. My tasker decided only after the window period to cancel and he did not provide a reason to do so. We are unable to get a hold of him as well. This is such as lousy service and am severely disappointed in their employees.

Date of experience: December 15, 2019
Illinois
1 review
10 helpful votes
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First-time Task Rabbit user for Ikea bed assembly. Had to go on the site and give credit card. Bad vibe right there. After completion of "profile" almost instantly got a text from a guy saying "thanks for hiring me." What? I asked for qualifications/experience. He seemed nice/legit enough but I just didn't like paying some total stranger to come into my house and spend four hours assembling something. I've done Ikea stuff before. I'll do it again, just for longer.

Date of experience: December 13, 2019
Florida
1 review
1 helpful vote
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Took job away.
December 10, 2019

Had a job scheduled through Taskrabbit. They took the job away from me gave it to another tasker, no explanation given.

Date of experience: December 10, 2019
California
1 review
4 helpful votes
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Wish i had seen these reviews - tasker overbooked i asked for 2-3 hrs he told me last minute he had a client at 1130a i was like how you gonna finish my task if you supposed to start here at 10a - i requested 2-3 hours
His response: none of your business
I cancelled his task of course -
Then task rabbit charged me - gave me a support line that was closed
Its a scam - i m report them to the consumer affairs bureau
Dont think america is the richest country and everything is fair and well - i have come across so many scammers its starting to feel like a third world country

Date of experience: December 8, 2019
GB
1 review
1 helpful vote
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Fraudsters! Avoid
November 23, 2019

Worst company ever! They cancelled the appointment on the last day, didn't turned back and didn't refund the money!

Date of experience: November 23, 2019
New Jersey
1 review
2 helpful votes
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Would you let a total stranger into your home or handle your property? Because that is exactly what you are doing with Taskrabbit. This company is awful. They seemingly do NOTHING to vet the people who come to perform tasks. Take this as a cautionary tale, total strangers are being let into your lives and they can destroy your property, cause problems with your neighbors and leave you with an even bigger mess then you hired them to handle. The people they sent were completely unqualified, broke my lawnmower and set a fire in my neighbors yard. SERIOUSLY?!? This is a dangerous service and you should not feel safe with the people they send.

Date of experience: November 19, 2019
New York
1 review
4 helpful votes
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TaskRabbit SUCKS!
November 5, 2019

I've been trying to book someone for two days to assemble and mount a cabinet that I purchased from IKEA. The taskrabbit guys that assemble don't mount and the mounting guys don't assembleso essentially, you have to pay two separate times for one job which ends up costing you more in the long run. Dumb!

Date of experience: November 5, 2019
New York
1 review
3 helpful votes
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Homeowner
November 3, 2019

Test rabbit is a joke we bought a unit from IKEA they recommended task rabbit the people that show up a very on capable of hanging up a picture that's how bad our experience was never again IKEA in task rabbit did nothing to resolve this issue and is still ongoing

Date of experience: November 3, 2019
California
2 reviews
3 helpful votes
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Horrible staff
October 27, 2019

The actual task rabbit staff is a joke and completely rude. DO NOT book anything through this company.

Date of experience: October 26, 2019
Canada
2 reviews
4 helpful votes
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Worst company ever! I have never experience a company like this. Im surprise IKEA would allow them to use these guys. Customer support and their system is soooooo BAD. Avoid them at all cost. Beware do not book them for Ikea assembly.

Date of experience: October 21, 2019
Illinois
1 review
4 helpful votes
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I would avoid this company completely and use another handyman service. I hired a handyman from this service and it was awful. He showed up late, did a crappy job, and was oh his phone a lot of the time. I contacted customer service at TaskRabbit and they are just awful and useless. They offered no real solution and didn't even offer a discount on the crappy job.

Date of experience: October 18, 2019
Illinois
2 reviews
13 helpful votes
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Terrible
October 18, 2019

The assembler didn't count the number of handles before he started drilling holes in the cabinet doors. Then, when he said he was done I went to check on the job and realized there were three handles (the IKEA lady had told me there were two per package, but there was only one). Then, the installer tried to dismiss it and said I didn't need handles on the other doors. Plus, upon inspection, I found that one of the handles was installed with a gap. Very sloppy work! Then, after the company charged me, and I complained and told them that I was going to file a claim for the doors if I couldn't get matching handles for all of the doors, they removed the option to rate the tasker! For reals! So, this guy did a sloppy job, tried to over charge me (he wanted to get paid for installing five handles when he only mounted three), dismissed the errors he made, and now I can't warn others about him! BS! Do not use task rabbit! Terrible!

Date of experience: October 18, 2019
Canada
2 reviews
7 helpful votes
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Assembly in Toronto
September 28, 2019

Disgusting customer service. They gave me 1 hour notice of cancellation. This is not the first negative review they have - I can understand why. You are better off getting someone from Craiglist or Kijiji sadly enough.

Date of experience: September 28, 2019
Texas
1 review
3 helpful votes
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I hired TaskRabbit to help with daughter's tv. The Tasker, Duke W, propped the tv onto an expensive mirrored tissue box, shattering the mirror and ruining the box. Instead of telling someone about breaking the box, he cleaned up the mess, collected his money and good review (before the box was noticed) and Task Rabbit has been HORRIBLE to deal with over the ordeal. They are SO unprofessional and completely unreliable. They collect and extra fee on top of the Task fee to "ensure trust" and that you are covered should anything go wrong. HA! The extra fee is just a way for them to make more money and offer NO ASSISTANCE! Find a different company to help around the house. Task Rabbit is a NIGHTMARE.

Date of experience: September 23, 2019
Illinois
1 review
1 helpful vote
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Hired a tasker to assemble my four post wood bed. Appointment was for Sunday Sept 22nd at 3pm. The tasker by the name of Christian sent me a reply via the website saying he couldn't make the appointment on time just 5 minutes before he was suppose to be here. He then ask if he could come around 4pm. At 4pm he was a no show. I cancelled the appointment. I will never ever use or recommend this service. Absolutely horrible.

Date of experience: September 22, 2019
Illinois
1 review
3 helpful votes
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Don't Use Them!
September 16, 2019

We hired them to put together an ikea dresser. I asked the guy if he ever put this dresser together before and he said yes but at the end of the day admitted he never did. They quoted 3 hrs to assemble. One hour in I noticed something didn't look right and a piece was bowed on the front because he assembled it wrong. Later when he was putting all the drawers in one was crooked and 2 other pieces were put in backward so holes showed. He tried to say that was just how it was. I told him that was unacceptable and he then took a shortcut when trying to correct the problem and ended up breaking a piece. 6 hours later we were left with a broken unfinished dresser & he had to go. He said Ikea would have to pick up the entire piece of furntiure and replace it. When we called Ikea they said I could come in and get a replacement part. I would never use them. The guy was inexperienced and careless and had the nerve to ask if I would pay for half his parking - really!?!?!

Date of experience: September 16, 2019

From the business

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With over 2 Million tasks completed — find safe, reliable, local helpers today. Payment is cashless and all Tasker's pass background and ID checks.

From grocery runs to major cleaning to minor repairs, choose from hundreds of categories.

To book —
Visit taskrabbit.com or download our free mobile app, TaskRabbit.

If you have any questions along the way, contact our Support Team at the number for your region:

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Happy tasking!


taskrabbit.com
Founded in 2008
Albany, NY, United States
+218
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