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Talabat Reviews Summary
Talabat has a rating of 1.3 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Talabat most frequently mention customer service, live chat and many times. Talabat ranks 324th among Restaurants sites.
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My order took over one hour and 40 mins, I called their hotline waited and was put on hold for forever and I used their live chat their system put me on hold with automatic system replies... i just wished I had gone and picked up the food myself
This is the second time that I'm ordering and waiting more than 1 hr 45 mins for a pizza order although the time was 45 to 60 mins and all I get is apologies... I've always tried online food orders and this was the worst ever! Won't recommend it to anyone and sure won't order through talabat again. At least show some respect to new customers!
I sent the following via the Talabat feedback page. I ordered from a restaurant and this was the result. Based in Doha.
'I ordered a delivery at 3:57pm and by 6:10pm it had still not arrived. I contacted one of your Live Chat Agents called Ram for his help and he provided me with horrendous customer service. Apparently, it was not the restaurant's fault that they had not knocked on my door or rang my bell to deliver my food.
He seemed to think that I would automatically know that the restaurant would ring me, although with my previous experience this is not the case.
I am extremely disappointed with the level of customer service provided. It was and is atrocious.
I think that A LOT of customer service training is needed for your Live Chat Agents if they are all similar to Ram.
I am a Live Chat Agent for Vodafone UK with a 98% success rate. The way I was spoken to via chat was unbelievably bad and would be grounds for dismissal if I were to ever to treat a customer the way I have been.
I would strongly advise you to provided some customer service and satisfaction training ASAP for your Live Chat Agents as you will lose business VERY fast if this continues.'
We place an order around 12:30 in papa johns, as per talabat my order is successfully sent as I opened the " track my order" and it says they will deliver my order after 10mins we wait for so long, how many time we tried to track our order but no one knocks our door noor call in to my phone until all restaurants is already closed. How a lovely evening I am really craving for pizza and I am so hungry, it really ruins my night thank you so much guys.
I have ordered Dominoz Pizza form Talabat and i would like to say that the service of Talabat is beyond terrible.
The resturant calls me after one hour, after i have called talabat and complained of my late order, and mentioned that they did not understand my order and they will need another 45 mins to process the order.
The resturant blames it on Talabat and talabat blames it on the resturant. Not just that the service is quite inadequate, but they do not even take responsibility for their lack of service.
If you want your order experience to be atleast simple, avoid talabat and just call the resturant directly.
We placed an order through Talabat this evening. 1.5 hours later, it had not arrived. We called the hotline 10 times over the next hour and no one answered, or they pick up and close before we speak. We then called the restaurant and were told they had not received any orders from Talabat and to call directly next time, as the "service" is very unreliable and causes the restaurants problems too. Never again! (Abu Dhabi based)
Honestly the worst experience ever. The food was late by double the time promised by them. The app kept sending me notifications that the restaurant will contact me (it didn't). Moreover, I tried talking to a customer service agent through the live chat but it did not allow me! When I tried calling the hotline it said that all agents are busy with other customers and that I should try the live chat... seriously! This is in the UAE.
By far the best in the GCC! They have quality restaurants and their app is amazing to use! The customer service staff is beyond supportive and very polite! Found in Kuwait, I honestly believe that Talabat.com is the best so far for Online Food Ordering.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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