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Talabat Reviews Summary
Talabat has a rating of 1.3 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Talabat most frequently mention customer service, live chat and many times. Talabat ranks 324th among Restaurants sites.
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They write on the site that the approximate time to deliver is 60 min it took 3 hours until we get the food which was freezing we could not eat it. Worse service in kuwait
Talabat is the most pathetic online food order company i have ever dealt with with zero customer service.
I wish I could post a screenshot of how ridiculous they are. They make me wait for 15 minutes to get a simple response, and then they take more time, at which point kept messaging them back. What does Mostafa from Talabat do? Disconnects the chat.
Well done Talabat. I will now use Talabat just to see what is close by my house and order directly from restaurant.
Terrible service! Was waiting for my order for 2 hrs and had to call them twice to check on it! My order has been confirmed as soon as I ordered it but apparently it never went through even though I was charged! It clearly said that it was confirmed on the application! The restaurant called me 3 hrs later to inform me that the order was just arrived! Don't order from them! Useless
Dont use it, believe all that has been said, the app is a waste of space and time. Just Dont! Food will not get delivered,
This company has never took customer complaints into concern, Money is all what they think about.
I have had several food delivery delays with multiple restaurants, some of them even took up to 3 hours, and everytime I contact Talabat customer service, I get same automated messages.
In conclusion,:
0 standards for approved restaurants within their Database.
Never take customer complaints into concern.
False promises that are given each time.
My advice would be to use other websites such as zomato or foodonclick.
Horrible. Its you and your luck, sometimes the order doesnt go through, sometimes it does. NEVER accept to pay with credit card, three times my food was never delivered and the money taken. Then they make it so hard to get a refund that they insist they will place the order for you. Deliveroo is the best. This is unbelievably horrible.
Please check the screenshots below! How is this acceptable? I will post these images everywhere for everyone to see and will mention this on every platform. The agent ended the chat and didn't even wait for me to reply!
Most of the time I am receiving my food late and sometimes cold, now I am waiting for more than one hour for my order which suppose I will receive it from Pizza Hut in 45 minutes
After thinking we went to eat. We made an order to restaurant avalible in our zone according to the app). But it is not true. It not the first time happens this and they don't fix their issues. The best you can do is look the menu in the app, and call directly to the restaurant. It is faster with the same price or better.
I place an order and had waited for almost three hours now. I have called the service and no one is doing anything and repeated the same line over and over again. Until I haven't receive any call back and my delivery. Should not order from this app. It is a scam for your money. And the service does not even know why they are doing and will not call you back.
Dont order or bother speaking to the idiots to complain! Customer service is zero! Stupid robots on the phone memorizing lines to tell you after they steal your money! And the manager is a different story! He acknowledged the error in their messed up website and further more he started laughing! Bad for them i work with the press and if i dont get my money back in the 5 working days! Oh well lets just say their stupid service is gonna get the review it deserves :) simple lesson on ethics!
Thursday night pizza order which was supposed to be 1 hour got to around 2 hours until I had to call to check up where it was. Turns out no one had seen my order. If I still wanted the pizza then I'd have to wait another 45 mins. Said I'll only have it if I don't pay. Nope. Manager says she can give a 15% discount. Who waits 3 hours for a pizza. Talabat does nothing. Claps for incompetence.
I wrote my area and saw the list and picked from it and now they said that they cancelled it because it wasn't in my area.
I placed an order through these guys for a Burger king to only get a call to say they cant deliver to me and will cancel the order. Then asked to simply use the money to place another order but I was told no. They have to refund which will take up to 5-7 days and if I want food place another order. As I had no choice I did what they said. Food was delivered with my fries half eaten by the delivery man smh couldnt believe it. Emailed to complain... No response. Since then I have spoken to their so called customer service every week and I'm repeatedly been told it will take 5-7 days for refund of the first order. Its now over a month and yet to see my money. Absolutely ridiculous! And the worse part is noooo complaints department... Don't waste your time. Keep my money you idiots. Incompetence all round!
It has been almost 3 hours and still no food in sight. Talking to their chat bot is like talking to a brick. They have no edit option on the order. They could learn some ecommerce lessons from EatEasily which has consistently fast reliable service seriously. Shame on me for trying out another service. I should've checked out reviews before I tried out Talabat. I am so freakin hangry now. They should know more than to piss off hungry people!
Hands down the worst ever. I dont even know where to start. Worst customer service, worst restaurants on display. Please add two hours to the time mentioned on the site. If someone is commenting good stuff about them then its from the management haha.
Everytime I order food from this website it takes well over an hour to be delivered and the food is frozen or soggy by the time it arrives, the customer service is absolutely terrible, their time management is even worse. When u place an order and your order has been cancelled because they do not have an item, they don't even notify you. Basically you just sit around hoping for something to arrive and it arrives in the worst format. Strongly recommend to use another online food delivery service this is by far the worst there is!
The website is so slow and has a lot of errors. Be cautious when you make your order, you can make the wrong order. I recommend other websites. They messed up my order 5 times.
For the past two years I order frequently from talabat and every time I get the shop to call me for address and directions and then the driver calls and tries to find my house again! Be it Arabic speaking or english speaking they fail every single time to get it! I love in beda. And everyone in kuwait knows Bedaa is one block yet they employ drivers that are ignorant and most of the time can't read
The problem is in the talabat service because instead of being a dumb call center or a dumb online site, they should have incorporated some systems to use google location, tracking system, order delivery process evaluation! I honest to god don't u deratanding why rocket Internet paid 170million for
If anyone has the money please open a competition to talabat and use proper ordering and tracking system and u ll see how u ll make millions
After numerous horrible experiences I cancelled my account - they are the middle man and an interference, much easier to call restaurants directly!
Now they keep sending me e-mails, I never subscribed to receive e-mails, I unsubscribed 3 times, cancelled my account, and they're still contacting me?!
I REGRET EVER JOINING!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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