TalabatReviews 317

They are always lost and doesn't understand English enough, why I'm sending my location for Talabat everytime, it's already in the application setup.
The orders got late everytime because of the drivers

Talabat does not have a number to call for complaints especially to do with cancelled orders yet they have hotline to communicate with restaurants. Basically what you are saying is customers don't matter and if you pay online and your order is cancelled then you have to starve for days before they refund which is horrible. Just switch it to cash only because your service is useless.Im sure if you customers don't follow up that cash will not be refunded

Recently they have this promotion for Talabat Dine. Basically it's just a pop up message and when you click YES you will automatically subscribe for free trial. There is no warning for the trial period nor email nor message and they will deduct you QAR99 after the trial ends. When you contact support services they will give you a time frame that they will certainly NOT DO. They will only say apologies for the inconvenience and will follow up but again they will never do. MAHA one of the staff is trying to play with me. I'm asking for a refund regarding this talabat dine and staff will answer is the food cold or not or something irrelevant on my case. As of writing the issue is still pending and no official email from them. VERY POOR CUSTOMER SERVICE EVER.

I am a regular customer of Talabat the last one year their service has been good. But the last two consecutive deliveries have been a horrible experience. I order food at 8.09 pm it is now 9.31 pm and yet to receive my order and I am informed that it will take 20 more minutes to get my food. Most horrible experience. Also to blame is Al Baghal restaurant who were excruciatingly slow on the delivery. While ordering the app said 39 mins but actually it has taken 1 hr and 40 mins. I would give -2 stars if it was possible.

Bok book grilled Worse restaurant ever- NOT RECOMMENDED- I ordered food and after 2hs of calling the restaurant- they said the food went to the wrong address and it will take one hour for the food to come. Very bad customer service - very disappointing

They don't even care to check the orders. You have to go to their chat and wake them up. Just terrible and the staff tries to act nice but they are so foolish that they don't even realize what they said just a minute back and what are they saying now! Shame on Talabat

Ask yourself this. Why is there only good feedback on their app and social media pages? Because they delete it. And block you so you can't post it again. They're never on time and always blame the restaurants for their delays. I purposely placed an order and contacted the restaurant twice after placing to check. 1st after 8 minutes and they said food was ready. And again after another 10 minutes and they told me driver just walked in. When I called the driver and told him your tracker says 35 minutes and it's already 18 passed. You have 17 minutes to reach. He messages me 30 minutes later asking for location. Told him I don't want the order, and he said he had to wait 25 minutes for the restaurant to complete order. And talabat wouldn't consider my complaint and ignored me. Until I started posting comments on their social media. Pure garbage. Screenshots showing my comment not being accepted

The skewed rating system used by the app results in inaccurate and biased ratings. Poor ratings are assigned a "Good" ranking because this the lowest allowable rating available to the customer. It is often laughable to read a rating ranked "Good" which is then accompanied by an extremely scathing review of said"Good" restaurant by a customer narrating their horrible experience. This is the first establishment I have ever encountered that disguises authentic reviews with a deceitful rating and ranking system. "Good" should not be synonymous with "awful". Orders are always late. Restaurants blame the drivers. Drivers blame the restaurants and the customer's order is left hanging in the balance. Food arrives cold. Customer complains. Complaint team expresses regret over the customer's experience without offering any tangible resolution - rinse, repeat

Today was the last straw with talabat, I'll uninstall it for good. When you are working and you rely on talabat to deliver food to the office at a reasonable time (I would be okay with up to 2 hours when it comes to talabat) but after 3 hours of waiting, you decide to do the logical thing and contact the customer care which somehow manages to make the problem seem x100 times worse because a-it's so frustrating chatting with them cuz there's no customer care number, b- long waits, c-unsympathetic and uninterested and simply lies and seems to be trying to get it over with, d- so far with all the issues (so many) i had with the delivery they have never offered me a satisfying solution to my problem, the best you can get is a refund (after 2 days) or an apology and empty words. Day at work actually ruined with no lunch and headache accentuated, so today after contacting them after the 3 hour delay I was informed that the restaurant canceled the order based on MY request and all they offered me was a refund, in a most unsympathetic way. If I didnt contact them there was now way for me to know the order was canceled, it was showing delivered on my app
Last time using talabat.