TalabatReviews 317

I'm very pleased today indeed. Thank you- the food was good and delivery time exceptionally fast thank you for helping us avoid driving and courteous behaviour by delivery person merci

I would advise not to order from talabat ever you have many other option it was a mistake from my side that I placed the order, their service is bad. Not organized. Unjustify reason for cancelling your order!

خدمة عملاء سيئة جدا مافي متابعة ولا مصداقية
موظفين السوشال ميديا في سبات مافي رد عالشكاوي
تأخر متكرر بالتوصيلات
مافي رقابة على جودة الاكل المطعم بقول سلمت الطلب من بدري وطلبات بتقول هيك استلمنا الطلب تجارب سيئة جدا من جميع الجوانب وايميلات كتير بدون فايدة

The voucher i received is error and no one is answering me. And its useless. Although talabat is ok

I advise everyone to avoid ordering food on Talabat. They used to have reasonably good services, but lately, their service is awful. They are unprofessional and do not care about their customers—horrible and unprofessional customer service. I ordered from Mc Donald ( never again), and I paid with a credit card and have never received the order. Mc Donald used one of the most inept and incompetent drivers who could not find a central location in Salmiya. I contacted them only to hear mechanically repeated words, such as " don't worry, we will solve the problem. They stated that a team would take care of it. The team has never contacted me, and I have never received neither the food nor the money.
Be aware and do not order through them. It will be a waste of your time, money, and energy. I requested to talk to a supervisor, and of course, they gave me a runaround. They are highly disrespectful, uncivilized, and do not care about their customers. Order at your own risk! I will never use the services of such incompetent, unprofessional, and disrespectful people!

Every time I am ordering food from talabat i got very cold food with a big delay
I don't know why they are not writing the correct waiting time
They have a very unprofessional customer service
I contacted them regarding my order delay
They said that they will give a gift 8 AED instead of the delay
And i told them that I don't want the 8 AED because it worth nothing since my order value is around 150 AED. And it will come cold
The customer service ignored me and added that 8 AED and he knows that I don't want them
So ignoring the customer decision is not a behavior of the customer service!
And at the end i got my food which was very cold after waiting around one and hours
( before ordering it was written it needs only 35 minutes)

And i gave them another chance but the same thing happened
Very poor application

Extremely bad and unprofessional customer service. It's a rip off. They charge you and then the restaurant declines the order simply because the restaurant has broke its deal with Talabat. However, Talabat did not remove the restaurant from their list. They promise that money will be refunded which never happens. When you contact them about that they claim money was refunded but it doesn't appear on your card statement which is simply a big lie. Moreover, you place the order online but your address doesn't show to the restaurant and they have to call to complete missing information. In addition to delays. In short it's the worst delivery service ever. Never again

Fast, easy to use the app, professional, and free delivery most of the time.
The best app to make your orders from

We constantly where using Talabat for servicing. Lately there it just no service at all. Contacted them on Thursday ( which we are aware is a busy night at 6.46pm) Order to be delivered in one hour. After 45 min. The tracking serviced said it was delivered. Call the call centre which immediately apologies and said they would get back to us. Immediately offered a fee of QR20 for the inconvenience. Nothing happened. We contacted them again and similar. Apologies and they would get back to us. This is after 2 hrs. Contacted them again. Similar to previous response. We were then told that the specificic restaurant does not pick up there phone. After three hours we requested to talk to a manager. We had a call from a lady called Isa which again similar to all the other apologies and offer us another QR20 for the inconvenience. Again were told that the restaurant does not answer the phone. There are many similar restaurants available in the same area. We were then asked if they need to cancel the order. Never they offered to order it from another place. We cancelled it as most of the people went to sleep as now it was over 3.5 hours since we ordered. Please train the employes to look for options and not to apologies offer a fee and nothing else.
Appreciated your urgent comments

Very bad service. Very long time delivery, missing order items, very poooor customer service. Delivery guy phone closed.no phone for complaining. Only poor chat available

The worst delivery service I've experienced.
1st time the driver was not able to find my building entrance and he made walk almost 10 minutes until him. When I received the pizzas was completely cold.
2nd time I ordered they took more than 2 hours, and I had to cancel, because my son slept before the food arrive.