T-MobileReviews 1,948

Had to pay $15 for SIM Card charges. Will never buy or recommend t-mobile. Looks like they are getting more customers now a days. Pathetic.

Ive been using this device for about a month and I'm very satisfied with the performance. Initial setup was not a problem for me, I was able to configure the device and start using it after charging it up.

For my job I'm on the road a lot so I keep it in the car. My iPad keeps a solid connection to it, and waking it from sleep mode takes probably 2 seconds. The speeds are very surprising and fast! My best speedtest broke the 10mb barrier more than once. Even in an EDGE area the speeds are still not bad.

I was going on trip to Philly from NYC. The device had steady connection all the way down the NJ Turnpike. Facebook/Google Maps/Amazon pages were opening good. Battery life is about 3.5 hours and it does give some heat, but not scorching. I could keep it in shirt pocket. I always turned it off when not in use, so I didn't encounter the sleep problems people faced.

I lent the device to a friend who used it with her Kindle fire and she loved the speeds.

So i traded my iphone 5 for a lg g3 to get service with them. 11 days later having problems. I called them and did my best to solve it. So they sent me a note 3 and it went to the wrong address and So i went to that address because it happened to be my old roomates long story. But they stole it. I've even went to the extent of calling ups to stop the delivery 2 hrs before it was delivered well that didnt work. So i called t mobile and explained what happened and they blacklisted it so it cant be used. They said as soon as They receive a signal from the phone they will send me a note 3 again but for now They Are overnighting an lg g3 fyi this phone really sucks don't get it! Also i live in utah so i get crappy signal like in park city heber, the best signal is salt lake at least there i can stream music but anywhere else NOPE

I've had T-Mobile for 5+ years now and I've found that while mistakes are sometimes made, (usually during ill-advised store visits) their phone based customer service is very good at making up for it. Any time I have called them with an issue they have been very quick to correct it and to give me some kind of compensation or perk to make up for the loss. While the website has had a few issues in the past with user-friendliness, they have made regular improvements over the years that help immensely. If you demand perfection constantly, not the carrier for you, but if you have a tiny bit of patience, they do come through in the long run.

They try to add hidden fees on your bill and the call center has terrible customer service. I was told id be given my money back by an associate but it would take a week then that never happened so i called back and was told they had no knowledge of that call or agreement but they would send me a gift card for the inconvenience then i never received that gift card so i called and they also had no record of that or that agreement. All of it was just a waste of my time.

I had a very bad experience with this mobile dealer. I have ordered Samsung s dous from them but the phone I have received got software complaint within 1 week. It is low quality, looks like second hand. One of my friend ordered same mobile from other site and it is with good quality. Price range is also same. I have returned the same to them by asking this, first time they didn’t respond properly but later they asked me to return.

I am not fully satisfied the customer service of T-Mobile. I have purchased my mobile from them 5 months back and now there are many problems it has. I don't know what I will do.